Healthcare Outbound Call Center Representative
MedWatchers, Draper, Utah, United States, 84020
About Us: At MedWatchers, we are committed to creating high-impact, data-driven, clinical solutions to ensure optimal therapeutic outcomes for the patients we serve. We partner with payors, PBMs, and healthcare organizations to deliver patient-centric, equitable, and compassionate care that not only impacts key quality measures but innovates change towards improving the overall patient experience.
MedWatchers delivers effective and creative clinical solutions to optimize medication therapy, improve patient health outcomes, and control healthcare costs. Our culturally competent team of pharmacists and supportive staff speaks 30 languages and dialects to provides high-quality, guideline-supported patient care across all U.S. time zones.
Application Requirement
Please submit your resume to ResumeCA@medwatchers.com Resumes not submitted to this email address will not be considered, and we will be unable to proceed to the next steps in the hiring process. Email Subject Line Instructions
Please use the following format in the subject line of your email: First Name Last Name – UTAH KSL
Example: Jane Doe – Utah KSL Responsibilities
Essential Duties & Responsibilities: Make scripted outbound calls to patients on behalf of their health plan regarding their medication Receive inbound calls from patients. Collaborate closely with MedWatchers pharmacists to ensure patient needs are met if needed. Demonstrate professional communication and compassionate care in every interaction. Use multiple technology platforms to provide a seamless experience. Maintain confidentiality and uphold HIPAA standards. Meet and exceed daily call, quality, and performance goals in a fast-paced environment. Assess challenging patient situations; respond appropriately to patient needs and requests. Identify potential medication issues and elevate them to MedWatchers pharmacists. Qualifications
Qualifications: Preferred: Outbound call center experience Strong communication and interpersonal skills Basic working knowledge of MS Office Programs (Excel, Outlook, Teams). Responsible and reliable with a track record of good attendance. Ability to work independently and as part of a team. Additional Information
Benefits
Uncapped Performance Incentive Program: (Top performers consistently earn $10-$15+ hourly incentive on top of the wages) Paid training Paid break time Medical, Dental, and Vision Coverage 401K + Company Matching Paid Time Off and Holidays Discount Programs Student Loan Repayment Assistance Flexible Schedule Work Location
This position is in-office. However, after a 90-day probationary period, a hybrid or remote schedule may be available depending on performance, productivity, attendance, and quality assurance. Learn more: www.medwatchers.com
#J-18808-Ljbffr
Please submit your resume to ResumeCA@medwatchers.com Resumes not submitted to this email address will not be considered, and we will be unable to proceed to the next steps in the hiring process. Email Subject Line Instructions
Please use the following format in the subject line of your email: First Name Last Name – UTAH KSL
Example: Jane Doe – Utah KSL Responsibilities
Essential Duties & Responsibilities: Make scripted outbound calls to patients on behalf of their health plan regarding their medication Receive inbound calls from patients. Collaborate closely with MedWatchers pharmacists to ensure patient needs are met if needed. Demonstrate professional communication and compassionate care in every interaction. Use multiple technology platforms to provide a seamless experience. Maintain confidentiality and uphold HIPAA standards. Meet and exceed daily call, quality, and performance goals in a fast-paced environment. Assess challenging patient situations; respond appropriately to patient needs and requests. Identify potential medication issues and elevate them to MedWatchers pharmacists. Qualifications
Qualifications: Preferred: Outbound call center experience Strong communication and interpersonal skills Basic working knowledge of MS Office Programs (Excel, Outlook, Teams). Responsible and reliable with a track record of good attendance. Ability to work independently and as part of a team. Additional Information
Benefits
Uncapped Performance Incentive Program: (Top performers consistently earn $10-$15+ hourly incentive on top of the wages) Paid training Paid break time Medical, Dental, and Vision Coverage 401K + Company Matching Paid Time Off and Holidays Discount Programs Student Loan Repayment Assistance Flexible Schedule Work Location
This position is in-office. However, after a 90-day probationary period, a hybrid or remote schedule may be available depending on performance, productivity, attendance, and quality assurance. Learn more: www.medwatchers.com
#J-18808-Ljbffr