Customer Service Representative
Risus Talent Partners, Albuquerque, New Mexico, United States, 87101
Mission of the Role (What You Will Be Doing)
The Customer Service Representative provides a consistent, high-quality customer experience and models exceptional service in all they do to create lasting partnerships by putting customers first. The CSR serves as the primary relationship and communication link between customers, sales, and operations. This role proactively acts as a critical point of contact for order management, service, support, problem-solving, and relevant project information for both internal and external customers. The CSR is a highly valued team member who works closely with the sales team and acts as an advocate of SupplyOne values, services, and capabilities. This role supports providing complete solutions across the full breadth of core product categories to meet and exceed sales growth targets. Key Duties and Accountabilities
Process and confirm orders and/or communicate what needs to be ordered on the day orders are received Generate standard quotes within 24–48 hours of receipt Answer phones by the 3rd ring and respond to all emails by the end of each day Build, maintain, and keep price lists current to protect and maintain GP margins Build accurate specs and inventory items within 24–48 hours Resolve customer problems and elevate issues immediately to an acceptable, timely, and appropriate resolution Monitor customer min/max levels, open orders, back orders, and inventory levels, alerting customers immediately to changes to ensure delivery in full, on time, and in spec (DIFOTIS) Frequently use independent discretion, judgment, and decision-making skills to achieve quality and performance standards Serve as a liaison with sales, purchasing, design, manufacturing, and shipping Essential Functions
Prepare proposals and miscellaneous correspondence Facilitate new item setup including tap-offs, proof approval, and related tasks Maintain thorough customer records Monitor and resolve slow payment issues Assist with slow-moving inventory Expedite material based on customer needs Educational, Training, and Experience Requirements
What Your Background Should Look Like High School diploma or GED Bilingual in English and Spanish Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook Experience in a customer service role preferred Experience in an inside sales role Minimum Skills, Knowledge, and Ability Requirements
Strong organizational skills with the ability to prioritize tasks Demonstrated initiative in personal professional development Basic arithmetic skills, including gross profit calculations Strong attention to detail and accuracy Ability to communicate effectively in writing, verbally over the phone, and in person Ability to maintain regular and punctual attendance Compensation and Benefits
The final base pay offered to the successful candidate will be determined by factors such as work location, job-related skills, qualifications, experience, responsibilities, and relevant education and training. In addition to compensation, we offer a comprehensive benefits package that includes: Bonus based on company performance Medical, dental, and vision insurance 401(k) retirement savings plan with company match Paid time off, including vacation, company holidays, and parental leave Employee Assistance Program (EAP) Other benefits include life insurance, disability coverage, and wellness programs.
#J-18808-Ljbffr
The Customer Service Representative provides a consistent, high-quality customer experience and models exceptional service in all they do to create lasting partnerships by putting customers first. The CSR serves as the primary relationship and communication link between customers, sales, and operations. This role proactively acts as a critical point of contact for order management, service, support, problem-solving, and relevant project information for both internal and external customers. The CSR is a highly valued team member who works closely with the sales team and acts as an advocate of SupplyOne values, services, and capabilities. This role supports providing complete solutions across the full breadth of core product categories to meet and exceed sales growth targets. Key Duties and Accountabilities
Process and confirm orders and/or communicate what needs to be ordered on the day orders are received Generate standard quotes within 24–48 hours of receipt Answer phones by the 3rd ring and respond to all emails by the end of each day Build, maintain, and keep price lists current to protect and maintain GP margins Build accurate specs and inventory items within 24–48 hours Resolve customer problems and elevate issues immediately to an acceptable, timely, and appropriate resolution Monitor customer min/max levels, open orders, back orders, and inventory levels, alerting customers immediately to changes to ensure delivery in full, on time, and in spec (DIFOTIS) Frequently use independent discretion, judgment, and decision-making skills to achieve quality and performance standards Serve as a liaison with sales, purchasing, design, manufacturing, and shipping Essential Functions
Prepare proposals and miscellaneous correspondence Facilitate new item setup including tap-offs, proof approval, and related tasks Maintain thorough customer records Monitor and resolve slow payment issues Assist with slow-moving inventory Expedite material based on customer needs Educational, Training, and Experience Requirements
What Your Background Should Look Like High School diploma or GED Bilingual in English and Spanish Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook Experience in a customer service role preferred Experience in an inside sales role Minimum Skills, Knowledge, and Ability Requirements
Strong organizational skills with the ability to prioritize tasks Demonstrated initiative in personal professional development Basic arithmetic skills, including gross profit calculations Strong attention to detail and accuracy Ability to communicate effectively in writing, verbally over the phone, and in person Ability to maintain regular and punctual attendance Compensation and Benefits
The final base pay offered to the successful candidate will be determined by factors such as work location, job-related skills, qualifications, experience, responsibilities, and relevant education and training. In addition to compensation, we offer a comprehensive benefits package that includes: Bonus based on company performance Medical, dental, and vision insurance 401(k) retirement savings plan with company match Paid time off, including vacation, company holidays, and parental leave Employee Assistance Program (EAP) Other benefits include life insurance, disability coverage, and wellness programs.
#J-18808-Ljbffr