THIS POSITION IS OPEN TO CURRENT RESIDENTS OF COLORADO ONLY. THIS ANNOUNCEMENT WILL REMAIN OPEN UNTIL 5:00 PM ON MONDAY FEBRUARY 23, 2026. This position is intended to be 100% remote but may still be required to report to a given state office due to business need or at the discretion of the supervisor.
Department of Labor and Employment keeps Colorado strong and competitive. We connect workers with great jobs, assist those who have been injured on the job, provide temporary wage replacement, ensure fair labor practices, and offer consumer protection and safety programs.
Benefits
Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
Medical and dental health plans
Employer supplemented Health Savings Account
Paid life insurance
Short‑and‑long‑term disability coverage
11 paid holidays per year plus vacation and sick leave
BenefitHub state employee discount program
MotivateMe employee wellness program
Excellent work‑life programs such as flexible schedules, training and more
Access to participate in employer‑supported employee affinity spaces
RTD Eco‑Pass Commuter Program
Possible eligibility for Public Service Loan Forgiveness Program (see https://dhr.colorado.gov/dhr-resources/student-loan-forgiveness-programs)
Salary Range Hourly: $24.45 – $36.83; Biweekly: $1,956.00 – $2,946.40; Monthly: $4,238.00 – $6,383.87.
Job Description The One Contact Center (OCC) work unit is the frontline staff who assist, educate, and inform Colorado business owners, employers, sole proprietors, and individuals about their FAMLI program rights and responsibilities. OCC staff interact with citizens via telephone, email, and chat. We support the public with inquiries such as account creation and registration, navigation and troubleshooting, program rules, and the employer self‑service system. We also educate callers about the program, provide tips for using the self‑service system, and guide them toward online resources, empowering participants toward self‑sufficiency.
Responsibilities
Provide complete customer service to support participants of the Colorado FAMLI program.
Help with inquiries from across the state and act as the front line for support regarding the FAMLI program.
Assist with account registration and front‑line troubleshooting.
Educate contacts about the program and guide them toward additional program or system resources.
Utilize a variety of computer systems and applications in daily work.
Provide thorough and quality customer service via telephone, email, and chat.
Explain and clarify FAMLI Division policies, regulations, and state laws.
Inform participants of their rights and responsibilities while protecting the interest of Coloradans and the FAMLI program.
Exam Information After minimum qualification screening, there will be an online exam covering Microsoft Office Suite, Google Workspace, and other basic support competencies. SAVE THE DATE: 8 AM ON MARCH 5TH, closing on MARCH 11TH, at 11:59 PM.
Residency Requirement This posting is open only to residents of the State of Colorado at the time of submitting your application.
Class Code & Classification Class Code: H6N2TX – Labor/Employment Specialist I.
Minimum Qualifications Experience Only:
Four (4) years and six (6) months of relevant experience in an occupation related to the work assigned to this position.
Education and Experience:
A combination of related education and/or relevant experience equal to four (4) years and six (6) months.
Required Competencies
Customer Service minded
Computer proficiency – ability to quickly learn new programs and apply new skills
Detailed and thorough verbal and written communication skills
Ability to explain things clearly and in a variety of ways
Patience
Problem solver
Positive attitude and outlook
Team oriented collaborator
Active listener
Flexible with change
Motivated self‑starter
Enjoys helping others
Ability to work remotely
Desire to work online and/or phones daily
Preferred Qualifications
Call Center experience
Previous experience in a customer service or contact center role
Previous experience working in a remote/virtual position
Familiarity with CRM software and ticketing systems
Strong knowledge and understanding of the FAMLI Statute and Adopted Rules
Proven ability to meet or exceed performance targets and KPIs
Excellent time management and organizational skills
Conditions of Employment
Must be a Colorado resident at time of application.
You must pass a thorough background check prior to employment which will include the E‑Verify process.
Appeal Rights An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director. As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director. Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.
Minimum Qualification Screening A Human Resources Analyst will only review the work experience/ job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application. CDLE does not accept attachments of any kind during the application process. Part‑time work experience will be prorated.
Comparative Analysis Process After minimum qualification screening, the comparative analysis process for this position will involve a review and rating of all the information you submit with your application materials. Therefore, it is extremely important to document in the work experience/ job duties portion of your online application the extent to which you possess the education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement. It is also important to thoroughly answer all supplemental questions (if listed) as your answers will be evaluated during this phase.
Supplemental Questions Answer the supplemental questions on the application completely and thoughtfully. Your answers may be rated based on your writing ability (spelling, grammar, and clarity of your writing) as well as the content of your answer.
EEO Statement The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non‑discriminatory practices in everything we do, including hiring, employment, and advancement opportunities. The Colorado Department of Labor and Employment is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre‑employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Sean Montoya, at sean.montoya@state.co.us. Auxiliary aids and services are available upon request to individuals with disabilities. For all other inquiries about this recruitment effort, please call 303‑318‑8200.
Salary Note While a salary range is posted for this position, an eventual salary offer will be determined by a comprehensive salary analysis, which considers multiple factors including but not limited to education and experience compared to others in the organization doing substantially similar work.
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Department of Labor and Employment keeps Colorado strong and competitive. We connect workers with great jobs, assist those who have been injured on the job, provide temporary wage replacement, ensure fair labor practices, and offer consumer protection and safety programs.
Benefits
Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
Medical and dental health plans
Employer supplemented Health Savings Account
Paid life insurance
Short‑and‑long‑term disability coverage
11 paid holidays per year plus vacation and sick leave
BenefitHub state employee discount program
MotivateMe employee wellness program
Excellent work‑life programs such as flexible schedules, training and more
Access to participate in employer‑supported employee affinity spaces
RTD Eco‑Pass Commuter Program
Possible eligibility for Public Service Loan Forgiveness Program (see https://dhr.colorado.gov/dhr-resources/student-loan-forgiveness-programs)
Salary Range Hourly: $24.45 – $36.83; Biweekly: $1,956.00 – $2,946.40; Monthly: $4,238.00 – $6,383.87.
Job Description The One Contact Center (OCC) work unit is the frontline staff who assist, educate, and inform Colorado business owners, employers, sole proprietors, and individuals about their FAMLI program rights and responsibilities. OCC staff interact with citizens via telephone, email, and chat. We support the public with inquiries such as account creation and registration, navigation and troubleshooting, program rules, and the employer self‑service system. We also educate callers about the program, provide tips for using the self‑service system, and guide them toward online resources, empowering participants toward self‑sufficiency.
Responsibilities
Provide complete customer service to support participants of the Colorado FAMLI program.
Help with inquiries from across the state and act as the front line for support regarding the FAMLI program.
Assist with account registration and front‑line troubleshooting.
Educate contacts about the program and guide them toward additional program or system resources.
Utilize a variety of computer systems and applications in daily work.
Provide thorough and quality customer service via telephone, email, and chat.
Explain and clarify FAMLI Division policies, regulations, and state laws.
Inform participants of their rights and responsibilities while protecting the interest of Coloradans and the FAMLI program.
Exam Information After minimum qualification screening, there will be an online exam covering Microsoft Office Suite, Google Workspace, and other basic support competencies. SAVE THE DATE: 8 AM ON MARCH 5TH, closing on MARCH 11TH, at 11:59 PM.
Residency Requirement This posting is open only to residents of the State of Colorado at the time of submitting your application.
Class Code & Classification Class Code: H6N2TX – Labor/Employment Specialist I.
Minimum Qualifications Experience Only:
Four (4) years and six (6) months of relevant experience in an occupation related to the work assigned to this position.
Education and Experience:
A combination of related education and/or relevant experience equal to four (4) years and six (6) months.
Required Competencies
Customer Service minded
Computer proficiency – ability to quickly learn new programs and apply new skills
Detailed and thorough verbal and written communication skills
Ability to explain things clearly and in a variety of ways
Patience
Problem solver
Positive attitude and outlook
Team oriented collaborator
Active listener
Flexible with change
Motivated self‑starter
Enjoys helping others
Ability to work remotely
Desire to work online and/or phones daily
Preferred Qualifications
Call Center experience
Previous experience in a customer service or contact center role
Previous experience working in a remote/virtual position
Familiarity with CRM software and ticketing systems
Strong knowledge and understanding of the FAMLI Statute and Adopted Rules
Proven ability to meet or exceed performance targets and KPIs
Excellent time management and organizational skills
Conditions of Employment
Must be a Colorado resident at time of application.
You must pass a thorough background check prior to employment which will include the E‑Verify process.
Appeal Rights An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director. As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director. Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.
Minimum Qualification Screening A Human Resources Analyst will only review the work experience/ job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application. CDLE does not accept attachments of any kind during the application process. Part‑time work experience will be prorated.
Comparative Analysis Process After minimum qualification screening, the comparative analysis process for this position will involve a review and rating of all the information you submit with your application materials. Therefore, it is extremely important to document in the work experience/ job duties portion of your online application the extent to which you possess the education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement. It is also important to thoroughly answer all supplemental questions (if listed) as your answers will be evaluated during this phase.
Supplemental Questions Answer the supplemental questions on the application completely and thoughtfully. Your answers may be rated based on your writing ability (spelling, grammar, and clarity of your writing) as well as the content of your answer.
EEO Statement The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non‑discriminatory practices in everything we do, including hiring, employment, and advancement opportunities. The Colorado Department of Labor and Employment is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre‑employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Sean Montoya, at sean.montoya@state.co.us. Auxiliary aids and services are available upon request to individuals with disabilities. For all other inquiries about this recruitment effort, please call 303‑318‑8200.
Salary Note While a salary range is posted for this position, an eventual salary offer will be determined by a comprehensive salary analysis, which considers multiple factors including but not limited to education and experience compared to others in the organization doing substantially similar work.
#J-18808-Ljbffr