Bilingual Labor & Employment Specialist
State of Colorado, Denver, Colorado, United States, 80285
Job Overview
Colorado Department of Labor and Employment is seeking a Labor/Employment Specialist I to support the Colorado Family and Medical Leave Insurance (FAMLI) program. The role provides front‑line customer service to business owners, employers, and individuals regarding FAMLI rights, responsibilities, and self‑service tools via phone, email, and chat platforms.
Eligibility and Residency THIS POSITION IS OPEN TO COLORADO RESIDENTS ONLY!
The position is intended to be 100% remote but may require visiting a state office as business needs arise.
Application Deadline Announcement open until
MONDAY, FEBRUARY 23, 2026 AT 5PM . The online exam begins 8:00 AM on MARCH 5TH and closes on MARCH 11TH at 11:59 PM.
Salary Range Hourly: $24.45 – $36.83 Biweekly: $1,956.00 – $2,946.40 Monthly: $4,238.00 – $6,383.87
Benefits
Strong, secure, yet flexible retirement benefits including PERA Defined Benefit or PERA Defined Contribution plans plus 401(k) and 457 plans
Medical and dental health plans
Employer‑subsidized Health Savings Account
Paid life insurance
Short‑ and long‑term disability coverage
11 paid holidays per year plus vacation and sick leave
BenefitHub state employee discount program
MotivateMe employee wellness program
Excellent work‑life programs such as flexible schedules and training
Access to employee affinity spaces
RTD EcoPass Commuter Program
Possible eligibility for Public Service Loan Forgiveness Program
Responsibilities
Assist, educate, and inform Colorado business owners, employers, sole proprietors, and individuals about FAMLI program rights and responsibilities.
Provide support via telephone, email, and chat, including account creation, system navigation, troubleshooting, and answering program rules questions.
Educate callers on the self‑service system, provide tips, and guide them to online resources.
Explain and clarify FAMLI Division policies, regulations, and state laws.
Protect interests of Coloradans and the FAMLI program while informing participants of their rights and responsibilities.
Minimum Qualifications Experience only: Four (4) years and six (6) months of relevant experience in a related occupation.
Education and experience: A combination of related education and/or experience equal to four (4) years and six (6) months.
Preferred Qualifications
Call center experience
Previous customer service or contact center role
Previous remote/virtual work experience
Familiarity with CRM software and ticketing systems
Strong knowledge of the FAMLI statute and adopted rules
Proven ability to meet or exceed performance targets and KPIs
Excellent time‑management and organizational skills
Required Competencies
Bilingual – read, speak, write proficiently in Spanish
Customer‑service minded
Computer proficiency – quickly learn new programs and apply new skills
Detail‑oriented verbal and written communication skills
Clear explanation skills across diverse audiences
Patience and problem‑solving abilities
Positive attitude and outlook
Team‑oriented collaboration
Active listening skills
Flexibility with change
Motivated self‑starter
Enjoys helping others
Ability to work remotely
Desire to work online and/or on the phone daily
Conditions of Employment
Must be a Colorado state resident at time of application.
Must pass a thorough background check that includes the E‑Verify process.
Must speak, write, and read Spanish proficiently.
Appeal Rights (Updated) An applicant removed from consideration may request a review by the State Personnel Director. Appeals must be written and submitted via email to dpa_state.personnelboard@state.co.us within ten (10) calendar days of notice.
Minimum Qualification Screening A Human Resources Analyst will review the work experience and job duties sections only. Cover letters and resumes are NOT accepted; CDLE does not accept attachments. Part‑time experience will be prorated.
Comparative Analysis Process and Exam After screening, applicants will complete an online exam covering Microsoft Office Suite, Google Workspace, and other basic support competencies. The exam starts 8:00 AM on MARCH 5TH and closes on MARCH 11TH at 11:59 PM.
Supplemental Questions Answer all supplemental questions thoroughly. Answers may be evaluated for spelling, grammar, clarity, and content.
Equal Employment Opportunity The State of Colorado is an equal opportunity employer and encourages applicants of all identities, backgrounds, and abilities to apply.
ADA Statement Colorado Department of Labor and Employment provides reasonable accommodations for individuals with disabilities throughout the application and selection process. Contact ADAAA Coordinator Sean Montoya at sean.montoya@state.co.us for accommodations requests.
Contact Information For recruitment questions, email maria.ramirez@state.co.us.
#J-18808-Ljbffr
Eligibility and Residency THIS POSITION IS OPEN TO COLORADO RESIDENTS ONLY!
The position is intended to be 100% remote but may require visiting a state office as business needs arise.
Application Deadline Announcement open until
MONDAY, FEBRUARY 23, 2026 AT 5PM . The online exam begins 8:00 AM on MARCH 5TH and closes on MARCH 11TH at 11:59 PM.
Salary Range Hourly: $24.45 – $36.83 Biweekly: $1,956.00 – $2,946.40 Monthly: $4,238.00 – $6,383.87
Benefits
Strong, secure, yet flexible retirement benefits including PERA Defined Benefit or PERA Defined Contribution plans plus 401(k) and 457 plans
Medical and dental health plans
Employer‑subsidized Health Savings Account
Paid life insurance
Short‑ and long‑term disability coverage
11 paid holidays per year plus vacation and sick leave
BenefitHub state employee discount program
MotivateMe employee wellness program
Excellent work‑life programs such as flexible schedules and training
Access to employee affinity spaces
RTD EcoPass Commuter Program
Possible eligibility for Public Service Loan Forgiveness Program
Responsibilities
Assist, educate, and inform Colorado business owners, employers, sole proprietors, and individuals about FAMLI program rights and responsibilities.
Provide support via telephone, email, and chat, including account creation, system navigation, troubleshooting, and answering program rules questions.
Educate callers on the self‑service system, provide tips, and guide them to online resources.
Explain and clarify FAMLI Division policies, regulations, and state laws.
Protect interests of Coloradans and the FAMLI program while informing participants of their rights and responsibilities.
Minimum Qualifications Experience only: Four (4) years and six (6) months of relevant experience in a related occupation.
Education and experience: A combination of related education and/or experience equal to four (4) years and six (6) months.
Preferred Qualifications
Call center experience
Previous customer service or contact center role
Previous remote/virtual work experience
Familiarity with CRM software and ticketing systems
Strong knowledge of the FAMLI statute and adopted rules
Proven ability to meet or exceed performance targets and KPIs
Excellent time‑management and organizational skills
Required Competencies
Bilingual – read, speak, write proficiently in Spanish
Customer‑service minded
Computer proficiency – quickly learn new programs and apply new skills
Detail‑oriented verbal and written communication skills
Clear explanation skills across diverse audiences
Patience and problem‑solving abilities
Positive attitude and outlook
Team‑oriented collaboration
Active listening skills
Flexibility with change
Motivated self‑starter
Enjoys helping others
Ability to work remotely
Desire to work online and/or on the phone daily
Conditions of Employment
Must be a Colorado state resident at time of application.
Must pass a thorough background check that includes the E‑Verify process.
Must speak, write, and read Spanish proficiently.
Appeal Rights (Updated) An applicant removed from consideration may request a review by the State Personnel Director. Appeals must be written and submitted via email to dpa_state.personnelboard@state.co.us within ten (10) calendar days of notice.
Minimum Qualification Screening A Human Resources Analyst will review the work experience and job duties sections only. Cover letters and resumes are NOT accepted; CDLE does not accept attachments. Part‑time experience will be prorated.
Comparative Analysis Process and Exam After screening, applicants will complete an online exam covering Microsoft Office Suite, Google Workspace, and other basic support competencies. The exam starts 8:00 AM on MARCH 5TH and closes on MARCH 11TH at 11:59 PM.
Supplemental Questions Answer all supplemental questions thoroughly. Answers may be evaluated for spelling, grammar, clarity, and content.
Equal Employment Opportunity The State of Colorado is an equal opportunity employer and encourages applicants of all identities, backgrounds, and abilities to apply.
ADA Statement Colorado Department of Labor and Employment provides reasonable accommodations for individuals with disabilities throughout the application and selection process. Contact ADAAA Coordinator Sean Montoya at sean.montoya@state.co.us for accommodations requests.
Contact Information For recruitment questions, email maria.ramirez@state.co.us.
#J-18808-Ljbffr