Bilingual Labor & Employment Specialist.
State of Colorado, Denver, Colorado, United States, 80285
Overview
The Colorado Department of Labor and Employment (CDLE) is hiring a Labor/Employment Specialist I (H6N2TX) to support the Colorado Family and Medical Leave Insurance (FAMLI) program. This position is 100% remote, though occasional travel to a state office may be required. The applicant must be a Colorado state resident and the posting closed at 11:59 PM on 11 March 2026; the position is no longer accepting applications. Compensation
The salary range for this position is: $24.45–$36.83 hourly $1,956.00–$2,946.40 biweekly $4,238.00–$6,383.87 monthly Responsibilities
Assist, educate, and inform Colorado business owners, employers, sole proprietors, and individuals about their FAMLI program rights and responsibilities. Interact with citizens via telephone, e‑mail, and chat platforms to resolve inquiries related to account creation, registration, navigation, troubleshooting, and program rules. Provide thorough, quality customer service, explain FAMLI policies and regulations, and guide participants toward self‑service system resources to promote independence. Minimum Qualifications
Four (4) years and six (6) months of relevant experience in an occupation related to the work assigned to this position; or an equivalent combination of related education and experience. Must be a Colorado state resident at the time of application. Pass a thorough background check, including the E-Verify process. Preferred Qualifications
Call center experience. Customer service or contact center role. Experience in a remote/virtual position. Familiarity with CRM software and ticketing systems. Strong knowledge of the FAMLI Statute and Adopted Rules. Proven ability to meet or exceed performance targets and KPIs. Excellent time management and organizational skills. Required Competencies
Bilingual: Read, speak, and write in Spanish fluently. Customer-service minded. Computer proficiency. Detail-oriented verbal and written communication skills. Clear explanation of complex information. Patience and problem-solver. Positive attitude and collaborative mindset. Active listening. Flexible with change. Motivated self‑starter. Enjoys helping others. Ability to work remotely. Conditions of Employment
Must be a Colorado state resident at application. Must pass a thorough background check. Must be proficient in reading, writing, and speaking Spanish. Appeal Rights
Applicants who are removed from consideration may request a review by the State Personnel Director. Appeals must be submitted electronically to the State Personnel Board within ten (10) calendar days of receipt of notice. Supplemental Information
For questions regarding this recruitment, please contact maria.ramirez@state.co.us. Equal Employment Opportunity Statement
The State of Colorado is an equal opportunity employer. We are committed to building inclusive, innovative work environments. The State of Colorado seeks to provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans). In accordance with applicable law, the State of Colorado will assist individuals with a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, and participating in the employee selection process. For disability accommodation inquiries, please contact Sean Montoya, ADAAA Coordinator, at sean.montoya@state.co.us. Benefits
Strong, secure, and flexible retirement benefits (PERA Defined Benefit/Defined Contribution, 401(k), and 457 plans); medical and dental health plans; employer‑supplemented Health Savings Account; paid life insurance; short- and long-term disability coverage; 11 paid holidays per year plus vacation and sick leave; BenefitHub state employee discount program; MotivateMe employee wellness program; flexible work schedules; training and more; access to the RTD EcoPass Commuter Program; potential eligibility for the Public Service Loan Forgiveness Program ( link ).
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The Colorado Department of Labor and Employment (CDLE) is hiring a Labor/Employment Specialist I (H6N2TX) to support the Colorado Family and Medical Leave Insurance (FAMLI) program. This position is 100% remote, though occasional travel to a state office may be required. The applicant must be a Colorado state resident and the posting closed at 11:59 PM on 11 March 2026; the position is no longer accepting applications. Compensation
The salary range for this position is: $24.45–$36.83 hourly $1,956.00–$2,946.40 biweekly $4,238.00–$6,383.87 monthly Responsibilities
Assist, educate, and inform Colorado business owners, employers, sole proprietors, and individuals about their FAMLI program rights and responsibilities. Interact with citizens via telephone, e‑mail, and chat platforms to resolve inquiries related to account creation, registration, navigation, troubleshooting, and program rules. Provide thorough, quality customer service, explain FAMLI policies and regulations, and guide participants toward self‑service system resources to promote independence. Minimum Qualifications
Four (4) years and six (6) months of relevant experience in an occupation related to the work assigned to this position; or an equivalent combination of related education and experience. Must be a Colorado state resident at the time of application. Pass a thorough background check, including the E-Verify process. Preferred Qualifications
Call center experience. Customer service or contact center role. Experience in a remote/virtual position. Familiarity with CRM software and ticketing systems. Strong knowledge of the FAMLI Statute and Adopted Rules. Proven ability to meet or exceed performance targets and KPIs. Excellent time management and organizational skills. Required Competencies
Bilingual: Read, speak, and write in Spanish fluently. Customer-service minded. Computer proficiency. Detail-oriented verbal and written communication skills. Clear explanation of complex information. Patience and problem-solver. Positive attitude and collaborative mindset. Active listening. Flexible with change. Motivated self‑starter. Enjoys helping others. Ability to work remotely. Conditions of Employment
Must be a Colorado state resident at application. Must pass a thorough background check. Must be proficient in reading, writing, and speaking Spanish. Appeal Rights
Applicants who are removed from consideration may request a review by the State Personnel Director. Appeals must be submitted electronically to the State Personnel Board within ten (10) calendar days of receipt of notice. Supplemental Information
For questions regarding this recruitment, please contact maria.ramirez@state.co.us. Equal Employment Opportunity Statement
The State of Colorado is an equal opportunity employer. We are committed to building inclusive, innovative work environments. The State of Colorado seeks to provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans). In accordance with applicable law, the State of Colorado will assist individuals with a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, and participating in the employee selection process. For disability accommodation inquiries, please contact Sean Montoya, ADAAA Coordinator, at sean.montoya@state.co.us. Benefits
Strong, secure, and flexible retirement benefits (PERA Defined Benefit/Defined Contribution, 401(k), and 457 plans); medical and dental health plans; employer‑supplemented Health Savings Account; paid life insurance; short- and long-term disability coverage; 11 paid holidays per year plus vacation and sick leave; BenefitHub state employee discount program; MotivateMe employee wellness program; flexible work schedules; training and more; access to the RTD EcoPass Commuter Program; potential eligibility for the Public Service Loan Forgiveness Program ( link ).
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