Job Description
The Accounts Receivable / Collections Specialist is responsible for managing a portfolio of customer accounts end‑to‑end, ensuring timely payment of invoices, accurate account reconciliation, and a strong customer experience. This role requires excellent communication skills, strong analytical abilities, and the ability to partner effectively with internal and external stakeholders. The ideal candidate thrives in a B2B environment, demonstrates strong ownership, and is skilled in resolving billing and payment issues.
Key Responsibilities Customer & Portfolio Management
Serve as the primary point of contact for assigned North America customer accounts, managing both collections and overall account health.
Maintain strong customer relationships by providing clear and professional communication regarding invoices, outstanding balances, and payment expectations.
Address and resolve inquiries from customer Accounts Payable teams in a timely and efficient manner.
Collections & Dispute Resolution
Conduct outbound calls and follow‑ups for overdue invoices within assigned buckets to secure timely payments.
Use effective negotiation strategies to obtain payment commitments and resolve barriers to payment.
Investigate and manage customer disputes, ensuring quick and accurate resolution to support timely collections.
Account Maintenance & Reconciliation
Perform account maintenance including data updates, corrections, and documentation of account activity.
Handle invoice-related processes such as pre‑bill review, credit/rebill requests, invoice splitting, PO changes, and other adjustments.
Reconcile customer accounts to ensure accuracy and prevent discrepancies.
Cross‑Functional Collaboration
Work closely with internal teams such as Billing, Originations, and Operations to resolve account issues and streamline processes.
Communicate billing or account escalations and partner with the appropriate teams to drive swift resolution.
Reporting & Analysis
Prepare and analyze Excel‑based reports for assigned AR inventory to highlight trends, risks, and collection progress.
Complete daily operational tasks and reporting in alignment with TCS service requirements and SLAs.
Additional Skills & Competencies
Strong verbal and written communication skills.
Ability to manage and respond to customer account questions with clarity and confidence.
Solid domain knowledge of AR processes, billing, and B2B collections.
Strong attention to detail and comfort handling numerical data.
Required Qualifications
Experience in a B2B collections or Accounts Receivable environment.
Proficiency in Microsoft Excel and basic reporting.
Strong communication, negotiation, and customer‑handling skills.
Diploma.
TCS Employee Benefits Summary
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range: $43,000 – $53,000 per year
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Key Responsibilities Customer & Portfolio Management
Serve as the primary point of contact for assigned North America customer accounts, managing both collections and overall account health.
Maintain strong customer relationships by providing clear and professional communication regarding invoices, outstanding balances, and payment expectations.
Address and resolve inquiries from customer Accounts Payable teams in a timely and efficient manner.
Collections & Dispute Resolution
Conduct outbound calls and follow‑ups for overdue invoices within assigned buckets to secure timely payments.
Use effective negotiation strategies to obtain payment commitments and resolve barriers to payment.
Investigate and manage customer disputes, ensuring quick and accurate resolution to support timely collections.
Account Maintenance & Reconciliation
Perform account maintenance including data updates, corrections, and documentation of account activity.
Handle invoice-related processes such as pre‑bill review, credit/rebill requests, invoice splitting, PO changes, and other adjustments.
Reconcile customer accounts to ensure accuracy and prevent discrepancies.
Cross‑Functional Collaboration
Work closely with internal teams such as Billing, Originations, and Operations to resolve account issues and streamline processes.
Communicate billing or account escalations and partner with the appropriate teams to drive swift resolution.
Reporting & Analysis
Prepare and analyze Excel‑based reports for assigned AR inventory to highlight trends, risks, and collection progress.
Complete daily operational tasks and reporting in alignment with TCS service requirements and SLAs.
Additional Skills & Competencies
Strong verbal and written communication skills.
Ability to manage and respond to customer account questions with clarity and confidence.
Solid domain knowledge of AR processes, billing, and B2B collections.
Strong attention to detail and comfort handling numerical data.
Required Qualifications
Experience in a B2B collections or Accounts Receivable environment.
Proficiency in Microsoft Excel and basic reporting.
Strong communication, negotiation, and customer‑handling skills.
Diploma.
TCS Employee Benefits Summary
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range: $43,000 – $53,000 per year
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