Employer Industry: Government Administration
Why consider this job opportunity:
Salary up to $48,000
Comprehensive benefits package including health and dental insurance, retirement plan, and paid parental leave
Opportunity for career advancement within the Arizona Department of Administration
Flexibility to work remotely within Arizona, promoting a better work/life balance
Supportive work culture that emphasizes autonomy and trust
What to Expect (Job Responsibilities):
Provide technical assistance and support for incoming queries and issues related to AZ360 and PageUp
Re-assign and/or escalate tickets to other team members as necessary and assist with data integrity compliance audits
Document, update, and communicate internal processes while providing problem resolution for complex issues
Provide support and orientation to new users
Monitor the internal customer service desk ticketing system to ensure timely resolution of requests
What is Required (Qualifications):
Must be available and punctual for scheduled work shifts
Minimum educational requirement: High School Diploma or GED
Experience with customer service principles and technical support frameworks
Familiarity with ERP systems, specifically AZ360, and specialized HR/Talent Management software like PageUp
Background and reference check, including state and federal criminal records fingerprint check
How to Stand Out (Preferred Qualifications):
Prior experience specifically supporting or using CGI Advantage (AZ360) or PageUp Talent Management software
Previous experience providing technical support within a state or local government agency
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all.
If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr
Why consider this job opportunity:
Salary up to $48,000
Comprehensive benefits package including health and dental insurance, retirement plan, and paid parental leave
Opportunity for career advancement within the Arizona Department of Administration
Flexibility to work remotely within Arizona, promoting a better work/life balance
Supportive work culture that emphasizes autonomy and trust
What to Expect (Job Responsibilities):
Provide technical assistance and support for incoming queries and issues related to AZ360 and PageUp
Re-assign and/or escalate tickets to other team members as necessary and assist with data integrity compliance audits
Document, update, and communicate internal processes while providing problem resolution for complex issues
Provide support and orientation to new users
Monitor the internal customer service desk ticketing system to ensure timely resolution of requests
What is Required (Qualifications):
Must be available and punctual for scheduled work shifts
Minimum educational requirement: High School Diploma or GED
Experience with customer service principles and technical support frameworks
Familiarity with ERP systems, specifically AZ360, and specialized HR/Talent Management software like PageUp
Background and reference check, including state and federal criminal records fingerprint check
How to Stand Out (Preferred Qualifications):
Prior experience specifically supporting or using CGI Advantage (AZ360) or PageUp Talent Management software
Previous experience providing technical support within a state or local government agency
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all.
If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr