Hospital / Institutional Customer Representative - Jackson, MS - Shreveport, LA
Merck, Shreveport, Louisiana, us, 71150
Job Description
The Hospital / Institutional Customer Representative is a key member of the Hospital Customer Team and plays a critical role in supporting our Company's customer centric business model. This role is responsible for working with the Hospital Customer Team to understand and identify Health Care Provider (HCP) customer needs, support pull-through activities relative to the customer strategy and ensure that our Company is viewed as demonstrating value and better health outcomes to healthcare professionals and their patients.
Territory and Travel
Field-based sales position covering the Jackson, Mississippi - Shreveport, Louisiana territory.
Territory also includes, but is not limited to, Ruston and Monroe, Louisiana.
Candidate must reside within the territory.
Overnight travel may be required.
Travel percentage varies based on candidate’s location within the geography.
Primary Responsibilities
Communicate about product in a way that's meaningful and relevant to each individual customer; customize discussions and client interactions based on understanding of customer’s needs.
Engage in informed discussions about products with HCP customers – knowing when/how to seek and provide additional information.
Within select customer accounts acts as primary point of contact for customer, meets with key customers/personnel to understand practice structure, business model, key influencers, Managed Care Organization (MCO), employers, state and local regulations/network structure, customer needs and identifies business opportunities.
For select customer accounts/HCPs, coordinate with customer team to develop customer strategy – outlining strategy for interactions/relationship, solutions and potential offerings for customer.
Partner with National Account Executives (NAEs) to maintain strong focus on Managed Care pull-through.
Share learning and best practices from one customer to help other customers meet their needs.
Demonstrate a focus on better health outcomes (beyond acquisition, consider the HCP and patient experience).
Provide input into resource allocation decisions across customers.
Identify and select programs/services available in the library of our Company's resources to address customer needs.
Work with solutions group (HQ) and/or Medical Account Executive (MAE) to develop and deliver relevant offerings that address desired customer needs.
Maintain current understanding of practice structure, business model, key influencers/network structure and make information available to relevant stakeholders.
Collaborate and communicate effectively with extended “in-scope” customer team to ensure a consistent customer experience across our Company's divisions and functional areas; ensure integration with National Account Executive (NAE), our Company's Vaccines personnel, Health Management Services (HMS) Manager, Solutions Consultant, Customer Strategies and Solutions (CSS), Regional Medical Director (RMD) and other key stakeholders to share key customer learning and support customer needs.
Show outstanding performance in all competency areas (Account Management; External Market Focus; 1:1 Customer Interactions).
Influence beyond their specific geography or product area.
Implement approved resources, programs and messages to address customer and company needs.
Create awareness of approved Inpatient Hospital Letters of Participation (LOP) with eligible and appropriate customers. Discuss approved details of the contract.
Qualifications Education Minimum Requirements
Bachelor’s Degree with 3 (36 months) or more years of sales experience or a minimum of high school diploma with at least 6 years of equivalent experience, which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices).
Required
Prior experience working in a scientific field or healthcare environment.
Previous sales experience.
Prior experience developing new business opportunities with existing customers.
Experience establishing new customer relationships.
Understanding of our Company's products and therapeutic areas.
Consistent performer in most competency areas.
Valid Driver's license.
Ability to travel the amount the role requires.
Preferred
Prior consulting or customer service experience.
Experience developing and executing a plan for engaging customers and meeting customer needs.
Understanding of Headquarter operations.
Ability to analyze metrics to assess progress against objectives.
Hospital Institutional Sales experience.
Required Skills Account Management, Account Planning, Adaptability, Business Management, Business Model Development, Business Opportunities, Client Communication, Commercial Account Management, Customer Experience Management, Customer Experience Strategy, Customer Feedback Management, Customer Needs Analysis, Customer Strategy, Digital Analytics, Health Outcomes, Hospital Sales, Interpersonal Relationships, Lead Generation, Management Process, Market Analysis, Pharmaceutical Sales Training, Resource Allocation, Sales Calls, Sales Metrics.
Application and Legal Information Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please let us know if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights, EEOC GINA Supplement, and learn more about your rights, including under California, Colorado and other U.S. State Acts.
Job Details
Salary Range: 106,200 – 167,200.
Location: United States (Jackson, Mississippi; Shreveport, Louisiana; Ruston, Louisiana; Monroe, Louisiana).
Travel Requirements: 25%.
Work Schedule: 1st – Day shift.
Relocation: No.
VISA Sponsorship: None.
Valid Driving License: Yes.
Hybrid/Remote: Field-based positions do not apply.
Benefits We offer a comprehensive package of benefits, including medical, dental, vision, other insurance benefits, retirement benefits (401(k)), paid holidays, vacation, and compassionate and sick days.
Eligibility U.S. and Puerto Rico residents only. Specific requirements: San Francisco residents considered under Fair Chance Ordinance; Los Angeles residents considered under Fair Chance Initiative.
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Territory and Travel
Field-based sales position covering the Jackson, Mississippi - Shreveport, Louisiana territory.
Territory also includes, but is not limited to, Ruston and Monroe, Louisiana.
Candidate must reside within the territory.
Overnight travel may be required.
Travel percentage varies based on candidate’s location within the geography.
Primary Responsibilities
Communicate about product in a way that's meaningful and relevant to each individual customer; customize discussions and client interactions based on understanding of customer’s needs.
Engage in informed discussions about products with HCP customers – knowing when/how to seek and provide additional information.
Within select customer accounts acts as primary point of contact for customer, meets with key customers/personnel to understand practice structure, business model, key influencers, Managed Care Organization (MCO), employers, state and local regulations/network structure, customer needs and identifies business opportunities.
For select customer accounts/HCPs, coordinate with customer team to develop customer strategy – outlining strategy for interactions/relationship, solutions and potential offerings for customer.
Partner with National Account Executives (NAEs) to maintain strong focus on Managed Care pull-through.
Share learning and best practices from one customer to help other customers meet their needs.
Demonstrate a focus on better health outcomes (beyond acquisition, consider the HCP and patient experience).
Provide input into resource allocation decisions across customers.
Identify and select programs/services available in the library of our Company's resources to address customer needs.
Work with solutions group (HQ) and/or Medical Account Executive (MAE) to develop and deliver relevant offerings that address desired customer needs.
Maintain current understanding of practice structure, business model, key influencers/network structure and make information available to relevant stakeholders.
Collaborate and communicate effectively with extended “in-scope” customer team to ensure a consistent customer experience across our Company's divisions and functional areas; ensure integration with National Account Executive (NAE), our Company's Vaccines personnel, Health Management Services (HMS) Manager, Solutions Consultant, Customer Strategies and Solutions (CSS), Regional Medical Director (RMD) and other key stakeholders to share key customer learning and support customer needs.
Show outstanding performance in all competency areas (Account Management; External Market Focus; 1:1 Customer Interactions).
Influence beyond their specific geography or product area.
Implement approved resources, programs and messages to address customer and company needs.
Create awareness of approved Inpatient Hospital Letters of Participation (LOP) with eligible and appropriate customers. Discuss approved details of the contract.
Qualifications Education Minimum Requirements
Bachelor’s Degree with 3 (36 months) or more years of sales experience or a minimum of high school diploma with at least 6 years of equivalent experience, which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices).
Required
Prior experience working in a scientific field or healthcare environment.
Previous sales experience.
Prior experience developing new business opportunities with existing customers.
Experience establishing new customer relationships.
Understanding of our Company's products and therapeutic areas.
Consistent performer in most competency areas.
Valid Driver's license.
Ability to travel the amount the role requires.
Preferred
Prior consulting or customer service experience.
Experience developing and executing a plan for engaging customers and meeting customer needs.
Understanding of Headquarter operations.
Ability to analyze metrics to assess progress against objectives.
Hospital Institutional Sales experience.
Required Skills Account Management, Account Planning, Adaptability, Business Management, Business Model Development, Business Opportunities, Client Communication, Commercial Account Management, Customer Experience Management, Customer Experience Strategy, Customer Feedback Management, Customer Needs Analysis, Customer Strategy, Digital Analytics, Health Outcomes, Hospital Sales, Interpersonal Relationships, Lead Generation, Management Process, Market Analysis, Pharmaceutical Sales Training, Resource Allocation, Sales Calls, Sales Metrics.
Application and Legal Information Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please let us know if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights, EEOC GINA Supplement, and learn more about your rights, including under California, Colorado and other U.S. State Acts.
Job Details
Salary Range: 106,200 – 167,200.
Location: United States (Jackson, Mississippi; Shreveport, Louisiana; Ruston, Louisiana; Monroe, Louisiana).
Travel Requirements: 25%.
Work Schedule: 1st – Day shift.
Relocation: No.
VISA Sponsorship: None.
Valid Driving License: Yes.
Hybrid/Remote: Field-based positions do not apply.
Benefits We offer a comprehensive package of benefits, including medical, dental, vision, other insurance benefits, retirement benefits (401(k)), paid holidays, vacation, and compassionate and sick days.
Eligibility U.S. and Puerto Rico residents only. Specific requirements: San Francisco residents considered under Fair Chance Ordinance; Los Angeles residents considered under Fair Chance Initiative.
#J-18808-Ljbffr