Hospital / Institutional Customer Representative - Jackson, MS - Shreveport, LA
MSD, Shreveport, Louisiana, us, 71150
Overview
Job Description The Hospital / Institutional Customer Representative is a key member of the Hospital Customer Team and plays a critical role in supporting our Company's customer centric business model. This role is responsible for working with the Hospital Customer Team to understand and identify Health Care Provider (HCP) customer needs, support pull-through activities relative to the customer strategy and ensure that our Company is viewed as demonstrating value and better health outcomes to healthcare professionals and their patients. Territory and Travel
This is a field-based sales position that is responsible for covering the Jackson, Mississippi - Shreveport, Louisiana territory.
This territory also includes, but may not be limited to Ruston and Monroe, Louisiana.
The selected candidate must reside within the territory.
Overnight travel may be required.
Travel percentage varies based on candidate’s location within the geography.
Primary Responsibilities
Communicates about product in a way that's meaningful and relevant to each individual customer; customizes discussions and client interactions based on understanding of customer's needs.
Engages in informed discussions about products with HCP customers - knowing when/how to seek and provide additional information.
Within select customer accounts acts as primary point of contact for customer, meet with key customers/personnel to understand practice structure, business model, key influencers, Managed Care Organization (MCO), employers, state and local regulations/network structure, customer needs and identifies business opportunities.
For select customer accounts/HCPs, coordinate with customer team to develop customer strategy - outlining strategy for interactions/relationship, solutions and potential offerings for customer.
Partners with National Account Executives (NAEs) to maintain strong focus on Managed Care pull-through.
Shares learning and best practices from one customer to help other customers meet their needs.
Demonstrates a focus on better health outcomes (beyond acquisition, considers the HCP and patient experience).
Provides input into resource allocation decisions across customers.
Identifies and selects programs/services available in the library of our Company's resources to address customer needs.
Works with solutions group (Headquarters - HQ) and/or Medical Account Executive (MAE) to develop and deliver relevant offerings that address desired customer needs.
Maintain current understanding of practice structure, business model, key influencers/network structure and make information available to relevant stakeholders.
Collaborate and communicate effectively with extended in-scope customer team to ensure a consistent customer experience across our Company's divisions and functional areas; ensure integration with National Account Executive (NAE), our Company's Vaccines personnel, Health Management Services (HMS) Manager, Solutions Consultant, Customer Strategies and Solutions (CSS), Regional Medical Director (RMD) and other key stakeholders to share key customer learning and support customer needs.
Outstanding in all competency areas (Account Management; External Market Focus; 1:1 Customer Interactions).
Influences beyond their specific geography or product area.
Implements approved resources, programs and messages to address customer and company needs.
Create awareness of approved Inpatient Hospital Letters of Participation (LOP) with eligible and appropriate customers. To include discussing approved details of the contract.
Qualifications
Education Minimum Requirements: Bachelor’s Degree with 3 (36 months) or more years Sales experience or a minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices).
Required: Prior experience working in a scientific field or healthcare environment
Previous sales experience
Prior experience developing new business opportunities with existing customers
Experience establishing new customer relationships
Understanding of our Company’s products and therapeutic areas
Consistent performer in most competency areas
Valid Driver's license
Ability to travel the amount the role requires
Preferred: Prior consulting or customer service experience
Experience developing and executing a plan for engaging customers and meeting customer needs
Understanding of Headquarter operations
Ability to analyze metrics to assess progress against objectives
Hospital/Institutional Sales experience
Required Skills
Account Management
Account Planning
Adaptability
Business Management
Business Opportunities
Client Communication
Commercial Account Management
Customer Experience Management
Customer Experience Strategy
Customer Needs Analysis
Digital Analytics
Health Outcomes
Hospital Sales
Interpersonal Relationships
Lead Generation
Market Analysis
Pharmaceutical Sales Training
Resource Allocation
Sales Calls
Sales Metrics
Preferred Skills
Current Employees apply HERE
Current Contingent Workers apply HERE
US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please apply if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. We comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit the EEOC Know Your Rights page and related resources. We are proud to be a company that embraces diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. U.S. Hybrid Work Model and other work arrangements are described here; specific role details may vary by site. The salary range for this role is $106,200.00 - $167,200.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits including medical, dental, vision, retirement benefits (401(k)), paid holidays, vacation, and other paid days. More information about benefits is available on the company careers site. You can apply for this role through our careers site or via Workday Jobs Hub if you are a current employee. The application deadline for this position is stated on this posting. San Francisco Residents Only:
We will consider qualified applicants with arrest and conviction records in compliance with local ordinances. Los Angeles Residents Only:
We will consider qualified applicants in a manner consistent with applicable laws. Search Firm Representatives please note: Merck & Co. does not accept unsolicited assistance from search firms for employment opportunities. Employee Status:
Regular Relocation:
No relocation VISA Sponsorship:
No Travel Requirements:
25% Flexible Work Arrangements:
Remote Shift:
1st - Day Valid Driving License:
Yes Hazardous Material(s):
n/a Job Posting End Date:
03/6/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply no later than the day before the end date.
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Job Description The Hospital / Institutional Customer Representative is a key member of the Hospital Customer Team and plays a critical role in supporting our Company's customer centric business model. This role is responsible for working with the Hospital Customer Team to understand and identify Health Care Provider (HCP) customer needs, support pull-through activities relative to the customer strategy and ensure that our Company is viewed as demonstrating value and better health outcomes to healthcare professionals and their patients. Territory and Travel
This is a field-based sales position that is responsible for covering the Jackson, Mississippi - Shreveport, Louisiana territory.
This territory also includes, but may not be limited to Ruston and Monroe, Louisiana.
The selected candidate must reside within the territory.
Overnight travel may be required.
Travel percentage varies based on candidate’s location within the geography.
Primary Responsibilities
Communicates about product in a way that's meaningful and relevant to each individual customer; customizes discussions and client interactions based on understanding of customer's needs.
Engages in informed discussions about products with HCP customers - knowing when/how to seek and provide additional information.
Within select customer accounts acts as primary point of contact for customer, meet with key customers/personnel to understand practice structure, business model, key influencers, Managed Care Organization (MCO), employers, state and local regulations/network structure, customer needs and identifies business opportunities.
For select customer accounts/HCPs, coordinate with customer team to develop customer strategy - outlining strategy for interactions/relationship, solutions and potential offerings for customer.
Partners with National Account Executives (NAEs) to maintain strong focus on Managed Care pull-through.
Shares learning and best practices from one customer to help other customers meet their needs.
Demonstrates a focus on better health outcomes (beyond acquisition, considers the HCP and patient experience).
Provides input into resource allocation decisions across customers.
Identifies and selects programs/services available in the library of our Company's resources to address customer needs.
Works with solutions group (Headquarters - HQ) and/or Medical Account Executive (MAE) to develop and deliver relevant offerings that address desired customer needs.
Maintain current understanding of practice structure, business model, key influencers/network structure and make information available to relevant stakeholders.
Collaborate and communicate effectively with extended in-scope customer team to ensure a consistent customer experience across our Company's divisions and functional areas; ensure integration with National Account Executive (NAE), our Company's Vaccines personnel, Health Management Services (HMS) Manager, Solutions Consultant, Customer Strategies and Solutions (CSS), Regional Medical Director (RMD) and other key stakeholders to share key customer learning and support customer needs.
Outstanding in all competency areas (Account Management; External Market Focus; 1:1 Customer Interactions).
Influences beyond their specific geography or product area.
Implements approved resources, programs and messages to address customer and company needs.
Create awareness of approved Inpatient Hospital Letters of Participation (LOP) with eligible and appropriate customers. To include discussing approved details of the contract.
Qualifications
Education Minimum Requirements: Bachelor’s Degree with 3 (36 months) or more years Sales experience or a minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices).
Required: Prior experience working in a scientific field or healthcare environment
Previous sales experience
Prior experience developing new business opportunities with existing customers
Experience establishing new customer relationships
Understanding of our Company’s products and therapeutic areas
Consistent performer in most competency areas
Valid Driver's license
Ability to travel the amount the role requires
Preferred: Prior consulting or customer service experience
Experience developing and executing a plan for engaging customers and meeting customer needs
Understanding of Headquarter operations
Ability to analyze metrics to assess progress against objectives
Hospital/Institutional Sales experience
Required Skills
Account Management
Account Planning
Adaptability
Business Management
Business Opportunities
Client Communication
Commercial Account Management
Customer Experience Management
Customer Experience Strategy
Customer Needs Analysis
Digital Analytics
Health Outcomes
Hospital Sales
Interpersonal Relationships
Lead Generation
Market Analysis
Pharmaceutical Sales Training
Resource Allocation
Sales Calls
Sales Metrics
Preferred Skills
Current Employees apply HERE
Current Contingent Workers apply HERE
US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please apply if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. We comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit the EEOC Know Your Rights page and related resources. We are proud to be a company that embraces diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. U.S. Hybrid Work Model and other work arrangements are described here; specific role details may vary by site. The salary range for this role is $106,200.00 - $167,200.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits including medical, dental, vision, retirement benefits (401(k)), paid holidays, vacation, and other paid days. More information about benefits is available on the company careers site. You can apply for this role through our careers site or via Workday Jobs Hub if you are a current employee. The application deadline for this position is stated on this posting. San Francisco Residents Only:
We will consider qualified applicants with arrest and conviction records in compliance with local ordinances. Los Angeles Residents Only:
We will consider qualified applicants in a manner consistent with applicable laws. Search Firm Representatives please note: Merck & Co. does not accept unsolicited assistance from search firms for employment opportunities. Employee Status:
Regular Relocation:
No relocation VISA Sponsorship:
No Travel Requirements:
25% Flexible Work Arrangements:
Remote Shift:
1st - Day Valid Driving License:
Yes Hazardous Material(s):
n/a Job Posting End Date:
03/6/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply no later than the day before the end date.
#J-18808-Ljbffr