Customer Sales & Service Representative / Dispatcher - In Person
Top Hat Chimney Sweeps, Auburn, Alabama, us, 36831
Benefits
Bonus based on performance Company parties Competitive salary Employee discounts Health insurance Paid time off Training & development Vision insurance Inside Sales & Customer Service Dispatcher (ServiceTitan Required)
Top Hat Chimney Sweeps — Auburn, AL Full-Time | In-Office Position Top Hat Chimney Sweeps has proudly served Auburn and the surrounding area for over
40 years . We help homeowners stay safe, warm, and confident through expert chimney, fireplace, and dryer vent services. We’re growing, and we’re looking for the right person to join our team in a key role: Inside Customer Sales & Service Representative / Dispatcher
This is NOT an order-taking position. We are not looking for someone who simply answers phones and gives pricing. We are looking for someone who can confidently: Listen to customers Ask great questions Understand the real problem Communicate with empathy and professionalism Guide the customer to the right next step Book appointments that get results If you enjoy helping people and you’re comfortable selling through service, you may be a great fit. What You’ll Be Doing
Answer inbound calls and convert inquiries into scheduled appointments Make outbound calls to existing customers and members to get them taken care of Dispatch and coordinate service appointments Use ServiceTitan daily to manage scheduling and customer communication Work closely with technicians and leadership to deliver a 5-star experience Pay + Performance Bonuses
Starting pay: $15/hour + bonuses Bonuses include: $10 per booked lead that gets completed Membership sales bonuses of
$5, $20, or $30
depending on level Strong performers can earn significantly more than base pay. Benefits
Paid training PTO Insurance options available Growth opportunities in a stable, high-performing company Requirements (Please Read)
✅
Experience using ServiceTitan
(required) ✅ Strong phone communication skills ✅ Ability to multitask and stay organized ✅ A coachable attitude and desire to improve ✅ Confidence guiding customers — not just taking orders Google Workspace experience is a plus. Who This Role Is Perfect For
“Customers don’t just need a price — they need someone who can help.” If you’re a strong communicator, a problem-solver, and you want to grow with a company that values professionalism and performance, we want to meet you. How to Apply (Important)
To stand out, we ask all serious applicants to submit a short video introduction (1–2 minutes) answering: Who you are Why you’d be great in this role Why you’re not afraid to sell through service Send it to:
office@calltophat.com If it’s a strong fit, we’ll reach out quickly.
#J-18808-Ljbffr
Bonus based on performance Company parties Competitive salary Employee discounts Health insurance Paid time off Training & development Vision insurance Inside Sales & Customer Service Dispatcher (ServiceTitan Required)
Top Hat Chimney Sweeps — Auburn, AL Full-Time | In-Office Position Top Hat Chimney Sweeps has proudly served Auburn and the surrounding area for over
40 years . We help homeowners stay safe, warm, and confident through expert chimney, fireplace, and dryer vent services. We’re growing, and we’re looking for the right person to join our team in a key role: Inside Customer Sales & Service Representative / Dispatcher
This is NOT an order-taking position. We are not looking for someone who simply answers phones and gives pricing. We are looking for someone who can confidently: Listen to customers Ask great questions Understand the real problem Communicate with empathy and professionalism Guide the customer to the right next step Book appointments that get results If you enjoy helping people and you’re comfortable selling through service, you may be a great fit. What You’ll Be Doing
Answer inbound calls and convert inquiries into scheduled appointments Make outbound calls to existing customers and members to get them taken care of Dispatch and coordinate service appointments Use ServiceTitan daily to manage scheduling and customer communication Work closely with technicians and leadership to deliver a 5-star experience Pay + Performance Bonuses
Starting pay: $15/hour + bonuses Bonuses include: $10 per booked lead that gets completed Membership sales bonuses of
$5, $20, or $30
depending on level Strong performers can earn significantly more than base pay. Benefits
Paid training PTO Insurance options available Growth opportunities in a stable, high-performing company Requirements (Please Read)
✅
Experience using ServiceTitan
(required) ✅ Strong phone communication skills ✅ Ability to multitask and stay organized ✅ A coachable attitude and desire to improve ✅ Confidence guiding customers — not just taking orders Google Workspace experience is a plus. Who This Role Is Perfect For
“Customers don’t just need a price — they need someone who can help.” If you’re a strong communicator, a problem-solver, and you want to grow with a company that values professionalism and performance, we want to meet you. How to Apply (Important)
To stand out, we ask all serious applicants to submit a short video introduction (1–2 minutes) answering: Who you are Why you’d be great in this role Why you’re not afraid to sell through service Send it to:
office@calltophat.com If it’s a strong fit, we’ll reach out quickly.
#J-18808-Ljbffr