Customer Service Representative
We are looking for a dedicated Customer Service Representative to join our team in Madison, Wisconsin. In this long-term contract position, you will play a key role in ensuring customers receive outstanding support and assistance. The ideal candidate will possess strong communication skills and a commitment to delivering exceptional service in a non-profit setting. Responsibilities: Respond to incoming customer inquiries via phone, email, or other communication channels with professionalism and efficiency. Handle order entry tasks with accuracy and attention to detail. Provide clear and effective solutions to customer concerns, ensuring their satisfaction. Manage inbound and outbound calls to address customer needs and resolve issues. Maintain detailed records of customer interactions and transactions. Collaborate with team members to improve customer service processes and experiences. Stay informed about organizational policies and updates to provide accurate information. Assist customers with navigating services and resources offered by the organization. Ensure timely follow-up on unresolved inquiries and provide updates as needed. Requirements: Proven experience in a call center or customer service role. Strong skills in handling inbound and outbound calls effectively. Proficiency in order entry and maintaining accurate records. Excellent verbal and written communication abilities. Ability to multitask and prioritize in a fast-paced environment. Familiarity with basic computer systems and customer service tools. A customer-focused mindset with a commitment to delivering high-quality service. Prior experience in a non-profit organization is a plus.
We are looking for a dedicated Customer Service Representative to join our team in Madison, Wisconsin. In this long-term contract position, you will play a key role in ensuring customers receive outstanding support and assistance. The ideal candidate will possess strong communication skills and a commitment to delivering exceptional service in a non-profit setting. Responsibilities: Respond to incoming customer inquiries via phone, email, or other communication channels with professionalism and efficiency. Handle order entry tasks with accuracy and attention to detail. Provide clear and effective solutions to customer concerns, ensuring their satisfaction. Manage inbound and outbound calls to address customer needs and resolve issues. Maintain detailed records of customer interactions and transactions. Collaborate with team members to improve customer service processes and experiences. Stay informed about organizational policies and updates to provide accurate information. Assist customers with navigating services and resources offered by the organization. Ensure timely follow-up on unresolved inquiries and provide updates as needed. Requirements: Proven experience in a call center or customer service role. Strong skills in handling inbound and outbound calls effectively. Proficiency in order entry and maintaining accurate records. Excellent verbal and written communication abilities. Ability to multitask and prioritize in a fast-paced environment. Familiarity with basic computer systems and customer service tools. A customer-focused mindset with a commitment to delivering high-quality service. Prior experience in a non-profit organization is a plus.