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Responsible for answering routine questions and issues about products and services from internal and external customers. Effectively resolves inquiries.

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Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

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Customer problem resolution via the telephone. Word processing, including general correspondence and data entry.

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Customer problem resolution via the telephone\nWord processing, including general correspondence and data entry\nInterface with customers regarding

","Job Responsibilities

Customer problem resolution via the telephone\nWord processing, including general correspondence and data entry\nInterf...","Customer Service Representative",["B","2691523252"],"/jobs/2691523252-customer-service-representative","/jobs?keyword=Customer+Service+Representative",{"_429":428,"_433":527,"_452":453,"_444":528,"_243":529,"_440":530,"_427":428,"_111":531,"_431":194,"_432":194,"_454":453,"_442":443,"_425":532,"_455":533,"_430":127,"_477":534,"_460":535,"_479":531,"_480":443,"_482":536,"_484":485,"_486":537},["D",1770775200000],"Fred Loya Insurance Agency","Job Title

Essential duties and responsibilities sales provides professional, courteous service to internal and external customers answers any questions regarding customer's policy accept payments and process transactions identify any potential needs the customer...

","Job Title

Essential duties and responsibilities sales provides professional, courteous service to internal and external customers answers ...","CSR- In office Sales Representative",["B","2521876024"],"Work at Fred Loya Insurance Agency","17 days ago","/jobs/2521876024-csr-in-office-sales-representative","/jobs?keyword=Fred+Loya+Insurance+Agency","/jobs?keyword=CSR-+In+office+Sales+Representative",{"_429":428,"_433":539,"_452":453,"_444":540,"_243":541,"_440":542,"_427":428,"_111":543,"_431":194,"_432":194,"_454":453,"_442":443,"_425":544,"_455":545,"_430":127,"_477":546,"_460":547,"_479":543,"_480":443,"_482":548,"_484":485,"_486":549},["D",1770948000000],"Sena Technologies Inc.","Customer Support Representative

We are seeking a Customer Support Representative who is responsible for delivering excellent customer service by responding to inquiries, resolving issues, and providing product or service information in a timely and professional manner. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment.\nKey Responsibilities:

Escalate all Tier 1 unresolved issues and claims\nDirect Tier 1 staff through product training & knowledge, ticket reviewing.\nReview and execute product warranty returns and shipments for customer claims. Work closely with the RMA Team on product replacements.\nIndependently resolves any technical issues and claims from the customers\nCreate Technical Articles for website Knowledge Base location and help manage product content.\nSetup rules and procedures for Sena ticketing system (Zendesk)\nSubject Matter Expert for customers, team, and product partners. POC for leadership and stakeholders\nSupport OEM / Partner Customers with specific product knowledge and troubleshooting techniques.\nProvide Customer follow through and updates on ticket escalations and regular support tickets.\nWork closely with other support Teams such as Marketing, Sales and Accounting members on various tasks.\nBuild Strong relationship with Sena loyalty customers\nAttending Team and Support meetings for product updates, product communication, new product releases and Team building.\nTest all new product releases, IOS and Android Apps for basic product features and knowledge.\nEscalate product issues and concerns to Management staff and R&D Team for update and corrections.\nAttention to detail concerning ticket specifications and Customer needs.\nBasic SLA procedure knowledge for completing tickets within a timely manner.\nAlways professional and courteous when responding to Customer emails and calls.\nQualifications (Required):

Bachelor's degree or equivalent professional experience required.\n13 years of experience in a technical support or related field.\nExceptional written and verbal communication skills.\nProficiency with Microsoft Office Suite (Word, Excel, Outlook).\nPrior Help Desk or Customer Relationship Management (CRM) experience is required (Zendesk experience preferred).\nSkills and Competencies:

Strong customer service acumen.\nDemonstrated problem-solving and multitasking skills.\nStrong attention to detail and organizational skills.\nA positive, collaborative attitude and proven ability to work as part of a team.\nFamiliarity with motorcycle products, brands, or riding experience is a strong plus.\nCompany Overview:\nSENA is a global leader in innovative communication systems, offering advanced connectivity solutions for adventure enthusiasts and professionals. SENA pushes the boundaries of technology with a range of productsfrom motorcycle helmets to communication systems for outdoor sports and industrial environments. Our products integrate cutting-edge technologies such as Bluetooth 5.0 and Mesh Intercom, ensuring superior user experiences in terms of safety and performance. Whether on the road, in the mountains, or at sea, SENA accompanies its users wherever adventure takes them.

","Customer Support Representative

We are seeking a Customer Support Representative who is responsible for delivering excellent customer serv...","Customer Support Representative",["B","2547496761"],"Work at Sena Technologies Inc.","15 days ago","/jobs/2547496761-customer-support-representative","/jobs?keyword=Sena+Technologies+Inc.","/jobs?keyword=Customer+Support+Representative",{"_429":428,"_433":551,"_452":453,"_444":552,"_243":553,"_440":554,"_427":428,"_111":543,"_431":194,"_432":194,"_454":453,"_442":555,"_425":556,"_455":557,"_430":127,"_477":558,"_460":559,"_479":543,"_480":555,"_482":560,"_484":561,"_486":549},["D",1770598800000],"Closinglock","Customer Support Representative

We are seeking a driven and enthusiastic Customer Support Representative to join our expanding team. In this role, you will provide a consistently great customer experience and serve as a customer advocate. You will play a key role in ensuring customer satisfaction by effectively troubleshooting issues, answering questions, and resolving concerns. This position will report to the Customer Support Team Lead and will play an integral role in developing a new, growing team.\nWhat You'll Do:\nProvide front-line support by responding to internal and external questions within agreed SLAs.\nResolve time-sensitive inquiries related to home closings with empathy and attention to detail.\nTake ownership of customer issues and communicate updates and resolutions.\nHelp customers gain value from our software by understanding their needs and successfully resolving inquiries.\nShow customers we care by creating a consistent customer experience.\nIdentify solutions for inquiries over phone, email and live chat.\nCollaborate with development and product to resolve escalated issues.\nDeliver customer feedback and requests to product.\nContribute to internal and external documentation.\nAssist with updating customer documents to include basic HTML and templating (training provided).\nWhat We're Looking For:\nMinimum 2 years of experience in customer or technical support.\nExcellent written and verbal communication skills.\nStrong interpersonal skills, with the ability to build rapport with customers.\nExcellent problem-solving and analytical skills.\nAbility to prioritize tasks and manage multiple inquiries effectively.\nExperience with ticketing in Salesforce, Intercom, or similar CRM.\nA positive and proactive attitude with a commitment to exceeding customer expectations.\nComfortable with learning new technologies, like basic HTML.\nThis is a full-time, in-person position in our Austin, TX office.\nPerks & Benefits:\nCompetitive salary.\nEquity compensation.\nMedical, dental, vision, and life insurance.\nUnlimited PTO.\n401(k) match.\nMaternity/paternity leave.\nFully-subsidized downtown parking.\nWeekly lunch stipend.\nFull access to onsite gym and locker rooms.\nMonthly team get-togethers (Lunches, social events, sports outings, etc).\nClosinglock is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

","Customer Support Representative

We are seeking a driven and enthusiastic Customer Support Representative to join our expanding team. In th...","Austin, Texas, United States, 78701",["B","2495479391"],"Work at Closinglock","19 days ago","/jobs/2495479391-customer-support-representative","/jobs?keyword=Closinglock","/jobs?location=Austin%2C+Texas%2C+United+States%2C+78701","actionData","errors"]