Student Account Representative
We are looking for a detail-oriented student account representative to join our team in Baltimore, Maryland. This is a long-term contract position where you will play a critical role in supporting students with financial account inquiries, ensuring smooth processing of tuition-related documents, and managing billing procedures. The ideal candidate will have a strong background in administrative and financial services, with a commitment to delivering excellent customer service. Responsibilities: Assist students and authorized proxies with inquiries related to billing accounts, providing clear and accurate information. Process tuition refund plan waivers on a daily basis to ensure timely updates to student accounts. Manage refunds, verifying all necessary documentation before processing. Conduct collection calls to students with unpaid balances or delinquent payment plans, prioritizing outreach before registration and move-in dates. Maintain accurate account notes and apply holds on accounts as needed. Perform additional administrative tasks as assigned to support the department's operations. Requirements: Proficiency in Microsoft Excel, including advanced formulas, VLOOKUP, and pivot tables. Familiarity with billing software and processes, including collections and account management. Experience managing student loans and addressing related inquiries. Solid administrative and organizational skills with the ability to multitask effectively. Excellent customer service skills, including clear communication and problem-solving abilities. Ability to handle sensitive financial information with confidentiality and professionalism. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training.
We are looking for a detail-oriented student account representative to join our team in Baltimore, Maryland. This is a long-term contract position where you will play a critical role in supporting students with financial account inquiries, ensuring smooth processing of tuition-related documents, and managing billing procedures. The ideal candidate will have a strong background in administrative and financial services, with a commitment to delivering excellent customer service. Responsibilities: Assist students and authorized proxies with inquiries related to billing accounts, providing clear and accurate information. Process tuition refund plan waivers on a daily basis to ensure timely updates to student accounts. Manage refunds, verifying all necessary documentation before processing. Conduct collection calls to students with unpaid balances or delinquent payment plans, prioritizing outreach before registration and move-in dates. Maintain accurate account notes and apply holds on accounts as needed. Perform additional administrative tasks as assigned to support the department's operations. Requirements: Proficiency in Microsoft Excel, including advanced formulas, VLOOKUP, and pivot tables. Familiarity with billing software and processes, including collections and account management. Experience managing student loans and addressing related inquiries. Solid administrative and organizational skills with the ability to multitask effectively. Excellent customer service skills, including clear communication and problem-solving abilities. Ability to handle sensitive financial information with confidentiality and professionalism. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training.