Program Director

Overview

Program Director, Developmental Brain Injury Services (DBIS). Location: Wilbraham, MA. Pay Rate: $50,079-$52,139. Schedule: Monday–Friday, 9a–5p; On-call schedule/rotation.

Responsibilities

• Support the successful launch of a new residential program, including home setup, furnishing, hiring, and staff training.
• Ensure ongoing compliance with licensing and regulatory standards.
• Lead, teach, and model best practices for staff using Positive Behavior Support (PBS) strategies.
• Oversee the health, safety, and daily living needs of residents—nutrition, medical care, hygiene, and recreational engagement.
• Manage individual financial needs and reporting.
• Participate in a rotating 24-hour on-call schedule and coordinate coverage during staff absences.
• Contribute actively to ISP reviews, treatment team meetings, and individualized planning (goals, behavior plans, safety plans).
• Organize and lead regular program staff meetings.
• Maintain agency certifications and documentation standards.
• Perform additional duties as assigned by the Director of Operations.

Qualifications

• Supervisory/management experience preferred.
• Minimum of a High School Diploma or GED required.
• Experience working with individuals with brain injuries or developmental disabilities.
• Valid driver's license with a clean driving record.
• Strong communication, organizational, and computer skills.
• Preferred certifications: MAP, PABC, CPR/First Aid.
• Ability to pass a background screening (CORI).

Compensation & Benefits

• Salary: $50,079–$52,139
• MAP differential: $2/hr
• Time Off: Generous paid time off package
• Insurance: Comprehensive medical and dental coverage
• Retirement: 403(b) with employer match
• Other Benefits:
• Paid orientation and ongoing training
• Tuition assistance
• Advancement opportunities
• Paid life insurance
• Long-term disability insurance

About ServiceNet

ServiceNet is a compassionate non-profit organization that helps over 8,400 individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With over 1,800 dedicated staff members, we work together to make a meaningful difference in the lives of others.

Learn More About ServiceNet:

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

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