Hydraulic Customer Service Representative - Inside Sales
TERREPOWER, New Baltimore, Michigan, United States, 48047
Job Description
Key Responsibilities
Inbound Customer Support Serve as the primary point of contact for incoming customer sales calls and emails. Provide timely, professional, and solution-oriented responses to product, pricing, and service inquiries. Accurately capture customer requirements and ensure seamless communication with internal teams as needed. Quoting & Queue Management
Generate accurate customer quotes within
30 minutes or less , meeting established turnaround targets. Maintain an organized, continually prioritized quoting queue to consistently achieve turnaround goals. Escalate workload or capacity issues when the queue grows beyond a level that allows for on-time delivery. Ensure all quotes are complete, correct, and aligned with company pricing, policies, and product offerings. Outbound Follow-Ups & Revenue Growth
Conduct outbound follow-up calls and emails to convert outstanding quotes, re-engage past customers, and capture additional revenue opportunities. Identify and recommend upsell or cross-sell products aligned with customer needs. Build and maintain strong customer relationships that encourage repeat business. Performance Management & Reporting
Meet or exceed defined KPIs, including:
Quote turnaround time (30-minute or less) Quote-to-order conversion rate Revenue generation Upsell / cross-sell performance
Maintain accurate records of customer interactions, quotes, and opportunities in CRM systems. Provide feedback on recurring customer issues, process inefficiencies, or opportunities to improve the sales workflow. Qualifications
1-3 years of inside sales, customer service, or related experience. Experience with hydraulics is preferred. Strong phone presence and excellent written communication skills. High attention to detail and the ability to work efficiently under time constraints. Proven ability to multitask, prioritize, and manage a dynamic workload. Comfortable working with CRM systems, quoting tools, and standard office software. Results-driven mindset with the ability to thrive in a fast-paced environment. Key Competencies
Customer Focus Responsiveness Time Management & Prioritization Sales Acumen & Persuasion Accuracy & Attention to Detail Problem Solving Ownership & Accountability
Key Responsibilities
Inbound Customer Support Serve as the primary point of contact for incoming customer sales calls and emails. Provide timely, professional, and solution-oriented responses to product, pricing, and service inquiries. Accurately capture customer requirements and ensure seamless communication with internal teams as needed. Quoting & Queue Management
Generate accurate customer quotes within
30 minutes or less , meeting established turnaround targets. Maintain an organized, continually prioritized quoting queue to consistently achieve turnaround goals. Escalate workload or capacity issues when the queue grows beyond a level that allows for on-time delivery. Ensure all quotes are complete, correct, and aligned with company pricing, policies, and product offerings. Outbound Follow-Ups & Revenue Growth
Conduct outbound follow-up calls and emails to convert outstanding quotes, re-engage past customers, and capture additional revenue opportunities. Identify and recommend upsell or cross-sell products aligned with customer needs. Build and maintain strong customer relationships that encourage repeat business. Performance Management & Reporting
Meet or exceed defined KPIs, including:
Quote turnaround time (30-minute or less) Quote-to-order conversion rate Revenue generation Upsell / cross-sell performance
Maintain accurate records of customer interactions, quotes, and opportunities in CRM systems. Provide feedback on recurring customer issues, process inefficiencies, or opportunities to improve the sales workflow. Qualifications
1-3 years of inside sales, customer service, or related experience. Experience with hydraulics is preferred. Strong phone presence and excellent written communication skills. High attention to detail and the ability to work efficiently under time constraints. Proven ability to multitask, prioritize, and manage a dynamic workload. Comfortable working with CRM systems, quoting tools, and standard office software. Results-driven mindset with the ability to thrive in a fast-paced environment. Key Competencies
Customer Focus Responsiveness Time Management & Prioritization Sales Acumen & Persuasion Accuracy & Attention to Detail Problem Solving Ownership & Accountability