Senior Business Analyst
Massachusetts Bay Transportation Authority, Boston, Massachusetts, us, 02298
Salary:
$66,870.00 - $96,871.98 Annually Location :
Charlestown (21 Arlington Ave, Boston) Job Type:
Full-Time Job Number:
26-11210 Department:
MBTA - Office of Chief of Infrastructure Area:
361-OCI admin Opening Date:
02/24/2026 Closing Date:
3/10/2026 11:59 PM Eastern Licenses / Certifications:
None Required Union Affiliation:
Executive Safety Sensitive:
No; this is not a Safety Sensitive position. On-Call or 24/7:
No; this position is not classified as on-call or 24/7. Essential Classification (Emergency Staff):
No; this position is classified as non-essential (during declared States of Emergency).
At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA's Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary
Reporting to the Director of Analytics and Logistics, the Senior Business Analyst will provide analytical and logistical support to all departments within the MBTA's Engineering and Maintenance (E&M) department, which is responsible for maintaining the MBTA's track, power, and signals infrastructure. The Senior Business Analyst will drive analytics projects to improve efficiency and inform decision-making in E&M operations. Typical analytics projects leverage multiple data sources to iteratively build dashboards and digital tools. Tools may include daily notifications and alerts, informative reports, key performance metric dashboards, and predictive forecasting. The Senior Business Analyst will drive the full lifecycle of tool development from user research through design, implementation, launch, and continuous improvement. This position will also include data engineering work, ad hoc analysis, and other data-related projects. Additionally, this position will work cross-functionally with other MBTA departments, including Procurement and Logistics, Contract Administration, Budget, Asset Management, and Capital Programs.
Duties & Responsibilities Lead projects to understand operational problems and build analytical tools to help solve them. Structure short- and long-term projects and lead them from beginning to end to improve operational efficiency, inform policy, enhance safety, and reduce wasted time and materials. Maintain and expand on existing dashboards and digital tools used by Engineering and Maintenance. Analyze the performance of current business processes and work continuously to optimize them based upon external and internal feedback. Design performance metrics and the tools to calculate them, both for internal and third-party contractor performance. Assist in convening internal departments or third-party providers to review contracts or internal performance trends and discuss improvements Perform special studies and projects to understand the impact of specific policies, inform decisions on staffing, outsourcing, and purchasing, and generally optimize the use of available resources. Build analytical models to support "what-if" analysis Identify issues that require analyses, providing early notice of problem areas to department leadership Encourage the adoption of existing digital systems and newly deployed digital tools through hands-on training sessions Respond to each inquiry, whether from a customer, vendor, or co-worker, in a courteous and professional manner This position will work primarily in an office environment with occasional trips into the field to inspect/observe projects or other infrastructure conditions, which may require visits to stations, the right of way, and other work sites. Prepare materials for presentations, reports, and special projects as assigned. Perform all other duties and projects that may be assigned. Supervision
None Minimum Requirements & Qualifications
A bachelor's degree from an accredited institution in business, finance, mathematics, economics, data engineering, or a related field Four (4) years of experience in a field requiring quantitative analysis Experiencing identifying business needs and designing technical solutions Experience leading the design and development of dashboards or other digital tools Effective communicator who can work with, influence, and train people from diverse backgrounds to adopt new tools Demonstrated ability to multitask and work independently to meet deadlines Experience working as a member of a cross-functional team Demonstrated knowledge of data analysis and data visualization tools (such as Tableau) Excellent collaboration and customer service skills Substitutions Include
A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the Bachelor's degree requirement An Associate's degree from an accredited institution, and an additional three (3) years of directly related experience, substitutes for the Bachelor's degree requirement A Master's degree in a related subject substitutes for two (2) years of general experience. A nationally recognized certification, or statewide/professional certification in a related field, substitutes for one year of experience Preferred Experience and Skills
Experience working for a public agency Experience with Tableau, Tableau Prep, Power BI, R, Python, or related tools Job Conditions:
Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English. Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program. Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role. Ability to provide internal and external customers with courteous and professional experiences. Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required). Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers. Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies. Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection). Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings. Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service. Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting pre-employment screenings / pre-boarding, working in their positions, and throughout the duration of their program. Disclaimers and Definitions: General Disclaimer:
The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position. Application Completion:
It is each applicant's responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current).
Incomplete applications may not be considered.
Attachments
do not
substitute for application fields. The recruitment team
does not
have access to existing employee data / history. Application Deadlines:
Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established. Work Environment:
The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements. Work Eligibility:
All employees must be legally authorized to work in the United States and on an unrestricted basis. The MBTA does not have an employer work sponsorship program. However, if you have unrestricted work authorization, or are sponsored by a separate entity, you are welcome to apply. Further, all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S. Interviews:
Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email. Safety Sensitive Positions:
Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing. On-call or 24/7 Positions:
Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority. Essential / Emergency Staff:
During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management. ADA Accommodations:
The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or Diversity, Equity, and Inclusion:
The MBTA is an For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit Intern / Co-Op Benefits:
Employees taking part in an internship or co-op at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on the city from which the intern / co-op commutes to work, at no cost. However, no additional benefits are currently offered for interns or co-ops.
Employment Benefits at theMBTA
Full-Time Employees:
The MBTA offers comprehensive benefits packages to full-time employees. Types of benefits offered at the MBTA are subject to the union affiliation / Collective Bargaining Agreement (CBA) of the position to which you apply. Benefits that may apply to your position include the following:
Insurance: Health, Dental, Vision, Life (basic and supplemental), and Long-Term Disability Paid Time Off (PTO): Vacation, Personal Days, Sick Leave, and Holidays Retirement: Pension or deferred compensation 401(a), plus MBTA contributions Complimentary pass for travel on the MBTA transit system (bus, train, ferry, and Commuter Rail) Tuition Reimbursement (up to $10,000 per year) Public Service Loan Forgiveness (PSLF) for student loans Commuter Choice Parking Program: Pre-tax benefits for parking Flexible Spending Account (FSA): Pre-tax benefits for healthcare-related expenses Discounted tickets for concerts, movies, travel / vacation, etc. via TicketsAtWork.com Shopping discounts via GovX.com Verizon and AT&T service discounts And more...
Internships:
Internship positions are not eligible for most MBTA Benefits. However, paid sick time may be incurred. Each intern also receives a complimentary pass for travel on the MBTA transit system (bus, train, ferry, and Commuter Rail) to use throughout the duration of their internship. Please contact the assigned Recruiter directly or email internships@mbta.com for more information.
Disclaimer:
The above information is meant to be a general overview of the benefit programs offered by the MBTA, which may or may not apply to a specific position. This summary is not a contract andis not meant to change the provisions of union contracts or Authority policies and does not establish a binding practice. Please contact the assigned Recruiter directly or email hrstaffing@mbta.com for more information.
The MBTA is an Affirmative Action/Equal Opportunity Employer 01
Which of the following best describes your education and experience?
I did not attain a High School diploma or GED A High School Diploma or GED with eleven (11) years of experience in a field requiring quantitative analysis. An associate degree with seven (7) years of experience in a field requiring quantitative analysis. A bachelor's degree from an accredited institution in business, finance, mathematics, economics, data engineering, or a related field with four (4) years of experience in a field requiring quantitative analysis. A master's degree with two (2) years of experience in a field requiring quantitative analysis.
02
Do you have experience identifying business needs and designing technical solutions?
Yes No
03
Do you have experience leading the design and development of dashboards or other digital tools?
Yes No
04
Are you able to demonstrate knowledge of data analysis and data visualization tools (such as Tableau)?
Yes No
05
Are you an effective communicator who can work with, influence, and train people from diverse backgrounds to adopt new tools?
Yes No
06
Do you have experience working for a public agency?
Yes No
07
Do you have experience with Tableau, Tableau Prep, Power BI, R, Python, or related tools?
Yes No
Required Question
$66,870.00 - $96,871.98 Annually Location :
Charlestown (21 Arlington Ave, Boston) Job Type:
Full-Time Job Number:
26-11210 Department:
MBTA - Office of Chief of Infrastructure Area:
361-OCI admin Opening Date:
02/24/2026 Closing Date:
3/10/2026 11:59 PM Eastern Licenses / Certifications:
None Required Union Affiliation:
Executive Safety Sensitive:
No; this is not a Safety Sensitive position. On-Call or 24/7:
No; this position is not classified as on-call or 24/7. Essential Classification (Emergency Staff):
No; this position is classified as non-essential (during declared States of Emergency).
At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA's Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary
Reporting to the Director of Analytics and Logistics, the Senior Business Analyst will provide analytical and logistical support to all departments within the MBTA's Engineering and Maintenance (E&M) department, which is responsible for maintaining the MBTA's track, power, and signals infrastructure. The Senior Business Analyst will drive analytics projects to improve efficiency and inform decision-making in E&M operations. Typical analytics projects leverage multiple data sources to iteratively build dashboards and digital tools. Tools may include daily notifications and alerts, informative reports, key performance metric dashboards, and predictive forecasting. The Senior Business Analyst will drive the full lifecycle of tool development from user research through design, implementation, launch, and continuous improvement. This position will also include data engineering work, ad hoc analysis, and other data-related projects. Additionally, this position will work cross-functionally with other MBTA departments, including Procurement and Logistics, Contract Administration, Budget, Asset Management, and Capital Programs.
Duties & Responsibilities Lead projects to understand operational problems and build analytical tools to help solve them. Structure short- and long-term projects and lead them from beginning to end to improve operational efficiency, inform policy, enhance safety, and reduce wasted time and materials. Maintain and expand on existing dashboards and digital tools used by Engineering and Maintenance. Analyze the performance of current business processes and work continuously to optimize them based upon external and internal feedback. Design performance metrics and the tools to calculate them, both for internal and third-party contractor performance. Assist in convening internal departments or third-party providers to review contracts or internal performance trends and discuss improvements Perform special studies and projects to understand the impact of specific policies, inform decisions on staffing, outsourcing, and purchasing, and generally optimize the use of available resources. Build analytical models to support "what-if" analysis Identify issues that require analyses, providing early notice of problem areas to department leadership Encourage the adoption of existing digital systems and newly deployed digital tools through hands-on training sessions Respond to each inquiry, whether from a customer, vendor, or co-worker, in a courteous and professional manner This position will work primarily in an office environment with occasional trips into the field to inspect/observe projects or other infrastructure conditions, which may require visits to stations, the right of way, and other work sites. Prepare materials for presentations, reports, and special projects as assigned. Perform all other duties and projects that may be assigned. Supervision
None Minimum Requirements & Qualifications
A bachelor's degree from an accredited institution in business, finance, mathematics, economics, data engineering, or a related field Four (4) years of experience in a field requiring quantitative analysis Experiencing identifying business needs and designing technical solutions Experience leading the design and development of dashboards or other digital tools Effective communicator who can work with, influence, and train people from diverse backgrounds to adopt new tools Demonstrated ability to multitask and work independently to meet deadlines Experience working as a member of a cross-functional team Demonstrated knowledge of data analysis and data visualization tools (such as Tableau) Excellent collaboration and customer service skills Substitutions Include
A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the Bachelor's degree requirement An Associate's degree from an accredited institution, and an additional three (3) years of directly related experience, substitutes for the Bachelor's degree requirement A Master's degree in a related subject substitutes for two (2) years of general experience. A nationally recognized certification, or statewide/professional certification in a related field, substitutes for one year of experience Preferred Experience and Skills
Experience working for a public agency Experience with Tableau, Tableau Prep, Power BI, R, Python, or related tools Job Conditions:
Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English. Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program. Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role. Ability to provide internal and external customers with courteous and professional experiences. Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required). Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers. Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies. Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection). Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings. Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service. Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting pre-employment screenings / pre-boarding, working in their positions, and throughout the duration of their program. Disclaimers and Definitions: General Disclaimer:
The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position. Application Completion:
It is each applicant's responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current).
Incomplete applications may not be considered.
Attachments
do not
substitute for application fields. The recruitment team
does not
have access to existing employee data / history. Application Deadlines:
Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established. Work Environment:
The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements. Work Eligibility:
All employees must be legally authorized to work in the United States and on an unrestricted basis. The MBTA does not have an employer work sponsorship program. However, if you have unrestricted work authorization, or are sponsored by a separate entity, you are welcome to apply. Further, all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S. Interviews:
Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email. Safety Sensitive Positions:
Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing. On-call or 24/7 Positions:
Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority. Essential / Emergency Staff:
During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management. ADA Accommodations:
The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or Diversity, Equity, and Inclusion:
The MBTA is an For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit Intern / Co-Op Benefits:
Employees taking part in an internship or co-op at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on the city from which the intern / co-op commutes to work, at no cost. However, no additional benefits are currently offered for interns or co-ops.
Employment Benefits at theMBTA
Full-Time Employees:
The MBTA offers comprehensive benefits packages to full-time employees. Types of benefits offered at the MBTA are subject to the union affiliation / Collective Bargaining Agreement (CBA) of the position to which you apply. Benefits that may apply to your position include the following:
Insurance: Health, Dental, Vision, Life (basic and supplemental), and Long-Term Disability Paid Time Off (PTO): Vacation, Personal Days, Sick Leave, and Holidays Retirement: Pension or deferred compensation 401(a), plus MBTA contributions Complimentary pass for travel on the MBTA transit system (bus, train, ferry, and Commuter Rail) Tuition Reimbursement (up to $10,000 per year) Public Service Loan Forgiveness (PSLF) for student loans Commuter Choice Parking Program: Pre-tax benefits for parking Flexible Spending Account (FSA): Pre-tax benefits for healthcare-related expenses Discounted tickets for concerts, movies, travel / vacation, etc. via TicketsAtWork.com Shopping discounts via GovX.com Verizon and AT&T service discounts And more...
Internships:
Internship positions are not eligible for most MBTA Benefits. However, paid sick time may be incurred. Each intern also receives a complimentary pass for travel on the MBTA transit system (bus, train, ferry, and Commuter Rail) to use throughout the duration of their internship. Please contact the assigned Recruiter directly or email internships@mbta.com for more information.
Disclaimer:
The above information is meant to be a general overview of the benefit programs offered by the MBTA, which may or may not apply to a specific position. This summary is not a contract andis not meant to change the provisions of union contracts or Authority policies and does not establish a binding practice. Please contact the assigned Recruiter directly or email hrstaffing@mbta.com for more information.
The MBTA is an Affirmative Action/Equal Opportunity Employer 01
Which of the following best describes your education and experience?
I did not attain a High School diploma or GED A High School Diploma or GED with eleven (11) years of experience in a field requiring quantitative analysis. An associate degree with seven (7) years of experience in a field requiring quantitative analysis. A bachelor's degree from an accredited institution in business, finance, mathematics, economics, data engineering, or a related field with four (4) years of experience in a field requiring quantitative analysis. A master's degree with two (2) years of experience in a field requiring quantitative analysis.
02
Do you have experience identifying business needs and designing technical solutions?
Yes No
03
Do you have experience leading the design and development of dashboards or other digital tools?
Yes No
04
Are you able to demonstrate knowledge of data analysis and data visualization tools (such as Tableau)?
Yes No
05
Are you an effective communicator who can work with, influence, and train people from diverse backgrounds to adopt new tools?
Yes No
06
Do you have experience working for a public agency?
Yes No
07
Do you have experience with Tableau, Tableau Prep, Power BI, R, Python, or related tools?
Yes No
Required Question