Ann Arbor, MI, USA, 48108
Posting Start Date: 2/23/26
Do you want to take responsibility and make a difference with your work? With your expertise, we can achieve great goals together. We are WACKER - Reliable. Determined. Ambitious. As one of the world's most research-intensive chemical companies, we've been making countless products that are an integral part of your everyday life possible for over 100 years. From vegan food to resource-efficient buildings to solar cells, we develop sustainable solutions that change the future.
To strengthen our team in
Ann Arbor
, we are looking for you as a(n)
Customer Service Representative
.
The customer service representative (CSR) plays a critical role withing the sales organization and collaborates extensively with Sales Managers, Supply Chain, Logistics, Credit, and various functions with the business.
The primary purpose of the position is to ensure the highest level of customer satisfaction by managing customer inquiries, overseeing order management, and maintaining positive relationships with customers.
Essential Functions for this Position
Assist Credit Department and Sales Managers with setting up new customer accounts in SalesForce and SAP Maintain and update customer master data Process and enter domestic and import (indent) orders Monitor open orders and collaborate with Supply Chain and Logistics on exception management regarding sales orders, materials and deliveries. Handle customer inquiries and requests efficiently. Track deliveries as needed. Provide proactive communication to customers regarding order status Maintain regular communication with Sales/Key Account Managers Coordinate consignment inventory reconciliation with Logistics and Sales Managers Participate in customer visits together with Sales Managers Exception management as required; Manage customer inventory (VMI) and review customer electronic portals Position Qualifications
Associates degree required; Bachelor's degree preferred Minimum of 4 years customer service experience required Up to 20% travel required Proficiency with SAP or similar ERP software Understanding of basic logistics processes Strong computer skills, including Microsoft Office Strong communication and documentation skills - written and verbal Self-starter/ Self-motivated/ Team Player Strong Customer- and Service- orientation Excellent written and verbal communication skills Ability to manage and resolve conflicts effectively
Posting Start Date: 2/23/26
Do you want to take responsibility and make a difference with your work? With your expertise, we can achieve great goals together. We are WACKER - Reliable. Determined. Ambitious. As one of the world's most research-intensive chemical companies, we've been making countless products that are an integral part of your everyday life possible for over 100 years. From vegan food to resource-efficient buildings to solar cells, we develop sustainable solutions that change the future.
To strengthen our team in
Ann Arbor
, we are looking for you as a(n)
Customer Service Representative
.
The customer service representative (CSR) plays a critical role withing the sales organization and collaborates extensively with Sales Managers, Supply Chain, Logistics, Credit, and various functions with the business.
The primary purpose of the position is to ensure the highest level of customer satisfaction by managing customer inquiries, overseeing order management, and maintaining positive relationships with customers.
Essential Functions for this Position
Assist Credit Department and Sales Managers with setting up new customer accounts in SalesForce and SAP Maintain and update customer master data Process and enter domestic and import (indent) orders Monitor open orders and collaborate with Supply Chain and Logistics on exception management regarding sales orders, materials and deliveries. Handle customer inquiries and requests efficiently. Track deliveries as needed. Provide proactive communication to customers regarding order status Maintain regular communication with Sales/Key Account Managers Coordinate consignment inventory reconciliation with Logistics and Sales Managers Participate in customer visits together with Sales Managers Exception management as required; Manage customer inventory (VMI) and review customer electronic portals Position Qualifications
Associates degree required; Bachelor's degree preferred Minimum of 4 years customer service experience required Up to 20% travel required Proficiency with SAP or similar ERP software Understanding of basic logistics processes Strong computer skills, including Microsoft Office Strong communication and documentation skills - written and verbal Self-starter/ Self-motivated/ Team Player Strong Customer- and Service- orientation Excellent written and verbal communication skills Ability to manage and resolve conflicts effectively