Customer Service Representative
Job Location (Short): Ann Arbor, MI, USA, 48108 We are WACKER - Reliable. Determined. Ambitious. As one of the world's most research-intensive chemical companies, we've been making countless products that are an integral part of your everyday life possible for over 100 years. From vegan food to resource-efficient buildings to solar cells, we develop sustainable solutions that change the future. To strengthen our team in Ann Arbor, we are looking for you as a Customer Service Representative. The customer service representative (CSR) plays a critical role within the sales organization and collaborates extensively with Sales Managers, Supply Chain, Logistics, Credit, and various functions with the business. The primary purpose of the position is to ensure the highest level of customer satisfaction by managing customer inquiries, overseeing order management, and maintaining positive relationships with customers. Essential Functions for this Position: Assist Credit Department and Sales Managers with setting up new customer accounts in SalesForce and SAP Maintain and update customer master data Process and enter domestic and import (indent) orders Monitor open orders and collaborate with Supply Chain and Logistics on exception management regarding sales orders, materials and deliveries. Handle customer inquiries and requests efficiently. Track deliveries as needed. Provide proactive communication to customers regarding order status Maintain regular communication with Sales/Key Account Managers Coordinate consignment inventory reconciliation with Logistics and Sales Managers Participate in customer visits together with Sales Managers Exception management as required; Manage customer inventory (VMI) and review customer electronic portals Position Qualifications: Associates degree required; Bachelor's degree preferred Minimum of 4 years customer service experience required Up to 20% travel required Proficiency with SAP or similar ERP software Understanding of basic logistics processes Strong computer skills, including Microsoft Office Strong communication and documentation skills - written and verbal Self-starter/ Self-motivated/ Team Player Strong Customer- and Service- orientation Excellent written and verbal communication skills Ability to manage and resolve conflicts effectively What do we offer? WACKER strives to reward its employees in a fair and equitable manner. Our Total Rewards Package considers employee wellbeing and is comprised of compensation, benefits, work-life balance, performance & recognition, and career development. Compensation and Incentive plans Medical, Dental, and Vision Insurance effective day 1 Paid Time Off in addition to personal days and holidays Paid parental leave Wellbeing fund Flexible hybrid work arrangements 401(k) with company match Education Assistance Program Career development and advancement opportunities Support for Community Involvement We are looking forward to your online application. Reference Code: 30699 Wacker is an Equal Opportunity Employer. We actively promote the equality of opportunity for all who are qualified and bring the requisite experience, talent, skill and potential, without regard to age, disability, sex, race, religion or belief, marriage/civil partnership, pregnancy/maternity, sexual orientation, or any other protected characteristics. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.
Job Location (Short): Ann Arbor, MI, USA, 48108 We are WACKER - Reliable. Determined. Ambitious. As one of the world's most research-intensive chemical companies, we've been making countless products that are an integral part of your everyday life possible for over 100 years. From vegan food to resource-efficient buildings to solar cells, we develop sustainable solutions that change the future. To strengthen our team in Ann Arbor, we are looking for you as a Customer Service Representative. The customer service representative (CSR) plays a critical role within the sales organization and collaborates extensively with Sales Managers, Supply Chain, Logistics, Credit, and various functions with the business. The primary purpose of the position is to ensure the highest level of customer satisfaction by managing customer inquiries, overseeing order management, and maintaining positive relationships with customers. Essential Functions for this Position: Assist Credit Department and Sales Managers with setting up new customer accounts in SalesForce and SAP Maintain and update customer master data Process and enter domestic and import (indent) orders Monitor open orders and collaborate with Supply Chain and Logistics on exception management regarding sales orders, materials and deliveries. Handle customer inquiries and requests efficiently. Track deliveries as needed. Provide proactive communication to customers regarding order status Maintain regular communication with Sales/Key Account Managers Coordinate consignment inventory reconciliation with Logistics and Sales Managers Participate in customer visits together with Sales Managers Exception management as required; Manage customer inventory (VMI) and review customer electronic portals Position Qualifications: Associates degree required; Bachelor's degree preferred Minimum of 4 years customer service experience required Up to 20% travel required Proficiency with SAP or similar ERP software Understanding of basic logistics processes Strong computer skills, including Microsoft Office Strong communication and documentation skills - written and verbal Self-starter/ Self-motivated/ Team Player Strong Customer- and Service- orientation Excellent written and verbal communication skills Ability to manage and resolve conflicts effectively What do we offer? WACKER strives to reward its employees in a fair and equitable manner. Our Total Rewards Package considers employee wellbeing and is comprised of compensation, benefits, work-life balance, performance & recognition, and career development. Compensation and Incentive plans Medical, Dental, and Vision Insurance effective day 1 Paid Time Off in addition to personal days and holidays Paid parental leave Wellbeing fund Flexible hybrid work arrangements 401(k) with company match Education Assistance Program Career development and advancement opportunities Support for Community Involvement We are looking forward to your online application. Reference Code: 30699 Wacker is an Equal Opportunity Employer. We actively promote the equality of opportunity for all who are qualified and bring the requisite experience, talent, skill and potential, without regard to age, disability, sex, race, religion or belief, marriage/civil partnership, pregnancy/maternity, sexual orientation, or any other protected characteristics. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.