Customer Service Representative for Busy Multi-Dealership BDC
Hiley Cars of Huntsville, Fort Worth, Texas, United States, 76102
Customer Service Representative for Busy Multi-Dealership BDC
Location: Fort Worth, TX Pay Range: $15.00/hr – $16.00/hr Benefits
Medical and Dental Paid Time Off Competitive Pay and Bonus Structure Life Insurance Professional Development Holiday Pay 401(k) available at most locations Merit increase after 90 day probationary period, upon passing your evaluation Responsibilities
Answer customer calls and establish follow‑ups with service appointments. Respond quickly to internet, phone and live chat inquiries using email, scripts and templates. Provide customers with initial product information and direct them to the appropriate dealership resources. Follow up with missed appointments. Participate in team and process development sessions—keeping positive relationships with teammates, sales teams and dealership management. Utilize BDC tracking system daily. Qualifications
At least one previous role based in customer service experience. Excellent teammate with collaborative attitude and eagerness to improve. Prompt and courteous demeanor. Positive and hardworking personality. Strong computer skills, including Word, Excel and Outlook (and preferably dual‑screen experience). Able to work any days/hours the BDC is open. Automotive knowledge a plus. Seniority Level
Entry level Employment Type
Full‑time Job Function
Other Industries
Motor Vehicle Manufacturing We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Location: Fort Worth, TX Pay Range: $15.00/hr – $16.00/hr Benefits
Medical and Dental Paid Time Off Competitive Pay and Bonus Structure Life Insurance Professional Development Holiday Pay 401(k) available at most locations Merit increase after 90 day probationary period, upon passing your evaluation Responsibilities
Answer customer calls and establish follow‑ups with service appointments. Respond quickly to internet, phone and live chat inquiries using email, scripts and templates. Provide customers with initial product information and direct them to the appropriate dealership resources. Follow up with missed appointments. Participate in team and process development sessions—keeping positive relationships with teammates, sales teams and dealership management. Utilize BDC tracking system daily. Qualifications
At least one previous role based in customer service experience. Excellent teammate with collaborative attitude and eagerness to improve. Prompt and courteous demeanor. Positive and hardworking personality. Strong computer skills, including Word, Excel and Outlook (and preferably dual‑screen experience). Able to work any days/hours the BDC is open. Automotive knowledge a plus. Seniority Level
Entry level Employment Type
Full‑time Job Function
Other Industries
Motor Vehicle Manufacturing We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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