Bi-Lingual English/Spanish Customer Service Representative for Busy Multi-Dealer
Hiley Cars of Huntsville, Fort Worth, Texas, United States, 76102
Bi-Lingual English/Spanish Customer Service Representative for Busy Multi-Dealership BDC
Hiley Cars of Huntsville is a leader in the automotive industry, committed to hiring top talent to deliver exceptional customer experiences. Join our collaborative environment and grow your career with us.
Pay Range:
$16.00/hr – $17.00/hr
Benefits:
Medical and Dental
Paid Time Off
Competitive Pay and Bonus Structure
Life Insurance
Professional Development
Holiday Pay
401(k) available at most locations
Merit increase after 90‑day probationary period, upon passing evaluation
Responsibilities:
Answer customer calls and establish follow‑up with service appointments.
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
Provide customers with initial product information and direct them to the appropriate dealership resources.
Follow up with missed appointments.
Participate in team and process development sessions – maintaining positive relationships with teammates, sales teams and dealership management.
Utilize BDC tracking system daily.
Qualifications:
Bi‑lingual English/Spanish.
At least one previous role based in customer service experience.
Excellent teammate with collaborative attitude and eagerness to improve.
Prompt and courteous demeanor.
Positive and hardworking personality.
Strong computer skills, including Word, Excel and Outlook (preferably dual‑screen experience).
Able to work any days/hours the BDC is open.
Automotive knowledge is a plus.
Seniority level:
Entry level
Employment type:
Full‑time
Job function:
Business Development and Sales
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Pay Range:
$16.00/hr – $17.00/hr
Benefits:
Medical and Dental
Paid Time Off
Competitive Pay and Bonus Structure
Life Insurance
Professional Development
Holiday Pay
401(k) available at most locations
Merit increase after 90‑day probationary period, upon passing evaluation
Responsibilities:
Answer customer calls and establish follow‑up with service appointments.
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
Provide customers with initial product information and direct them to the appropriate dealership resources.
Follow up with missed appointments.
Participate in team and process development sessions – maintaining positive relationships with teammates, sales teams and dealership management.
Utilize BDC tracking system daily.
Qualifications:
Bi‑lingual English/Spanish.
At least one previous role based in customer service experience.
Excellent teammate with collaborative attitude and eagerness to improve.
Prompt and courteous demeanor.
Positive and hardworking personality.
Strong computer skills, including Word, Excel and Outlook (preferably dual‑screen experience).
Able to work any days/hours the BDC is open.
Automotive knowledge is a plus.
Seniority level:
Entry level
Employment type:
Full‑time
Job function:
Business Development and Sales
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr