Customer Service Representative
Springfield Plastics, inc, Auburn, Illinois, United States, 62615
Job Overview
As a Customer Service Representative at Springfield Plastics, Inc., you will act as a liaison, provide product/service information, take order placements and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best candidate for the Customer Service Representative position is genuinely excited to help, is patient, empathetic, and passionately communicative.
Responsibilities
Communicate through email, phone and in person Answer phones and route calls on a multi‑line phone system Ensure excellent service standards Respond efficiently to inquiries Maintain high customer satisfaction Take and monitor orders in a timely fashion Track orders, inventory and shipping Utilize software to process orders and shipping paperwork Other duties as assigned
Requirements
High school diploma or GED Highly proficient in Microsoft Excel and Microsoft Outlook Experience in Microsoft Dynamics or other CRM system preferred Highly proficient in Data Entry 10‑Key experience preferred Phone etiquette Detail oriented Multi‑task and prioritize in a fast‑paced environment Motivation to learn new things Communication skills Reliable
Compensation
$18-$25 p/h
Location
Springfield, IL
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Plastics Manufacturing
#J-18808-Ljbffr
As a Customer Service Representative at Springfield Plastics, Inc., you will act as a liaison, provide product/service information, take order placements and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best candidate for the Customer Service Representative position is genuinely excited to help, is patient, empathetic, and passionately communicative.
Responsibilities
Communicate through email, phone and in person Answer phones and route calls on a multi‑line phone system Ensure excellent service standards Respond efficiently to inquiries Maintain high customer satisfaction Take and monitor orders in a timely fashion Track orders, inventory and shipping Utilize software to process orders and shipping paperwork Other duties as assigned
Requirements
High school diploma or GED Highly proficient in Microsoft Excel and Microsoft Outlook Experience in Microsoft Dynamics or other CRM system preferred Highly proficient in Data Entry 10‑Key experience preferred Phone etiquette Detail oriented Multi‑task and prioritize in a fast‑paced environment Motivation to learn new things Communication skills Reliable
Compensation
$18-$25 p/h
Location
Springfield, IL
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Plastics Manufacturing
#J-18808-Ljbffr