Customer Service Representative (Spanish Support)
One, Folsom, California, United States, 95630
Customer Service Representative (Spanish Support)
Advantages of Joining Employer:
Join the fastest growing digital payments platform in the insurance industry and gain valuable experience in customer service and technical support. As a Customer Service Representative, you will have the opportunity to work with a talented, ambitious, and innovative team of professionals who work collectively to disrupt, pioneer, and add value to solve challenges for our customers and their insureds.
Job Responsibilities:
- Handle customer questions and escalations in a friendly and professional manner - Provide basic troubleshooting and setup assistance to customers - Respond promptly to customer inquiries through various channels - Resolve customer complaints and de-escalate situations - Keep records of customer interactions, transactions, comments, and complaints - Provide feedback on the efficiency of the customer service process - Ensure customer satisfaction and provide professional support
Skills and Abilities:
- Fluent in both English and Spanish - Strong interpersonal skills and ability to adapt in a complex and changing environment - Excellent verbal and written communication skills - Thrive in a fast-paced environment - Maintain a high level of professionalism - Must be team-oriented with the ability to work independently - Detail-oriented and able to follow instructions accurately - Fast learner, enthusiastic, and adaptable
Education and Experience:
- Associate degree OR 2+ years relevant experience preferred - Proven remote work experience preferred - Insurance experience is preferred - Experience with MS Office, Google Suite, CRM applications - Call Center or Customer Service experience a plus - Bilingual a plus
Desired Traits:
- Growth Mindset - Problem Solver - Self-starter - Demonstrates Ethical Behavior - Strong Drive - Team Player - Supportive & Adaptable to Change - Exudes a commitment to Personal & Professional Development
Additional Information:
Employer is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in. About the company
The Digital Payments Platform Built for Insurance. One Inc offers a single platform to handle insurance digital payments processing for premiums and claims payments, that is designed to integrate with modern and legacy core systems. Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.
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Advantages of Joining Employer:
Join the fastest growing digital payments platform in the insurance industry and gain valuable experience in customer service and technical support. As a Customer Service Representative, you will have the opportunity to work with a talented, ambitious, and innovative team of professionals who work collectively to disrupt, pioneer, and add value to solve challenges for our customers and their insureds.
Job Responsibilities:
- Handle customer questions and escalations in a friendly and professional manner - Provide basic troubleshooting and setup assistance to customers - Respond promptly to customer inquiries through various channels - Resolve customer complaints and de-escalate situations - Keep records of customer interactions, transactions, comments, and complaints - Provide feedback on the efficiency of the customer service process - Ensure customer satisfaction and provide professional support
Skills and Abilities:
- Fluent in both English and Spanish - Strong interpersonal skills and ability to adapt in a complex and changing environment - Excellent verbal and written communication skills - Thrive in a fast-paced environment - Maintain a high level of professionalism - Must be team-oriented with the ability to work independently - Detail-oriented and able to follow instructions accurately - Fast learner, enthusiastic, and adaptable
Education and Experience:
- Associate degree OR 2+ years relevant experience preferred - Proven remote work experience preferred - Insurance experience is preferred - Experience with MS Office, Google Suite, CRM applications - Call Center or Customer Service experience a plus - Bilingual a plus
Desired Traits:
- Growth Mindset - Problem Solver - Self-starter - Demonstrates Ethical Behavior - Strong Drive - Team Player - Supportive & Adaptable to Change - Exudes a commitment to Personal & Professional Development
Additional Information:
Employer is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in. About the company
The Digital Payments Platform Built for Insurance. One Inc offers a single platform to handle insurance digital payments processing for premiums and claims payments, that is designed to integrate with modern and legacy core systems. Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.
#J-18808-Ljbffr