Overview:
Join employer, the fastest-growing digital payments platform in the insurance industry, and be part of a talented, ambitious, and innovative team of professionals. As a Customer Service Representative, you will handle customer inquiries, escalations, and provide technical support. You will also assist insureds, individuals, service providers, and adjusters with claim payments processed by One Inc. If you are a people-person who is detail-oriented, possesses strong problem-solving skills, and is committed to personal and professional development, apply now!
Key Responsibilities:
- Respond promptly to customer inquiries through various channels (i.e., phone, email, chat, etc.). - Maintain a positive, empathetic, and professional attitude toward customers at all times. - Resolve customer complaints and de-escalate situations or escalate to team lead or Manager and/or other internal resources necessary. - Keep records of customer interactions, transactions, comments, and complaints. - Provide feedback on the efficiency of the customer service process.
Skills & Abilities:
- Strong interpersonal skills and the ability to adapt in a complex and changing environment. - Excellent verbal and written communication skills. - Thrive in a face-paced environment. - Maintain a high level of professionalism. - Must be team-oriented with the ability to work independently.
Education & Experience:
- Associate degree OR 2+ years relevant experience preferred. - Proven remote work experience preferred. - Insurance experience is preferred. - Experience with MS Office, Google Suite, CRM applications. - Call Center or Customer Service experience a plus. - Bi-lingual a plus.
Desired Traits:
- Growth Mindset. - Problem Solver. - Self-starter. - Demonstrates Ethical Behavior. - Strong Drive. - Team Player. - Supportive & Adaptable to Change. - Exudes a commitment to Personal & Professional Development.
Additional Information:
employer is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in. About the company
The Digital Payments Platform Built for Insurance. One Inc offers a single platform to handle insurance digital payments processing for premiums and claims payments, that is designed to integrate with modern and legacy core systems. Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.
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Key Responsibilities:
- Respond promptly to customer inquiries through various channels (i.e., phone, email, chat, etc.). - Maintain a positive, empathetic, and professional attitude toward customers at all times. - Resolve customer complaints and de-escalate situations or escalate to team lead or Manager and/or other internal resources necessary. - Keep records of customer interactions, transactions, comments, and complaints. - Provide feedback on the efficiency of the customer service process.
Skills & Abilities:
- Strong interpersonal skills and the ability to adapt in a complex and changing environment. - Excellent verbal and written communication skills. - Thrive in a face-paced environment. - Maintain a high level of professionalism. - Must be team-oriented with the ability to work independently.
Education & Experience:
- Associate degree OR 2+ years relevant experience preferred. - Proven remote work experience preferred. - Insurance experience is preferred. - Experience with MS Office, Google Suite, CRM applications. - Call Center or Customer Service experience a plus. - Bi-lingual a plus.
Desired Traits:
- Growth Mindset. - Problem Solver. - Self-starter. - Demonstrates Ethical Behavior. - Strong Drive. - Team Player. - Supportive & Adaptable to Change. - Exudes a commitment to Personal & Professional Development.
Additional Information:
employer is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in. About the company
The Digital Payments Platform Built for Insurance. One Inc offers a single platform to handle insurance digital payments processing for premiums and claims payments, that is designed to integrate with modern and legacy core systems. Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.
#J-18808-Ljbffr