Licensed Customer Service Representative
American Family Insurance, Altoona, Iowa, United States, 50009
Licensed Customer Service Representative
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Office Manager & Licensed Agent at American Family Insurance | Business Marketing Graduate Company Description
For more than 90 years, American Family Insurance has built its reputation on sound principles of integrity and exceptional service. We strive to provide industry-leading service, exceptional claims experience, and products that build long‑term relationships. Our culture of fairness, helpfulness, and convenience ensures our customers are treated like family. We conduct our business with the highest ethical standards and have built trust‑based relationships with our clients through integrity.
As a
third‑generation agency , we take pride in being a
family‑run, warm, and welcoming office
where both our customers and our team members feel supported. We believe in building lasting relationships not only with our clients, but also within our team.
Role Description
This is a full‑time on‑site role for a Licensed Customer Service Representative located in Altoona, IA. The Licensed Customer Service Representative will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring customer satisfaction and experience. Day‑to‑day tasks include handling customer calls, processing policy changes, addressing billing inquiries, and providing information about products and services. The role also involves maintaining accurate records and supporting the sales team.
Qualifications
Customer Service Representatives, Customer Service, and Customer Support skills
Sales skills and prior sales experience strongly preferred
Excellent communication and interpersonal skills
Ability to handle multiple tasks efficiently and work well in a team
Strong problem‑solving and decision‑making abilities
Proficiency with relevant computer systems and software
Property & Casualty insurance license required
High school diploma or equivalent; associate or bachelor’s degree preferred
Experience in the insurance industry
Seniority level
Entry level
Employment type
Full‑time
Industries
Insurance
Referrals increase your chances of interviewing at American Family Insurance by 2x
Get notified about new Licensed Customer Service Representative jobs in
Altoona, IA .
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Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from American Family Insurance
Office Manager & Licensed Agent at American Family Insurance | Business Marketing Graduate Company Description
For more than 90 years, American Family Insurance has built its reputation on sound principles of integrity and exceptional service. We strive to provide industry-leading service, exceptional claims experience, and products that build long‑term relationships. Our culture of fairness, helpfulness, and convenience ensures our customers are treated like family. We conduct our business with the highest ethical standards and have built trust‑based relationships with our clients through integrity.
As a
third‑generation agency , we take pride in being a
family‑run, warm, and welcoming office
where both our customers and our team members feel supported. We believe in building lasting relationships not only with our clients, but also within our team.
Role Description
This is a full‑time on‑site role for a Licensed Customer Service Representative located in Altoona, IA. The Licensed Customer Service Representative will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring customer satisfaction and experience. Day‑to‑day tasks include handling customer calls, processing policy changes, addressing billing inquiries, and providing information about products and services. The role also involves maintaining accurate records and supporting the sales team.
Qualifications
Customer Service Representatives, Customer Service, and Customer Support skills
Sales skills and prior sales experience strongly preferred
Excellent communication and interpersonal skills
Ability to handle multiple tasks efficiently and work well in a team
Strong problem‑solving and decision‑making abilities
Proficiency with relevant computer systems and software
Property & Casualty insurance license required
High school diploma or equivalent; associate or bachelor’s degree preferred
Experience in the insurance industry
Seniority level
Entry level
Employment type
Full‑time
Industries
Insurance
Referrals increase your chances of interviewing at American Family Insurance by 2x
Get notified about new Licensed Customer Service Representative jobs in
Altoona, IA .
#J-18808-Ljbffr