Customer Service Representative

The Customer Service Representative (CSR) is responsible for providing world-class order-to-invoice customer satisfaction, to include order entry and confirmation, communication of shipment details, and invoice issue resolution. This newly created opportunity is open due to increased market demand and growth of ConMet’s Plastics business unit and will be based at our Canton, NC location. Essential Duties and Responsibilities: Enters orders and updates into our SAP system, which includes auditing orders received for availability and informing customer of shipping date, anticipated delays, and any additional information needed by customer. Reviews electronic customer orders and change requests through EDI, web-based portals, spreadsheets, and performs updates in SAP system. Assists Accounts Receivable department regarding invoice discrepancies. Performs as the conduit for customer complaints in regards to shipments and products. Determines delivery implications and resolves problems or concerns meeting customer demand. When needed, be able to negotiate with the customer regarding the responsibility of premium freight. Evaluates critical orders and inventory shortages and assigns priorities. Communicates needs to production, scheduling, and shipping. Qualifications Required: Associates degree or certificate Minimum two (2) + years of customer service experience Very strong written and verbal communication skills Excellent Excel skills Excellent troubleshooting skills (Orders, change orders, customer issues, etc.) Preferred: Manufacturing-related CSR experience Class 8/automotive and/or Plastics product experience SAP (or another ERP system such as Oracle or JD Edwards) experience Bilingual and able to read, write and speak Spanish proficiently Who Is ConMet? ConMet is a leading global manufacturer of wheel hub assemblies, interior and exterior plastics, and aluminum casting components for the commercial vehicle industry. With innovative products, such as PreSet Plus SmartHub, and PreSet Plus Electric Hub, ConMet is the undisputed leader in the development of lightweight, high performance products for the heavy-duty truck and trailer industry. ConMet is headquartered in Vancouver, Washington, U.S.A., with 14 additional locations throughout North America and China. While ConMet is an ISO 9001, ISO 9002 and TS 16949 Certified Manufacturer, they are also recognized as a quality supplier, having earned more than thirty awards and recognitions for excellence. For more information about our company, visit our web site at

www.conmet.com . ConMet is a subsidiary of Chicago-based Amsted Industries ( www.amsted.com ), one of the world’s largest transportation component manufacturers, and one of America's largest 100% employee-owned (ESOP) companies. Compensation & Benefits Excellent base salary Comprehensive employee benefits package, including medical/dental/vision coverage, life and disability protection Innovative vacation plan Participation (100% company paid) in the ConMet/Amsted Employee Stock Ownership Program (ESOP) Company 401k program Wellness reimbursement (up to $50 per month) ConMet is an Equal Opportunity Employer. Qualifications Education

Preferred Associates Behaviors

Preferred Team Player

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Works well as a member of a group Detail Oriented

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Capable of carrying out a given task with all details necessary to get the task done well Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the

Know Your Rights

notice from the Department of Labor.

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