Customer Service Representative

At-a-Glance: Are you ready to build your career by joining an international automotive company? If so, our client is hiring a Customer Service Representative. Position Type: Contract On-Site Required: Automotive titling experience a plus. Knowledgeable, professional communication to customers on every interaction. Consistently provide high levels of customer satisfaction in an effort to provide value and retain brand loyalty. Responsibilities: The primary functions include but are not limited to: Identify and resolve customer service inquiries in a timely manner for consumer or commercial customers. Reaching out for servicing support through the channels of phone, email, and fax. Updating customers’ account with address/phone updates, notation of reason for calls/support provided. Providing direction to customers regarding account issues. Explaining payment methods. Resolving customer concerns/requests. Act as a liaison between the customer and various corporate departments. Initiating, explaining and executing various corporate processes. Address non-phone interactions with customer accounts included, but not limited to email and fax requests related to document fulfillment needs. Handle escalated customer inquiries (examples: titles, billing, tax, etc.). Provide support to internal and external customers via phone (inbound or outbound calls) or email to resolve title exceptions. These exceptions include, but are not limited to: state to state transfers, name changes, lease to loan conversions, and title deficiency research. Get in Touch: If you think you'd be a good match, submit your resume and reach out to Abhinav at 201-478-6828 to learn more.

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