Hired by Matrix, Inc
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Base pay range
$20.71/hr - $22.22/hr At-a-Glance:
Are you ready to build your career by joining an international automotive company? If so, our client is hiring a Senior Collections Specialist!
Position Type:
Contract Hybrid - 1 day work from home
Responsibilities:
Provide superior customer phone support and to serve as a liaison between our customers and the Insurance Companies, Office of the General Counsel (OGC), Attorney network, and vendors.
Duties include:
Review, processes and follow up on Total Loss Insurance claims with the customer and various Insurance companies in the following ways: Handle inbound and outbound calls from customers and insurance companies to resolve an insurance claim. Review evaluation reports sent from the insurance company to ensure the settlement amount aligns with the MSRP. Work with the customer and their Insurance Company to obtain the payoff of the vehicle. Negotiate the amount paid out by the Insurance Company if necessary. Review and explain to the customer the balances not paid out by their Insurance Company or GAP provider. Process customer, attorney and trustee requests as they relate to bankruptcy by: Handling phone calls pertaining to new bankruptcy filings, processing voluntary payments by the customer or trustee, and resolving any issues with the account. Responding to emails, processing internal system tasks, reviewing cases from the attorney network or vendor, and completing requests from internal departments. Properly code accounts with the appropriate bankruptcy status in a timely manner. Manage a queue of assigned accounts. Review and process accounts that are Impound/Seized to ensure our collateral is secured and protected. Work with customers who are active military to check and verify eligibility; provide instructions on how to return their vehicle if necessary, and properly code the account. Work with the family members and/or estate to verify and process options relating to a deceased customer’s account. Maintain corporate standards and compliance requirements.
Required:
Must possess the ability to work both independently and within a team environment. Demonstrate a high attention to detail. H.S. diploma or GED required. Bachelor’s Degree is preferred with 1-2 years’ experience in Customer Service and/or Collections environment. Previous Insurance claim and/or Bankruptcy experience is a plus.
Get in Touch:
We want to hear from you! If you think you'd be a good match, submit your resume and reach out to Dimple at 201 336-0653 to learn more.
#HbM6349
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Contract Job function
Job function Accounting/Auditing and Finance Industries Financial Services and Accounting Referrals increase your chances of interviewing at Hired by Matrix, Inc by 2x Get notified about new Senior Collections Specialist jobs in
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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$20.71/hr - $22.22/hr At-a-Glance:
Are you ready to build your career by joining an international automotive company? If so, our client is hiring a Senior Collections Specialist!
Position Type:
Contract Hybrid - 1 day work from home
Responsibilities:
Provide superior customer phone support and to serve as a liaison between our customers and the Insurance Companies, Office of the General Counsel (OGC), Attorney network, and vendors.
Duties include:
Review, processes and follow up on Total Loss Insurance claims with the customer and various Insurance companies in the following ways: Handle inbound and outbound calls from customers and insurance companies to resolve an insurance claim. Review evaluation reports sent from the insurance company to ensure the settlement amount aligns with the MSRP. Work with the customer and their Insurance Company to obtain the payoff of the vehicle. Negotiate the amount paid out by the Insurance Company if necessary. Review and explain to the customer the balances not paid out by their Insurance Company or GAP provider. Process customer, attorney and trustee requests as they relate to bankruptcy by: Handling phone calls pertaining to new bankruptcy filings, processing voluntary payments by the customer or trustee, and resolving any issues with the account. Responding to emails, processing internal system tasks, reviewing cases from the attorney network or vendor, and completing requests from internal departments. Properly code accounts with the appropriate bankruptcy status in a timely manner. Manage a queue of assigned accounts. Review and process accounts that are Impound/Seized to ensure our collateral is secured and protected. Work with customers who are active military to check and verify eligibility; provide instructions on how to return their vehicle if necessary, and properly code the account. Work with the family members and/or estate to verify and process options relating to a deceased customer’s account. Maintain corporate standards and compliance requirements.
Required:
Must possess the ability to work both independently and within a team environment. Demonstrate a high attention to detail. H.S. diploma or GED required. Bachelor’s Degree is preferred with 1-2 years’ experience in Customer Service and/or Collections environment. Previous Insurance claim and/or Bankruptcy experience is a plus.
Get in Touch:
We want to hear from you! If you think you'd be a good match, submit your resume and reach out to Dimple at 201 336-0653 to learn more.
#HbM6349
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Contract Job function
Job function Accounting/Auditing and Finance Industries Financial Services and Accounting Referrals increase your chances of interviewing at Hired by Matrix, Inc by 2x Get notified about new Senior Collections Specialist jobs in
Fort Worth, TX . Home Mortgage Collection Recovery Specialist
Manufacturing Customer Service Coordinator
Dallas-Fort Worth Metroplex $17.00-$19.00 1 day ago Patient Service/Front Desk Coordinator Part Time
Technical Manufacturing Customer Service
Dallas-Fort Worth Metroplex $60,000.00-$65,000.00 2 days ago Insurance Customer Service Representative
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr