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This range is provided by Russell Tobin. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $21.00/hr - $23.00/hr
Job Title: Customer Service Representative
Employment Type: Contract
Location: Onsite - Maplewood, MN 55144p>
Schedule: 7am - 6pm
Pay rate: $21-$23/hr
Responsibilities
Serve as the primary liaison for customer inquiries, order management, and issue resolution.
Process orders from entry through delivery, ensuring accuracy and timely follow-up.
Provide updates on pricing, product information, inventory, shipping, and order status.
Manage worklists, including raising internal tickets for order, product, or billing concerns.
Communicate professionally via phone and written correspondence with internal teams and customers.
Investigate and resolve non-routine or complex customer complaints using systematic problem-solving.
Identify service gaps, analyze patterns, and contribute to process improvements.
Support team operations through meeting participation, cross-functional collaboration, and occasional training of new staff.
Requirements
Strong independent problem-solving ability and proactive communication skills.
Ability to analyze information from multiple sources and manage a high-volume workload.
Quick learner with strong organizational skills and attention to detail.
Excellent written/verbal communication, judgment, and ability to manage multiple priorities under deadlines.
Preferred: SAP experience and prior customer service or cross-functional project experience.
Benefits Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
Seniority level
Entry level
Employment type
Contract
Job function
Customer Service
Industries
Manufacturing and Retail
#J-18808-Ljbffr
This range is provided by Russell Tobin. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $21.00/hr - $23.00/hr
Job Title: Customer Service Representative
Employment Type: Contract
Location: Onsite - Maplewood, MN 55144p>
Schedule: 7am - 6pm
Pay rate: $21-$23/hr
Responsibilities
Serve as the primary liaison for customer inquiries, order management, and issue resolution.
Process orders from entry through delivery, ensuring accuracy and timely follow-up.
Provide updates on pricing, product information, inventory, shipping, and order status.
Manage worklists, including raising internal tickets for order, product, or billing concerns.
Communicate professionally via phone and written correspondence with internal teams and customers.
Investigate and resolve non-routine or complex customer complaints using systematic problem-solving.
Identify service gaps, analyze patterns, and contribute to process improvements.
Support team operations through meeting participation, cross-functional collaboration, and occasional training of new staff.
Requirements
Strong independent problem-solving ability and proactive communication skills.
Ability to analyze information from multiple sources and manage a high-volume workload.
Quick learner with strong organizational skills and attention to detail.
Excellent written/verbal communication, judgment, and ability to manage multiple priorities under deadlines.
Preferred: SAP experience and prior customer service or cross-functional project experience.
Benefits Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
Seniority level
Entry level
Employment type
Contract
Job function
Customer Service
Industries
Manufacturing and Retail
#J-18808-Ljbffr