Customer service representative
savvy chic pawz, Los Angeles, California, United States, 90079
About the job customer service representative
Savvy Chic Pawz is a leading pet fashion brand that specializes in stylish and functional accessories for pets. We are passionate about providing top-quality products and exceptional customer service to pet owners all over the world.
Job Summary We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This is a full-time, permanent position that requires excellent communication skills and a strong commitment to providing exceptional service to our customers.
Key Responsibilities
Respond to customer inquiries and concerns via phone, email, and social media in a timely and professional manner
Provide product information, recommendations, and assistance with order placement and tracking
Resolve customer complaints and issues effectively and efficiently
Collaborate with other departments to ensure customer satisfaction and timely resolution of any problems
Maintain accurate and organized customer records and order information
Continuously seek ways to improve the customer experience and provide feedback to management
Stay up-to-date on product knowledge and company policies to effectively assist customers
Qualifications
High school diploma or equivalent
1-2 years of customer service experience, preferably in a retail or e-commerce setting
Excellent communication skills, both written and verbal
Strong problem-solving and conflict resolution skills
Ability to multitask and prioritize tasks in a fast-paced environment
Proficient in Microsoft Office and experience with customer service software is a plus
Passion for pets and knowledge of pet products is a plus
Benefits
Competitive salary
Health, dental, and vision insurance
Paid time off and holidays
Employee discount on products
Opportunities for growth and advancement within the company
If you are a friendly, customer-oriented individual who loves pets and has a passion for providing exceptional service, we would love to hear from you! Apply now to join our team at Savvy Chic Pawz as a Customer Service Representative.
#J-18808-Ljbffr
Job Summary We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This is a full-time, permanent position that requires excellent communication skills and a strong commitment to providing exceptional service to our customers.
Key Responsibilities
Respond to customer inquiries and concerns via phone, email, and social media in a timely and professional manner
Provide product information, recommendations, and assistance with order placement and tracking
Resolve customer complaints and issues effectively and efficiently
Collaborate with other departments to ensure customer satisfaction and timely resolution of any problems
Maintain accurate and organized customer records and order information
Continuously seek ways to improve the customer experience and provide feedback to management
Stay up-to-date on product knowledge and company policies to effectively assist customers
Qualifications
High school diploma or equivalent
1-2 years of customer service experience, preferably in a retail or e-commerce setting
Excellent communication skills, both written and verbal
Strong problem-solving and conflict resolution skills
Ability to multitask and prioritize tasks in a fast-paced environment
Proficient in Microsoft Office and experience with customer service software is a plus
Passion for pets and knowledge of pet products is a plus
Benefits
Competitive salary
Health, dental, and vision insurance
Paid time off and holidays
Employee discount on products
Opportunities for growth and advancement within the company
If you are a friendly, customer-oriented individual who loves pets and has a passion for providing exceptional service, we would love to hear from you! Apply now to join our team at Savvy Chic Pawz as a Customer Service Representative.
#J-18808-Ljbffr