Call Center Representative
Seeking a customer-focused Call Center Representative to handle high-volume inbound/outbound calls, resolve customer inquiries, document interactions, and meet quality/metrics in a fast-paced environment. Key Responsibilities: Answer 60-100+ calls per day; verify identity and resolve issues/escalations. Document calls, case notes, and resolutions accurately. Process payments, updates, and service requests. Meet KPIs (AHT, QA, adherence, first-call resolution). Requirements: 1+ year in a call center or high-volume customer support. Strong typing (35+ WPM), data entry accuracy, and call handling etiquette. Reliable attendance; ability to work scheduled shifts. Preferred Software/Tools Experience: CRM & Ticketing: Salesforce Service Cloud or Zendesk Telephony/ACD: Five9, RingCentral, NICE/inContact, Avaya Productivity: Microsoft Teams, Outlook, Excel/Word Knowledgebase: Confluence, SharePoint TalentMatch Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.
Seeking a customer-focused Call Center Representative to handle high-volume inbound/outbound calls, resolve customer inquiries, document interactions, and meet quality/metrics in a fast-paced environment. Key Responsibilities: Answer 60-100+ calls per day; verify identity and resolve issues/escalations. Document calls, case notes, and resolutions accurately. Process payments, updates, and service requests. Meet KPIs (AHT, QA, adherence, first-call resolution). Requirements: 1+ year in a call center or high-volume customer support. Strong typing (35+ WPM), data entry accuracy, and call handling etiquette. Reliable attendance; ability to work scheduled shifts. Preferred Software/Tools Experience: CRM & Ticketing: Salesforce Service Cloud or Zendesk Telephony/ACD: Five9, RingCentral, NICE/inContact, Avaya Productivity: Microsoft Teams, Outlook, Excel/Word Knowledgebase: Confluence, SharePoint TalentMatch Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.