Customer Service Representative
We are looking for a dedicated Customer Service Representative to join our team in New Holland, Pennsylvania. In this role, you will play a pivotal part in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining detailed records. This is a long-term contract position offering an opportunity to contribute to a dynamic and supportive work environment. Responsibilities: Address customer inquiries and determine whether the issue falls within the scope of the customer service team. Resolve customer concerns related to underwriting, claims, accounting, and marketing within your delegated authority. Escalate issues outside of your authority to the appropriate department for resolution. Keep accurate records of all customer service interactions and inquiries. Identify trends in customer issues and report them to support root cause analysis and improvements. Greet visitors at the front desk and monitor building access when applicable. Assist with administrative tasks like folding and assembling renewal mailings when needed. Communicate effectively with customers through various channels, including phone, email, and in-person interactions. Perform additional duties as assigned by your supervisor to support team objectives. Requirements: Previous experience in customer service, preferably in a call center environment. Proficiency in answering inbound and outbound calls with professionalism. Strong skills in data entry, email correspondence, and order processing. Familiarity with scheduling appointments and managing calendars efficiently. Competence in using Microsoft Excel and Word for daily tasks. Ability to handle customer inquiries with empathy and resolve issues effectively. Excellent verbal and written communication abilities. Strong organizational skills and attention to detail in maintaining accurate records.
We are looking for a dedicated Customer Service Representative to join our team in New Holland, Pennsylvania. In this role, you will play a pivotal part in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining detailed records. This is a long-term contract position offering an opportunity to contribute to a dynamic and supportive work environment. Responsibilities: Address customer inquiries and determine whether the issue falls within the scope of the customer service team. Resolve customer concerns related to underwriting, claims, accounting, and marketing within your delegated authority. Escalate issues outside of your authority to the appropriate department for resolution. Keep accurate records of all customer service interactions and inquiries. Identify trends in customer issues and report them to support root cause analysis and improvements. Greet visitors at the front desk and monitor building access when applicable. Assist with administrative tasks like folding and assembling renewal mailings when needed. Communicate effectively with customers through various channels, including phone, email, and in-person interactions. Perform additional duties as assigned by your supervisor to support team objectives. Requirements: Previous experience in customer service, preferably in a call center environment. Proficiency in answering inbound and outbound calls with professionalism. Strong skills in data entry, email correspondence, and order processing. Familiarity with scheduling appointments and managing calendars efficiently. Competence in using Microsoft Excel and Word for daily tasks. Ability to handle customer inquiries with empathy and resolve issues effectively. Excellent verbal and written communication abilities. Strong organizational skills and attention to detail in maintaining accurate records.