Customer Service Representative
We are looking for a dedicated customer service representative to join our team in Reading, Pennsylvania. In this contract to permanent role, you will play a vital part in ensuring client satisfaction by managing accounts, addressing inquiries, and resolving issues effectively. This position requires excellent communication skills and attention to detail to maintain positive relationships and accurate records. Responsibilities: Manage client accounts by addressing inquiries, resolving issues, and ensuring their needs are met. Maintain detailed and accurate records of client interactions, transactions, and communications. Resolve customer complaints efficiently to ensure satisfaction and escalate complex issues when necessary. Assist clients with placing orders, tracking shipments, and handling returns or exchanges. Communicate professionally via email and phone to address customer inquiries and provide updates. Handle inbound and outbound calls to support customer needs and schedule appointments. Perform data entry tasks to ensure records are up-to-date and organized. Utilize Microsoft Word and Excel to prepare reports and maintain account information. Collaborate with other departments to resolve escalated issues and improve service. Ensure timely and accurate order entry to support seamless client experiences. Requirements: Proven experience in customer service or call center environments. Strong communication skills, both written and verbal, for email correspondence and phone interactions. Proficiency in Microsoft Excel and Word for managing records and preparing reports. Ability to handle inbound and outbound calls professionally and efficiently. Experience in data entry with a high level of accuracy. Capability to assist with order placement, shipment tracking, and returns. Familiarity with scheduling appointments and managing client calendars. Problem-solving skills to address and resolve customer concerns effectively. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
We are looking for a dedicated customer service representative to join our team in Reading, Pennsylvania. In this contract to permanent role, you will play a vital part in ensuring client satisfaction by managing accounts, addressing inquiries, and resolving issues effectively. This position requires excellent communication skills and attention to detail to maintain positive relationships and accurate records. Responsibilities: Manage client accounts by addressing inquiries, resolving issues, and ensuring their needs are met. Maintain detailed and accurate records of client interactions, transactions, and communications. Resolve customer complaints efficiently to ensure satisfaction and escalate complex issues when necessary. Assist clients with placing orders, tracking shipments, and handling returns or exchanges. Communicate professionally via email and phone to address customer inquiries and provide updates. Handle inbound and outbound calls to support customer needs and schedule appointments. Perform data entry tasks to ensure records are up-to-date and organized. Utilize Microsoft Word and Excel to prepare reports and maintain account information. Collaborate with other departments to resolve escalated issues and improve service. Ensure timely and accurate order entry to support seamless client experiences. Requirements: Proven experience in customer service or call center environments. Strong communication skills, both written and verbal, for email correspondence and phone interactions. Proficiency in Microsoft Excel and Word for managing records and preparing reports. Ability to handle inbound and outbound calls professionally and efficiently. Experience in data entry with a high level of accuracy. Capability to assist with order placement, shipment tracking, and returns. Familiarity with scheduling appointments and managing client calendars. Problem-solving skills to address and resolve customer concerns effectively. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.