Sales Support Associate II for - Gonzales, LA, US - location
Tapestry, Inc., Gonzales, Louisiana, us, 70707
Sales Support Associate Job Description
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers, we make beautiful, lasting pieces that help you be yourself. Coach is part of the Tapestry portfolio, a global house of brands committed to stretching what’s possible.
Responsibilities Cash Wrap :
Greeting the customer with a smile, eye contact, and offering your name
Interact genuinely and naturally with the customer
Read cues and determine customers’ needs
Conduct email/name capture where permitted by law
Maintain accuracy when operating POS
Maintain cash wrap organization and cleanliness
Suggest multiple add‑ons and sell gift cards
Maintain cash and POS media accurately and in compliance with Coach policy
Create lasting impression by genuinely thanking customer and providing a reason to return
Represent Coach brand appropriately
Stockroom / Warehouse :
Receive shipment and transfers
Notify Store Management when new product arrives
Scan cartons/transfers, verifying store information is correct
Communicate discrepancies to Store Management
Process shipment/transfers according to Coach standards and timeframes
Organize and clean stock room daily, including offsite/remote warehouse as applicable
Shift/organize product in the stockroom; react to sell‑through and create room for new product
Manage stock levels/product ownership in back‑of‑house and sales floor
Prepare and conduct regular cycle counts, as directed
Participate in store physical inventory counts, as scheduled
Maintain Company Loss Prevention standards
Sales Floor :
Regularly analyze sales floor to assess replenishment needs
Replenish sales floor/assigned zone
React to sell‑through and execute visual merchandising needs
Support sales floor activities, as directed
Effectively communicate information about price points, features/benefits, color and stock availability to multiple customers
Respond to customer requests confidently; partner with sales team or Store Management when needed
Maintain housekeeping standards
Competencies Required
Drive for Results : Can be counted on to exceed goals successfully, consistently one of the top performers, bottom‑line oriented, steadfastly pushes self and others for results.
Customer Focus : Dedicated to meeting the expectations of internal and external customers; uses customer information for improvements; establishes effective relationships and gains trust.
Creativity : Generates new and unique ideas, makes connections among unrelated notions, seen as original in brainstorming settings.
Interpersonal Savvy : Relates well to all kinds of people inside and outside the organization; builds rapport, uses diplomacy, diffuses high‑tension situations comfortably.
Learning on the Fly : Learns quickly when facing new problems; versatile learner, open to change, analyzes successes and failures for improvement, enjoys unfamiliar tasks.
Perseverance : Pursues tasks with energy and drive, seldom gives up in face of setbacks.
Dealing with Ambiguity : Effectively copes with change, shifts gears comfortably, can act without full picture, handles risk and uncertainty.
Experience and Qualifications Experience : 1-3 years of previous retail experience (cashier/stock experience, sales, etc.), preferably in a luxury retail service environment. Current knowledge of fashion trends and competition is preferred.
Education : High school diploma or equivalent; college degree preferred.
Technical : Knowledge of cash register systems, basic computer skills (including use of iPad/laptop, Mobile POS and Internet), use of walkie‑talkie, read price and product release sheets.
Physical : Ability to execute at a fast pace; communicate effectively with customers and team; maneuver the sales floor, shelves, and stock room (incl. climbing, bending, kneeling); frequently lift up to 25 pounds, and up to 50 pounds for product/cartons.
Schedule : Ability to meet Coach Scheduling & Availability expectations, work flexible schedule including nights, weekends, holidays, and high‑traffic sales days (e.g., day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day).
Note : This document is a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Equal Employment Opportunity Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on the applicant’s or employee’s qualifications relative to the position, made without regard to protected characteristics.
Americans with Disabilities Act (ADA) Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com.
Work Setup BASE PAY RANGE $15.00 to $17.75
*Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.
General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits: U.S Store Compensation & Benefits.
General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation.
Visit Coach at www.coach.com.
#J-18808-Ljbffr
Responsibilities Cash Wrap :
Greeting the customer with a smile, eye contact, and offering your name
Interact genuinely and naturally with the customer
Read cues and determine customers’ needs
Conduct email/name capture where permitted by law
Maintain accuracy when operating POS
Maintain cash wrap organization and cleanliness
Suggest multiple add‑ons and sell gift cards
Maintain cash and POS media accurately and in compliance with Coach policy
Create lasting impression by genuinely thanking customer and providing a reason to return
Represent Coach brand appropriately
Stockroom / Warehouse :
Receive shipment and transfers
Notify Store Management when new product arrives
Scan cartons/transfers, verifying store information is correct
Communicate discrepancies to Store Management
Process shipment/transfers according to Coach standards and timeframes
Organize and clean stock room daily, including offsite/remote warehouse as applicable
Shift/organize product in the stockroom; react to sell‑through and create room for new product
Manage stock levels/product ownership in back‑of‑house and sales floor
Prepare and conduct regular cycle counts, as directed
Participate in store physical inventory counts, as scheduled
Maintain Company Loss Prevention standards
Sales Floor :
Regularly analyze sales floor to assess replenishment needs
Replenish sales floor/assigned zone
React to sell‑through and execute visual merchandising needs
Support sales floor activities, as directed
Effectively communicate information about price points, features/benefits, color and stock availability to multiple customers
Respond to customer requests confidently; partner with sales team or Store Management when needed
Maintain housekeeping standards
Competencies Required
Drive for Results : Can be counted on to exceed goals successfully, consistently one of the top performers, bottom‑line oriented, steadfastly pushes self and others for results.
Customer Focus : Dedicated to meeting the expectations of internal and external customers; uses customer information for improvements; establishes effective relationships and gains trust.
Creativity : Generates new and unique ideas, makes connections among unrelated notions, seen as original in brainstorming settings.
Interpersonal Savvy : Relates well to all kinds of people inside and outside the organization; builds rapport, uses diplomacy, diffuses high‑tension situations comfortably.
Learning on the Fly : Learns quickly when facing new problems; versatile learner, open to change, analyzes successes and failures for improvement, enjoys unfamiliar tasks.
Perseverance : Pursues tasks with energy and drive, seldom gives up in face of setbacks.
Dealing with Ambiguity : Effectively copes with change, shifts gears comfortably, can act without full picture, handles risk and uncertainty.
Experience and Qualifications Experience : 1-3 years of previous retail experience (cashier/stock experience, sales, etc.), preferably in a luxury retail service environment. Current knowledge of fashion trends and competition is preferred.
Education : High school diploma or equivalent; college degree preferred.
Technical : Knowledge of cash register systems, basic computer skills (including use of iPad/laptop, Mobile POS and Internet), use of walkie‑talkie, read price and product release sheets.
Physical : Ability to execute at a fast pace; communicate effectively with customers and team; maneuver the sales floor, shelves, and stock room (incl. climbing, bending, kneeling); frequently lift up to 25 pounds, and up to 50 pounds for product/cartons.
Schedule : Ability to meet Coach Scheduling & Availability expectations, work flexible schedule including nights, weekends, holidays, and high‑traffic sales days (e.g., day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day).
Note : This document is a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Equal Employment Opportunity Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on the applicant’s or employee’s qualifications relative to the position, made without regard to protected characteristics.
Americans with Disabilities Act (ADA) Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com.
Work Setup BASE PAY RANGE $15.00 to $17.75
*Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.
General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits: U.S Store Compensation & Benefits.
General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation.
Visit Coach at www.coach.com.
#J-18808-Ljbffr