Overview
The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well‑maintained sales floor.
Responsibilities
CASH WRAP
– Greeting the customer with a smile and eye contact, offering your name; reading cues and determining customers’ needs; conducting email/name capture where permitted by law; maintaining accuracy when operating POS; keeping the cash wrap organized and clean; suggesting multiple add‑ons and selling gift cards; maintaining cash and POS media accurately and in compliance with Coach policy; creating a lasting impression by genuinely thanking the customer and providing a reason to return.
STOCKROOM / WAREHOUSE
– Receiving shipments and transfers; notifying Store Management when new product arrives; scanning cartons/ transfers and verifying store information; communicating all discrepancies to Store Management; organizing and cleaning the stockroom daily; equally applicable to off‑site or remote warehouses; shifting/organizing product in the stockroom; managing stock levels and product ownership in back‑of‑house and sales floor; preparing and conducting regular cycle counts as directed; participating in store physical inventory counts as scheduled.
SALES FLOOR
– Regularly analyzing sales floor to assess replenishment needs; replenishing sales floor/assigned zone; reacting to sell‑through and executing visual merchandising needs; supporting sales floor activities as directed; effectively communicating information pertaining to price points, features/benefits, color and stock availability to multiple customers; responding to customer requests confidently; partnering with sales team or Store Management when needed; keeping housekeeping standards up to date.
Additional Requirements
Experience
– 1–3 years of previous retail experience (cashier/stock experience, sales, etc.), preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.
Education
– High school diploma or equivalent; college degree preferred.
Technical
– Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilizing walkie talkie, understanding and reading price and product release sheets.
Physical
– Ability to execute at a fast pace; ability to communicate effectively with customers and team; ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required; frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
Schedule
– Ability to meet Coach Scheduling & Availability Expectations, including flexible schedule, nights, weekends, and holidays, especially high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).
EEO Statement Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. We pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.
#J-18808-Ljbffr
Responsibilities
CASH WRAP
– Greeting the customer with a smile and eye contact, offering your name; reading cues and determining customers’ needs; conducting email/name capture where permitted by law; maintaining accuracy when operating POS; keeping the cash wrap organized and clean; suggesting multiple add‑ons and selling gift cards; maintaining cash and POS media accurately and in compliance with Coach policy; creating a lasting impression by genuinely thanking the customer and providing a reason to return.
STOCKROOM / WAREHOUSE
– Receiving shipments and transfers; notifying Store Management when new product arrives; scanning cartons/ transfers and verifying store information; communicating all discrepancies to Store Management; organizing and cleaning the stockroom daily; equally applicable to off‑site or remote warehouses; shifting/organizing product in the stockroom; managing stock levels and product ownership in back‑of‑house and sales floor; preparing and conducting regular cycle counts as directed; participating in store physical inventory counts as scheduled.
SALES FLOOR
– Regularly analyzing sales floor to assess replenishment needs; replenishing sales floor/assigned zone; reacting to sell‑through and executing visual merchandising needs; supporting sales floor activities as directed; effectively communicating information pertaining to price points, features/benefits, color and stock availability to multiple customers; responding to customer requests confidently; partnering with sales team or Store Management when needed; keeping housekeeping standards up to date.
Additional Requirements
Experience
– 1–3 years of previous retail experience (cashier/stock experience, sales, etc.), preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.
Education
– High school diploma or equivalent; college degree preferred.
Technical
– Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilizing walkie talkie, understanding and reading price and product release sheets.
Physical
– Ability to execute at a fast pace; ability to communicate effectively with customers and team; ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required; frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
Schedule
– Ability to meet Coach Scheduling & Availability Expectations, including flexible schedule, nights, weekends, and holidays, especially high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).
EEO Statement Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. We pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.
#J-18808-Ljbffr