Sales Associate III for - Westlake, OH, US - location
Tapestry, Inc., Westlake, Ohio, United States, 44145
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Coach
Westlake, OH, US
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit
Our People
page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Sales Associate Job Description The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on‑going customer relationships through a personalized experience, and leaving a positive, lasting impression.
Responsibilities
Understand organizational objectives and make decisions that align with Company priorities.
Takes ownership of personal metrics, creates sales and clienteling strategies in partnership with management, and develops short‑ and long‑term strategies to achieve performance goals.
Owns personal survey results and creates plans to improve and overcome areas of opportunity.
Represents Coach as a brand ambassador and demonstrates Coach’s Selling and Service expectations at all times.
Understands changes in local market that impact performance and supports execution of local sales strategies.
Drives business through sales strategies, clienteling, sourcing new customers, and maintaining productive relationships.
Creates positive impressions with customers by bringing best self to work through attire aligned with Coach’s Guide to Style.
Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and strong knowledge of competition.
Provides in‑depth product knowledge, including features, benefits, current offerings, and overall product value.
Communicates current pricing and promotional strategy clearly and consistently.
Builds the sale by leveraging cross‑selling skills and encouraging beneficial product add‑ons.
Tailors approach to customers’ needs by reading cues and attending to unique shopping needs.
Works with multiple customers simultaneously, breaking away as appropriate, and follows up consistently to influence/close the sale.
Adapts personal selling techniques to contribute to overall store financial results.
Builds lasting and loyal relationships and leverages Coach’s tools and technology to support clienteling efforts.
Creates enthusiasm and positivity for a shared vision and mission, promotes and endorses a team‑selling environment, and fosters teamwork, trust, and collaboration.
Maintains a calm and professional demeanor at all times.
Remains solution‑oriented, adaptable, and flexible to changing business and store needs, welcomes feedback, and adapts behaviors as appropriate.
Operations
Ensures all daily tasks are completed without negatively impacting service or Coach standards.
Maintains store (sales floor and backroom), cash wrap, and visual merchandising consistently and in a timely manner.
Replenishes inventory on sales floor as needed and supports the Store Inventory Process by processing shipments, stocking shelves, and maintaining strong organizational standards.
Supports cash‑wrap when needed to process purchases, returns, and exchanges efficiently.
Commutes and processes customer transactions: purchase, return, exchange, found order, etc., while keeping functional areas organized and clean.
Adheres to all applicable retail policies and procedures including POS, operations, and asset‑protection procedures.
Competencies Required
Drive For Results : Can exceed goals, consistently top performer, bottom‑line oriented, and pushes self and others for results.
Customer Focus : Dedicated to meeting expectations, uses customer information for improvements, establishes trust and respect.
Creativity : Generates new and unique ideas, makes connections among unrelated notions, valued in brainstorming settings.
Interpersonal Savvy : Relates well with all people, builds rapport, uses diplomacy and tact, diffuses high‑tension situations.
Learning on the Fly : Learns quickly, versatile, open to change, analyzes successes and failures for improvement.
Perseverance : Pursues tasks with energy and determination, rarely gives up.
Dealing with Ambiguity : Copes with change, shifts gears comfortably, makes decisions without full picture, accepts risk and uncertainty.
Additional Requirements
Experience: 1–3 years of previous sales experience, preferably in a luxury retail service environment.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, internet), walkie‑talkie use, and ability to read price and product release sheets.
Physical: Ability to operate at a fast pace, maneuver across sales floor and stockroom, lift up to 25 pounds regularly and up to 50 pounds when necessary.
Schedule: Ability to meet Coach scheduling and availability expectations, including nights, weekends, holidays, and high‑traffic sales days.
Benefits and Compensation BASE PAY RANGE
$15.00
TO
$17.25
Hourly
Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees can enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations. Eligible employees will also receive discounts on certain products and incentive compensation.
Equal Opportunity Employment Tapestry, Inc., parent company of the Coach brand, is an equal‑opportunity and affirmative‑action employer. All employment decisions are made based on the applicant’s or employee’s qualifications and are without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.
Our Competencies for All Employees
Courage : Provides actionable feedback and faces people problems directly.
Creativity : Generates new and unique ideas.
Customer Focus : Dedicated to meeting internal and external customer expectations.
Dealing with Ambiguity : Copes with change and moves forward without full picture.
Drive for Results : Exceeds goals and pushes self and others for results.
Interpersonal Savvy : Builds constructive relationships and uses diplomacy.
Learning on the Fly : Learns quickly, experiments, and seeks improvement.
Our Competencies for All People Managers
Strategic Agility : Anticipates future trends, creates credible strategies, and paints clear possibilities.
Developing Direct Reports and Others : Provides challenging tasks, holds development discussions, and constructs compelling plans.
Building Effective Teams : Blends people into teams, fosters morale, shares wins, and defines success as a whole.
Americans with Disabilities Act (ADA) Tapestry, Inc. will provide reasonable accommodation for disabilities or religious beliefs. If you require accommodation during the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or employeerelations@tapestry.com.
Visit Coach at
www.coach.com .
#J-18808-Ljbffr
Coach
Westlake, OH, US
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit
Our People
page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Sales Associate Job Description The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on‑going customer relationships through a personalized experience, and leaving a positive, lasting impression.
Responsibilities
Understand organizational objectives and make decisions that align with Company priorities.
Takes ownership of personal metrics, creates sales and clienteling strategies in partnership with management, and develops short‑ and long‑term strategies to achieve performance goals.
Owns personal survey results and creates plans to improve and overcome areas of opportunity.
Represents Coach as a brand ambassador and demonstrates Coach’s Selling and Service expectations at all times.
Understands changes in local market that impact performance and supports execution of local sales strategies.
Drives business through sales strategies, clienteling, sourcing new customers, and maintaining productive relationships.
Creates positive impressions with customers by bringing best self to work through attire aligned with Coach’s Guide to Style.
Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and strong knowledge of competition.
Provides in‑depth product knowledge, including features, benefits, current offerings, and overall product value.
Communicates current pricing and promotional strategy clearly and consistently.
Builds the sale by leveraging cross‑selling skills and encouraging beneficial product add‑ons.
Tailors approach to customers’ needs by reading cues and attending to unique shopping needs.
Works with multiple customers simultaneously, breaking away as appropriate, and follows up consistently to influence/close the sale.
Adapts personal selling techniques to contribute to overall store financial results.
Builds lasting and loyal relationships and leverages Coach’s tools and technology to support clienteling efforts.
Creates enthusiasm and positivity for a shared vision and mission, promotes and endorses a team‑selling environment, and fosters teamwork, trust, and collaboration.
Maintains a calm and professional demeanor at all times.
Remains solution‑oriented, adaptable, and flexible to changing business and store needs, welcomes feedback, and adapts behaviors as appropriate.
Operations
Ensures all daily tasks are completed without negatively impacting service or Coach standards.
Maintains store (sales floor and backroom), cash wrap, and visual merchandising consistently and in a timely manner.
Replenishes inventory on sales floor as needed and supports the Store Inventory Process by processing shipments, stocking shelves, and maintaining strong organizational standards.
Supports cash‑wrap when needed to process purchases, returns, and exchanges efficiently.
Commutes and processes customer transactions: purchase, return, exchange, found order, etc., while keeping functional areas organized and clean.
Adheres to all applicable retail policies and procedures including POS, operations, and asset‑protection procedures.
Competencies Required
Drive For Results : Can exceed goals, consistently top performer, bottom‑line oriented, and pushes self and others for results.
Customer Focus : Dedicated to meeting expectations, uses customer information for improvements, establishes trust and respect.
Creativity : Generates new and unique ideas, makes connections among unrelated notions, valued in brainstorming settings.
Interpersonal Savvy : Relates well with all people, builds rapport, uses diplomacy and tact, diffuses high‑tension situations.
Learning on the Fly : Learns quickly, versatile, open to change, analyzes successes and failures for improvement.
Perseverance : Pursues tasks with energy and determination, rarely gives up.
Dealing with Ambiguity : Copes with change, shifts gears comfortably, makes decisions without full picture, accepts risk and uncertainty.
Additional Requirements
Experience: 1–3 years of previous sales experience, preferably in a luxury retail service environment.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, internet), walkie‑talkie use, and ability to read price and product release sheets.
Physical: Ability to operate at a fast pace, maneuver across sales floor and stockroom, lift up to 25 pounds regularly and up to 50 pounds when necessary.
Schedule: Ability to meet Coach scheduling and availability expectations, including nights, weekends, holidays, and high‑traffic sales days.
Benefits and Compensation BASE PAY RANGE
$15.00
TO
$17.25
Hourly
Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees can enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations. Eligible employees will also receive discounts on certain products and incentive compensation.
Equal Opportunity Employment Tapestry, Inc., parent company of the Coach brand, is an equal‑opportunity and affirmative‑action employer. All employment decisions are made based on the applicant’s or employee’s qualifications and are without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.
Our Competencies for All Employees
Courage : Provides actionable feedback and faces people problems directly.
Creativity : Generates new and unique ideas.
Customer Focus : Dedicated to meeting internal and external customer expectations.
Dealing with Ambiguity : Copes with change and moves forward without full picture.
Drive for Results : Exceeds goals and pushes self and others for results.
Interpersonal Savvy : Builds constructive relationships and uses diplomacy.
Learning on the Fly : Learns quickly, experiments, and seeks improvement.
Our Competencies for All People Managers
Strategic Agility : Anticipates future trends, creates credible strategies, and paints clear possibilities.
Developing Direct Reports and Others : Provides challenging tasks, holds development discussions, and constructs compelling plans.
Building Effective Teams : Blends people into teams, fosters morale, shares wins, and defines success as a whole.
Americans with Disabilities Act (ADA) Tapestry, Inc. will provide reasonable accommodation for disabilities or religious beliefs. If you require accommodation during the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or employeerelations@tapestry.com.
Visit Coach at
www.coach.com .
#J-18808-Ljbffr