Remote Call Center Representative
TechOp Solutions International, Inc., Tampa, Florida, us, 33646
TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.
Remote position available; candidate must reside within Tampa, FL or nearby cities.
Responsibilities
Answer and track incoming calls
Prepare and submit accurate, detailed reports in government systems
Accurately record all details in accordance with procedures
Conduct database and open-source research
Route and escalate calls appropriately
Other duties, as assigned
3+ years experience in a call center
Associates Degree
Proven ability to multitask simultaneously communicating and inputting data
Strong written and verbal communication skills
Proficiency with telephony systems, CRMs, and Microsoft Office Suite
Experience in handling sensitive information
TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.
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Remote position available; candidate must reside within Tampa, FL or nearby cities.
Responsibilities
Answer and track incoming calls
Prepare and submit accurate, detailed reports in government systems
Accurately record all details in accordance with procedures
Conduct database and open-source research
Route and escalate calls appropriately
Other duties, as assigned
3+ years experience in a call center
Associates Degree
Proven ability to multitask simultaneously communicating and inputting data
Strong written and verbal communication skills
Proficiency with telephony systems, CRMs, and Microsoft Office Suite
Experience in handling sensitive information
TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.
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