Remote Senior Call Center Representative
TechOp Solutions International, Inc., Orlando, Florida, us, 32885
About the Role
TechOp Solutions is seeking Senior Customer Service Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.
Recruiter Note:
Remote position, but Candidate must reside within the Orlando, FL or nearby cities.
Responsibilities
Answer and track incoming calls
Prepare and submit accurate, detailed reports in government systems
Train and onboard new CSRs
Conduct database and open-source research
Route and escalated calls appropriately
Other duties, as assigned
Qualifications
5+ years of experience in a call center
Associate’s Degree
Proven ability to multitask simultaneously while communicating and inputting data
Strong written and verbal communication skills
Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
Experience in handling sensitive information
TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.
#J-18808-Ljbffr
Recruiter Note:
Remote position, but Candidate must reside within the Orlando, FL or nearby cities.
Responsibilities
Answer and track incoming calls
Prepare and submit accurate, detailed reports in government systems
Train and onboard new CSRs
Conduct database and open-source research
Route and escalated calls appropriately
Other duties, as assigned
Qualifications
5+ years of experience in a call center
Associate’s Degree
Proven ability to multitask simultaneously while communicating and inputting data
Strong written and verbal communication skills
Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
Experience in handling sensitive information
TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.
#J-18808-Ljbffr