Customer Service Representative Seville, OH
Kaizen Lab Inc., Seville, Ohio, United States, 44273
Overview
Join Our Team – Customer Service Role with Full Training Provided!
Customer Service Representative – World Truck Towing & Recovery
Location: 4970 Park Avenue West, Seville, Ohio 44256
Job Type: Full-Time / Part-Time
Salary: Competitive, based on experience
Schedule: Multiple shifts available
About Us World Truck Towing & Recovery is a fast-paced, customer-first company providing 24/7 roadside and heavy-duty towing services. When someone’s day takes a turn, we’re the call that gets them back on track. We’re growing—and we need dependable, friendly voices to answer those calls.
What You’ll Do This is a
customer service position —no towing experience required. We’ll train you! You’ll be the first point of contact for customers needing help. Your job is to:
Answer incoming calls and ask a set of simple, guided questions
Dispatch towing services quickly and accurately
Provide updates on service status and estimated arrival times
Coordinate with drivers and keep customers informed
Handle billing, scheduling, and basic administrative tasks
What We’re Looking For
High school diploma or equivalent
Previous customer service experience preferred (but not required)
Strong communication and multitasking skills
Calm, patient, and professional under pressure
Basic computer skills (dispatch software experience is a plus)
Why You’ll Love Working Here
Paid training
– We’ll teach you everything you need to know
Flexible scheduling
– We’re hiring for all shifts
Supportive team
– You’ll be part of a crew that’s got your back
Growth opportunities
– We promote from within
Comprehensive benefits
including:
Paid holidays and PTO
Overtime pay
401(k) with company match
Supplemental insurance (disability, life, accident)
Health Savings Account contributions
Proactive Health Management Plan with telemedicine, health coaching, and more
#J-18808-Ljbffr
Customer Service Representative – World Truck Towing & Recovery
Location: 4970 Park Avenue West, Seville, Ohio 44256
Job Type: Full-Time / Part-Time
Salary: Competitive, based on experience
Schedule: Multiple shifts available
About Us World Truck Towing & Recovery is a fast-paced, customer-first company providing 24/7 roadside and heavy-duty towing services. When someone’s day takes a turn, we’re the call that gets them back on track. We’re growing—and we need dependable, friendly voices to answer those calls.
What You’ll Do This is a
customer service position —no towing experience required. We’ll train you! You’ll be the first point of contact for customers needing help. Your job is to:
Answer incoming calls and ask a set of simple, guided questions
Dispatch towing services quickly and accurately
Provide updates on service status and estimated arrival times
Coordinate with drivers and keep customers informed
Handle billing, scheduling, and basic administrative tasks
What We’re Looking For
High school diploma or equivalent
Previous customer service experience preferred (but not required)
Strong communication and multitasking skills
Calm, patient, and professional under pressure
Basic computer skills (dispatch software experience is a plus)
Why You’ll Love Working Here
Paid training
– We’ll teach you everything you need to know
Flexible scheduling
– We’re hiring for all shifts
Supportive team
– You’ll be part of a crew that’s got your back
Growth opportunities
– We promote from within
Comprehensive benefits
including:
Paid holidays and PTO
Overtime pay
401(k) with company match
Supplemental insurance (disability, life, accident)
Health Savings Account contributions
Proactive Health Management Plan with telemedicine, health coaching, and more
#J-18808-Ljbffr