Customer Service Representative
Alchemy Global Talent Solutions Ltd., Milwaukee, Wisconsin, United States, 53244
Alchemy is partnering with a leading Aerospace & Defense organization who are seeking a Customer Service Representative to join their team in Milwaukee, WI.
Reports to: Director of Sales Operations, MRO
Duties and Responsibilities:
Communicate with customers by phone, fax, and email daily on a regular basis. Enter customer RFQs (Sales Quotes) Obtain all end use and end user information from customers for export license requirements. Enter customer orders and attach customer original documents Coordinate customer order process flow down requirements with internal departments, including Purchasing Operations, Accounting, Quality, Compliance, and Shipping/Receiving. Manage open Customer Work Orders and Sales Orders, updating ship dates and due dates as required. Expedite and track open orders and shipments. Send Coordinate with Sales Directors, Account Managers, and Account Representatives to update Customers with their open order reports. periodic open order reports to select customers. Use critical thinking and advanced problem-solving skills and coordinate with Sales Directors, Account Managers, and Account Representatives to effectively communicate to Customers: (a) on Company late deliveries, (b) the reasons for the delays, (c) and action plans to resolve or expedite the late deliveries. Coordinate Prepare outbound shipments to Customers and consolidate shipments as allowed per the contracts or Customer authorization. Complete relevant customer service tasks assigned by supervisor
Requirements:
Positive attitude and attention to detail Excellent Communication Skills, both verbal and written Highly motivated, energetic, and success oriented Courteous, tactful, and possess excellent interpersonal and relationship building skills Must be highly organized and detail-oriented with the ability to work well under pressure Customer Service or account management experience preferred Proficient in Windows environment, including Microsoft Word, Excel Bachelor’s degree and/or 5-7 years related experience Minimal travel may be needed
Training:
Pentagon Basics Export & ITAR compliance Aerospace Industry Quality Training (Which includes QMS training, FAA 00 56, Traceability, 8130- 3 documents, PAH’s, ESD, Suspected Unapproved Parts, Shelf Life/LLP’s, AD’s, ATA Spec 300, PMA Parts, Direct Ship Authority, Repair Stations, and Standard Terminology 90 Day Probation OJT
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Reports to: Director of Sales Operations, MRO
Duties and Responsibilities:
Communicate with customers by phone, fax, and email daily on a regular basis. Enter customer RFQs (Sales Quotes) Obtain all end use and end user information from customers for export license requirements. Enter customer orders and attach customer original documents Coordinate customer order process flow down requirements with internal departments, including Purchasing Operations, Accounting, Quality, Compliance, and Shipping/Receiving. Manage open Customer Work Orders and Sales Orders, updating ship dates and due dates as required. Expedite and track open orders and shipments. Send Coordinate with Sales Directors, Account Managers, and Account Representatives to update Customers with their open order reports. periodic open order reports to select customers. Use critical thinking and advanced problem-solving skills and coordinate with Sales Directors, Account Managers, and Account Representatives to effectively communicate to Customers: (a) on Company late deliveries, (b) the reasons for the delays, (c) and action plans to resolve or expedite the late deliveries. Coordinate Prepare outbound shipments to Customers and consolidate shipments as allowed per the contracts or Customer authorization. Complete relevant customer service tasks assigned by supervisor
Requirements:
Positive attitude and attention to detail Excellent Communication Skills, both verbal and written Highly motivated, energetic, and success oriented Courteous, tactful, and possess excellent interpersonal and relationship building skills Must be highly organized and detail-oriented with the ability to work well under pressure Customer Service or account management experience preferred Proficient in Windows environment, including Microsoft Word, Excel Bachelor’s degree and/or 5-7 years related experience Minimal travel may be needed
Training:
Pentagon Basics Export & ITAR compliance Aerospace Industry Quality Training (Which includes QMS training, FAA 00 56, Traceability, 8130- 3 documents, PAH’s, ESD, Suspected Unapproved Parts, Shelf Life/LLP’s, AD’s, ATA Spec 300, PMA Parts, Direct Ship Authority, Repair Stations, and Standard Terminology 90 Day Probation OJT
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