Overview
About the Role: As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and provide customers with support and guidance. You’ll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You’ll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.
A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.
Provide excellent customer service: welcoming and guiding customers through the store and omni experience where available, supporting them with direct customer service
Willingness to engage and have conversations with customers to provide excellent service
Guide customers through our fashion trends, stories and products in all areas of the store
Ability to effectively promote and sell our products to customers
Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives
Representing yourself and the H&M brand positively during all customer interactions
Support with commercial or operational actions to reach sales targets with store management team
General Information
Fashion and Trend Awareness: Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc. Use your product and fashion knowledge to share relevant information to customers
Team and Development: Retain and share your service, fashion and store operations knowledge and skills with colleagues; follow all procedures, routines, and legal requirements in all areas of the store; give and receive feedback with your colleagues to learn, develop and support each other; participate in relevant onboarding, introduction processes and trainings and courses relevant for your role and future development
Retail Operations / Visual & Commercial Execution: Complete full garment cycle from unpacking and refill to steaming and ensure good garment care; operate fitting room and checkout areas according to best practice and processes; contribute to a clean and tidy sales floor and back of house (including stockrooms); support with garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines; ensure good stock levels with replenishment routines on sales floor; upkeep and follow best practice for any in-store omni services and in-store tech services/tools (InStore Care App, Click & Collect, Smart Store, etc); support with opening and closing of the store; follow all health and safety guidelines and legal requirements applicable to role and responsibilities
Qualifications
As a Sales Advisor, you will be passionate about fashion and everything we create in-store
Motivated by giving customers a great experience
You should also be communicative, creative and curious, motivated, flexible, decisive and action-oriented
You should also enjoy working in a collaborative and dynamic environment
You have sales experience in a dynamic and collaborative environment that you can apply to your role
Experience working with customer service in fashion, retail or other service-related industries
Why You’ll Love Working at H&M
We value diverse backgrounds and are committed to inclusion in our workforce
We are a values-driven organization guided by our seven values
You’ll have access to Colleague Resource Groups (CRGs) for community and networking
We are an inclusive company where you’re encouraged to be yourself at work
You will have access to a large global talent community with opportunities for growth
We support overall wellbeing and offer comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave programs and paid time off, including a community day
You’ll express your personal style with employee discount across brand portfolio
Additional Information
Job Status: Hourly, Non-Exempt
EEOC Code: SLS
Compensation: Sales Associates Pay Rate $11.50 per hour
*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company's discretion.
**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.
Benefits: We offer all our employees attractive benefits with extensive development opportunities. All employees receive a staff discount card usable on all H&M Group brands in stores and online. Brands include H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound. In addition to the staff discount, all employees are included in the H&M Incentive Program (HIP). Local markets offer varying perks and benefits.
Inclusion & Diversity: H&M is part of H&M Group. We strive for inclusive, diverse, and equitable workplaces. All diversity dimensions are considered in our recruitment process. We ask that you not attach a cover letter in your application to reduce bias in the process.
Company Description: H&M is a fashion brand offering the latest styles and inspiration, from fashion pieces and designer collaborations to affordable wardrobe essentials. Learn more about H&M here.
H&M Fashion USA, Inc. – Maki Assessment Tool: We use an online assessment tool called Maki for skills-based selection of applicants for sales advisor positions. The assessment is optional. If you choose to complete it, your score is one factor in the hiring decision. For details, contact recruitment_support@hm.com. We may collect information through cookies with your consent, kept in our Applicant Privacy Notice. For more information, refer to our Cookie Notice and Applicant Privacy Notice.
Videos To Watch: https://www.youtube.com/watch?v=UYCoVfEW9gU
#J-18808-Ljbffr
A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.
Provide excellent customer service: welcoming and guiding customers through the store and omni experience where available, supporting them with direct customer service
Willingness to engage and have conversations with customers to provide excellent service
Guide customers through our fashion trends, stories and products in all areas of the store
Ability to effectively promote and sell our products to customers
Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives
Representing yourself and the H&M brand positively during all customer interactions
Support with commercial or operational actions to reach sales targets with store management team
General Information
Fashion and Trend Awareness: Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc. Use your product and fashion knowledge to share relevant information to customers
Team and Development: Retain and share your service, fashion and store operations knowledge and skills with colleagues; follow all procedures, routines, and legal requirements in all areas of the store; give and receive feedback with your colleagues to learn, develop and support each other; participate in relevant onboarding, introduction processes and trainings and courses relevant for your role and future development
Retail Operations / Visual & Commercial Execution: Complete full garment cycle from unpacking and refill to steaming and ensure good garment care; operate fitting room and checkout areas according to best practice and processes; contribute to a clean and tidy sales floor and back of house (including stockrooms); support with garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines; ensure good stock levels with replenishment routines on sales floor; upkeep and follow best practice for any in-store omni services and in-store tech services/tools (InStore Care App, Click & Collect, Smart Store, etc); support with opening and closing of the store; follow all health and safety guidelines and legal requirements applicable to role and responsibilities
Qualifications
As a Sales Advisor, you will be passionate about fashion and everything we create in-store
Motivated by giving customers a great experience
You should also be communicative, creative and curious, motivated, flexible, decisive and action-oriented
You should also enjoy working in a collaborative and dynamic environment
You have sales experience in a dynamic and collaborative environment that you can apply to your role
Experience working with customer service in fashion, retail or other service-related industries
Why You’ll Love Working at H&M
We value diverse backgrounds and are committed to inclusion in our workforce
We are a values-driven organization guided by our seven values
You’ll have access to Colleague Resource Groups (CRGs) for community and networking
We are an inclusive company where you’re encouraged to be yourself at work
You will have access to a large global talent community with opportunities for growth
We support overall wellbeing and offer comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave programs and paid time off, including a community day
You’ll express your personal style with employee discount across brand portfolio
Additional Information
Job Status: Hourly, Non-Exempt
EEOC Code: SLS
Compensation: Sales Associates Pay Rate $11.50 per hour
*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company's discretion.
**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.
Benefits: We offer all our employees attractive benefits with extensive development opportunities. All employees receive a staff discount card usable on all H&M Group brands in stores and online. Brands include H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound. In addition to the staff discount, all employees are included in the H&M Incentive Program (HIP). Local markets offer varying perks and benefits.
Inclusion & Diversity: H&M is part of H&M Group. We strive for inclusive, diverse, and equitable workplaces. All diversity dimensions are considered in our recruitment process. We ask that you not attach a cover letter in your application to reduce bias in the process.
Company Description: H&M is a fashion brand offering the latest styles and inspiration, from fashion pieces and designer collaborations to affordable wardrobe essentials. Learn more about H&M here.
H&M Fashion USA, Inc. – Maki Assessment Tool: We use an online assessment tool called Maki for skills-based selection of applicants for sales advisor positions. The assessment is optional. If you choose to complete it, your score is one factor in the hiring decision. For details, contact recruitment_support@hm.com. We may collect information through cookies with your consent, kept in our Applicant Privacy Notice. For more information, refer to our Cookie Notice and Applicant Privacy Notice.
Videos To Watch: https://www.youtube.com/watch?v=UYCoVfEW9gU
#J-18808-Ljbffr