Account Manager Packaging Client Success Retention
Accurate Paper Box, Knoxville, Tennessee, United States, 37955
Benefits:
401(k) Bonus based on performance Competitive salary Dental insurance Health insurance Paid time off Profit sharing Relocation bonus Signing bonus Training & development Vision insurance Company Accurate Paper Box is a privately held business located in Knoxville, TN and serving the Southeast and Midwest. We manufacture and design folding cartons and related paperboard products to meet a variety of customer needs.
Job Summary The Account Manager is responsible for nurturing, growing, and retaining existing customer relationships to drive long-term value. This role acts as the day-to-day contact for key accounts, ensuring high levels of satisfaction, proactively solving problems, and identifying opportunities to grow wallet share across all lines of business.
Responsibilities
Serve as the lead point of contact for assigned accounts, ensuring timely and successful delivery of solutions according to customer objectives Build long-term relationships with existing clients by understanding their packaging needs, internal processes, and go-to-market demands Coordinate with internal teams (estimating, structural design, production, shipping) to ensure orders are accurate, cost-effective, and delivered on time Resolve customer issues with urgency and professionalism, managing expectations throughout the lifecycle of each job Partner with sales, prepress, and operations to support product launches, price updates, or new project development Track account activity and communications through CRM (Pipedrive) and ERP (CartonERP) systems Support Quarterly Business Reviews (QBRs) and customer scorecard reporting for strategic accounts Identify account growth opportunities and collaborate with Account Executives to present upsell or cross-sell solutions People and Culture
Partner closely with the customer and internal teams to ensure strong alignment and responsiveness Demonstrate empathy, reliability, and follow-through to build trust and rapport Support a culture of accuracy, accountability, and continuous improvement Help surface customer feedback and market intelligence to support company innovation and service offerings Critical Skills / Capabilities
Customer-Centric:
Understands customer needs and creates tailored solutions to retain and grow relationships Communication:
Effectively delivers messages across teams and clients, adapting tone and detail to the audience Organizational Skills:
Balances multiple priorities and works through complex scheduling or production scenarios Problem-Solving:
Resolves account issues and anticipates challenges before they escalate Detail-Oriented:
Reviews orders, specs, and project details with precision Time Management:
Juggles recurring tasks and urgent requests with efficiency Decision-Making:
Exercises judgment to keep projects moving forward while protecting customer satisfaction Technical Skills:
Comfortable navigating CRM, ERP, Outlook, Excel, shared drives, and quoting tools Experience
Required: +5 years of experience in account management or customer service in a B2B manufacturing environment Preferred: Experience in folding carton, corrugated, or related paperboard packaging Education
Required: Bachelor’s degree in Business, Communications, Packaging Science or a related field OR combination of education and experience Benefits/Perks
Salary / Bonus Eligible Health, Dental, Vision, 401(k) Career Advancement Supportive, family-oriented team culture
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401(k) Bonus based on performance Competitive salary Dental insurance Health insurance Paid time off Profit sharing Relocation bonus Signing bonus Training & development Vision insurance Company Accurate Paper Box is a privately held business located in Knoxville, TN and serving the Southeast and Midwest. We manufacture and design folding cartons and related paperboard products to meet a variety of customer needs.
Job Summary The Account Manager is responsible for nurturing, growing, and retaining existing customer relationships to drive long-term value. This role acts as the day-to-day contact for key accounts, ensuring high levels of satisfaction, proactively solving problems, and identifying opportunities to grow wallet share across all lines of business.
Responsibilities
Serve as the lead point of contact for assigned accounts, ensuring timely and successful delivery of solutions according to customer objectives Build long-term relationships with existing clients by understanding their packaging needs, internal processes, and go-to-market demands Coordinate with internal teams (estimating, structural design, production, shipping) to ensure orders are accurate, cost-effective, and delivered on time Resolve customer issues with urgency and professionalism, managing expectations throughout the lifecycle of each job Partner with sales, prepress, and operations to support product launches, price updates, or new project development Track account activity and communications through CRM (Pipedrive) and ERP (CartonERP) systems Support Quarterly Business Reviews (QBRs) and customer scorecard reporting for strategic accounts Identify account growth opportunities and collaborate with Account Executives to present upsell or cross-sell solutions People and Culture
Partner closely with the customer and internal teams to ensure strong alignment and responsiveness Demonstrate empathy, reliability, and follow-through to build trust and rapport Support a culture of accuracy, accountability, and continuous improvement Help surface customer feedback and market intelligence to support company innovation and service offerings Critical Skills / Capabilities
Customer-Centric:
Understands customer needs and creates tailored solutions to retain and grow relationships Communication:
Effectively delivers messages across teams and clients, adapting tone and detail to the audience Organizational Skills:
Balances multiple priorities and works through complex scheduling or production scenarios Problem-Solving:
Resolves account issues and anticipates challenges before they escalate Detail-Oriented:
Reviews orders, specs, and project details with precision Time Management:
Juggles recurring tasks and urgent requests with efficiency Decision-Making:
Exercises judgment to keep projects moving forward while protecting customer satisfaction Technical Skills:
Comfortable navigating CRM, ERP, Outlook, Excel, shared drives, and quoting tools Experience
Required: +5 years of experience in account management or customer service in a B2B manufacturing environment Preferred: Experience in folding carton, corrugated, or related paperboard packaging Education
Required: Bachelor’s degree in Business, Communications, Packaging Science or a related field OR combination of education and experience Benefits/Perks
Salary / Bonus Eligible Health, Dental, Vision, 401(k) Career Advancement Supportive, family-oriented team culture
#J-18808-Ljbffr