Medical Call Center Representative (Bilingual - Healthcare) - MCCR KP#01
Navitas Partners, New York, New York, us, 10261
Job Title: Medical Call Center Representative (Bilingual - Healthcare)
Location:
New York City, NY 10004 Employment Type:
Contract / W2 Shift:
11:00 AM - 7:00 PM Schedule Note:
Some Saturdays required (8:00 AM - 4:00 PM)
Pay Rate: $28 - $30 per hour (W2) Position Summary
A healthcare organization is seeking a
Bilingual Medical Call Center Representative
to deliver high-quality customer service support in a fast-paced healthcare environment. This role involves handling a high volume of inbound and outbound calls while ensuring professionalism, accuracy, and patient satisfaction. Key Responsibilities Handle incoming and/or outgoing calls in a courteous and professional manner Respond to patient inquiries, resolve complaints, and provide general support Communicate clearly and effectively with callers in both required languages Demonstrate active listening to fully understand caller needs and concerns Accurately document call details using computer systems Apply effective problem-solving techniques to identify issues and provide resolutions Perform additional assignments as required to support call center operations Required Skills & Experience Minimum
2 years of call center or customer service experience
in a healthcare setting Bilingual proficiency
(facility-specific language requirement) Strong verbal and written communication skills Excellent active listening and interpersonal skills Proven ability to analyze issues and deliver effective solutions Comfortable working extensively on the phone Computer literate with the ability to navigate multiple systems Education Requirements High School Diploma or GED required
For more details reach at vgill@navitassols.com or Call / Text at
516-862-1203
.
About Navitas Healthcare, LLC:
It is a certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.
Location:
New York City, NY 10004 Employment Type:
Contract / W2 Shift:
11:00 AM - 7:00 PM Schedule Note:
Some Saturdays required (8:00 AM - 4:00 PM)
Pay Rate: $28 - $30 per hour (W2) Position Summary
A healthcare organization is seeking a
Bilingual Medical Call Center Representative
to deliver high-quality customer service support in a fast-paced healthcare environment. This role involves handling a high volume of inbound and outbound calls while ensuring professionalism, accuracy, and patient satisfaction. Key Responsibilities Handle incoming and/or outgoing calls in a courteous and professional manner Respond to patient inquiries, resolve complaints, and provide general support Communicate clearly and effectively with callers in both required languages Demonstrate active listening to fully understand caller needs and concerns Accurately document call details using computer systems Apply effective problem-solving techniques to identify issues and provide resolutions Perform additional assignments as required to support call center operations Required Skills & Experience Minimum
2 years of call center or customer service experience
in a healthcare setting Bilingual proficiency
(facility-specific language requirement) Strong verbal and written communication skills Excellent active listening and interpersonal skills Proven ability to analyze issues and deliver effective solutions Comfortable working extensively on the phone Computer literate with the ability to navigate multiple systems Education Requirements High School Diploma or GED required
For more details reach at vgill@navitassols.com or Call / Text at
516-862-1203
.
About Navitas Healthcare, LLC:
It is a certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.