Customer Service Representative
When you join the Verus Aerospace team, you are more than a number
you are a valued part of our company family. Superior craftsmanship, employee pride and a shared commitment to continuous improvement are the foundation of our success. We have a strong reputation for professionalism and quality in the aerospace industry. Our company is committed to excellence and we recognize that the right people, offering their ideas and expertise, will enable us to continue our success. We seek team members who are passionate, adaptable, driven to achieve quality results, focused on continuous improvement, self-motivated and problem solvers. Position Summary
Responds to customer's inquiries or complaints regarding company's products or services. Monitors internal performance to due date, highlights concerns internally in order to prevent a delinquent shipment. May have to communicate to customer of a pending delinquency, reasons why, and present a recovery plan. Determines best method to resolve complex customer service problems to ensure customer satisfaction and adherence to company policies. Coordinates information to promote sales and resolve problems. Informs customers of procedures or resolution of problem. Follows up to ensure customer satisfaction. Makes periodic calls to existing customers to determine satisfaction with the company, products or services. May sell company products by either inbound or outbound telephone calls. Maintains database records of customer and product information and prepare reports. Communicate with customer buyers if items are not being consumed in accordance with contract expectations. Coordinate with customer source representatives during on site visits. Position requires a thorough knowledge of company policies, procedures, products and services. Essential Duties and Responsibilities
Know and follow general company and corporate policies and procedures. Know, understand, and follow department policies and procedures. Receives, reviews, and loads customer orders into our ERP system. Report to work on time, follow instructions from supervisor or management, interact well with co-workers, understand and follow work rules and procedures. Other various duties as needed or as assigned. Position Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience: High school diploma or general education degree (GED) preferred Knowledge, Skills and Abilities: Computer Skills To perform this job successfully, an individual should possess computer proficiency and functional knowledge with applications and activities including (but not limited to): Basic computer navigation and utilization skills in the generation of charts and graphs. Microsoft Office suite, excel, word, and power point, are key programs. Understand the concept of Materials Requirements Planning (MRP) and how this drives the organization to produce products, purchase materials, receive to stock, ship product, invoice and collect payments. Language Skills: Ability to read and write the English language. Basic reading skills. Must be able to follow directions. Other Skills: Ability to perform work accurately and thoroughly. Ability to use thinking and reading to solve a problem. Ability to learn the operational processes and know where to go seek answers to customer questions. Pay Transparency
The salary information is a general guideline only. A wide range of factors are considered when extending an offer, such as job-related knowledge and skills, qualifications, education/training, key skills as well as market and business considerations. Other forms of pay (e.g., bonus or long term incentive) may be provided as part of the compensation package, in addition to a full range of medical, financial, and other benefits, dependent on the position offered. Pay range $22 - $28 USD Equal Employment Opportunity
Verus Aerospace is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, gender, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law. This policy applies with regard to all aspects of one's employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination.
When you join the Verus Aerospace team, you are more than a number
you are a valued part of our company family. Superior craftsmanship, employee pride and a shared commitment to continuous improvement are the foundation of our success. We have a strong reputation for professionalism and quality in the aerospace industry. Our company is committed to excellence and we recognize that the right people, offering their ideas and expertise, will enable us to continue our success. We seek team members who are passionate, adaptable, driven to achieve quality results, focused on continuous improvement, self-motivated and problem solvers. Position Summary
Responds to customer's inquiries or complaints regarding company's products or services. Monitors internal performance to due date, highlights concerns internally in order to prevent a delinquent shipment. May have to communicate to customer of a pending delinquency, reasons why, and present a recovery plan. Determines best method to resolve complex customer service problems to ensure customer satisfaction and adherence to company policies. Coordinates information to promote sales and resolve problems. Informs customers of procedures or resolution of problem. Follows up to ensure customer satisfaction. Makes periodic calls to existing customers to determine satisfaction with the company, products or services. May sell company products by either inbound or outbound telephone calls. Maintains database records of customer and product information and prepare reports. Communicate with customer buyers if items are not being consumed in accordance with contract expectations. Coordinate with customer source representatives during on site visits. Position requires a thorough knowledge of company policies, procedures, products and services. Essential Duties and Responsibilities
Know and follow general company and corporate policies and procedures. Know, understand, and follow department policies and procedures. Receives, reviews, and loads customer orders into our ERP system. Report to work on time, follow instructions from supervisor or management, interact well with co-workers, understand and follow work rules and procedures. Other various duties as needed or as assigned. Position Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience: High school diploma or general education degree (GED) preferred Knowledge, Skills and Abilities: Computer Skills To perform this job successfully, an individual should possess computer proficiency and functional knowledge with applications and activities including (but not limited to): Basic computer navigation and utilization skills in the generation of charts and graphs. Microsoft Office suite, excel, word, and power point, are key programs. Understand the concept of Materials Requirements Planning (MRP) and how this drives the organization to produce products, purchase materials, receive to stock, ship product, invoice and collect payments. Language Skills: Ability to read and write the English language. Basic reading skills. Must be able to follow directions. Other Skills: Ability to perform work accurately and thoroughly. Ability to use thinking and reading to solve a problem. Ability to learn the operational processes and know where to go seek answers to customer questions. Pay Transparency
The salary information is a general guideline only. A wide range of factors are considered when extending an offer, such as job-related knowledge and skills, qualifications, education/training, key skills as well as market and business considerations. Other forms of pay (e.g., bonus or long term incentive) may be provided as part of the compensation package, in addition to a full range of medical, financial, and other benefits, dependent on the position offered. Pay range $22 - $28 USD Equal Employment Opportunity
Verus Aerospace is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, gender, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law. This policy applies with regard to all aspects of one's employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination.