Collections Specialist
The Collections Specialist leads efforts in managing customer account balances and supporting the reduction of bad debt exposure. This role is responsible for managing the day-to-day collections process and working closely with internal departments such as Sales and Service Center Operations to resolve outstanding issues. The role utilizes strong communication skills, analytical thinking, and a customer-first mindset to help ensure timely payment, maintain client relationships, and support the Company's financial goals. Key Accountabilities: Oversees the collection of all charges for customer accounts Escalates account collections, removes credit, and turns account over to pre-agency collections as needed Reports on the Company's past term local account customers and reduce the Company's bad debt exposure Collects on all past term accounts receivable balances as directed by Manager Reduces bad debt write offs Manages the handling of assigned large and/or strategic accounts which include collection and dispute resolution Analyzes data to develop and adopt an effective course of action Makes independent decisions regarding the Final Notice Process Interacts with Sales, Service Center Managers, and senior managers daily. Initiate customer conference calls to discuss account issues and past due invoices Requirements: 5 years of business and/or finance related experience Bachelor's Degree in Accounting, Finance, or closely related field Two years of tax industry related experience Salary range: $22.45 - $26.00
The Collections Specialist leads efforts in managing customer account balances and supporting the reduction of bad debt exposure. This role is responsible for managing the day-to-day collections process and working closely with internal departments such as Sales and Service Center Operations to resolve outstanding issues. The role utilizes strong communication skills, analytical thinking, and a customer-first mindset to help ensure timely payment, maintain client relationships, and support the Company's financial goals. Key Accountabilities: Oversees the collection of all charges for customer accounts Escalates account collections, removes credit, and turns account over to pre-agency collections as needed Reports on the Company's past term local account customers and reduce the Company's bad debt exposure Collects on all past term accounts receivable balances as directed by Manager Reduces bad debt write offs Manages the handling of assigned large and/or strategic accounts which include collection and dispute resolution Analyzes data to develop and adopt an effective course of action Makes independent decisions regarding the Final Notice Process Interacts with Sales, Service Center Managers, and senior managers daily. Initiate customer conference calls to discuss account issues and past due invoices Requirements: 5 years of business and/or finance related experience Bachelor's Degree in Accounting, Finance, or closely related field Two years of tax industry related experience Salary range: $22.45 - $26.00