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Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented team. Location: Richmond, VA. Working as a part of the Customer Account Management team candidates will assist the company...

","descriptionText","Customer Account Specialist I Ampcus Marketing & Communications Customer Account Specialist I Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented team. Location: Richmond, VA. Working as a part of the Customer Account Management team candidates will assist the company...","shortDescription","Customer Account Specialist I

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. ...","location","Richmond, Virginia, United States, 23220","companyName","Ampcus","salaryMin","salaryMax","salaryDescription","https://us.thebigjobsite.com/redirectfeedjob?jobid=1A105C47B5BF14B2DC380C8FB5AF37E1&source=mediabistroxmlus&utm_source=mediabistroxmlus&jobSiteKey=BA3C0F45370C37182B15EE2FEBF8C39A","companyDescription","companyWebsite","displayLogo","https://www.mediabistro.com/public/images/desk-100x50.webp","displayThumbnail","displayHeadline","Work at Ampcus","isManualPosted","costPerClick",0.15,"displayUrl","fullUrl","https://www.mediabistro.com/jobs/2722266862-customer-account-specialist-i","strippedDescription","Customer Account Specialist IAmpcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented team. Location: Richmond, VA. Working as a part of the Customer Account Management team candidates will assist the company...","parsedLocation",{"_467":468,"_469":470,"_471":472,"_473":194,"_474":194,"_475":476},"city","Richmond","state","Virginia","country","United States","street1","street2","postal_code","23220","displayPublishedAt","1 days ago","shortTitle","shortLocation","level","searchCompanyPath","/jobs?keyword=Ampcus","searchLocationPath","/jobs?location=Richmond%2C+Virginia%2C+United+States%2C+23220","searchTitlePath","/jobs?keyword=Customer+Account+Specialist+I","featuredCompany",{"_425":490,"_15":374,"_491":428,"_74":-5,"_492":493,"_243":494,"_442":495,"_496":-5,"_497":498,"_499":-5,"_500":501,"_502":503,"_504":505,"_452":506,"_460":507,"_454":508},1072,"agency","slug","hearst-television","

Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds. Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving nearly three dozen U.S. cities, reaching 24 million U.S. television households. Through its partnership with nearly all major networks, Hearst Television distributes national content across more than 120 video channels, including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella, and more. Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award, and the George Foster Peabody Award.

","New York, NY","coloredLogo","logoAttachment","Hearst.png","thumbnail","thumbnailAttachment","Hearst_TV_Careers.png","hexCode","#2D75B9","headline","National multimedia company reaching 24 million households","https://production-rails-default.s3.amazonaws.com/uploads/company/logo_attachment/1072/Hearst.png","/companies/hearst-television","https://production-rails-default.s3.amazonaws.com/uploads/company/thumbnail_attachment/1072/Hearst_TV_Careers.png","hasJobSubmission","isSavedJob","similarJobs",[513,521,530,538,549],{"_429":428,"_433":514,"_452":453,"_444":445,"_243":515,"_440":516,"_427":428,"_111":436,"_431":194,"_432":194,"_454":453,"_442":517,"_425":518,"_455":456,"_430":118,"_477":478,"_460":519,"_479":436,"_480":517,"_482":483,"_484":520,"_486":487},["D",1772222400000],"Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Customer Account Specialist I. Location: Richmond, VA. High Level Project Overview:

Working as a part of the Customer Account Management team candidates will assist the company's residential customers with basic to complex residential inquiries to include: high bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customer's needs, and provides detailed explanations/applications of electric rates to customers.\nClient is looking for someone with experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed as a part of client's Customer Account Management team for years to come. Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed.\nTop Required Skills:

Must have customer-facing experience (in person or phone): 2 years or more.\nMust have strong computer skills (Microsoft office, video conferencing, etc.).\nMust be able to multi-task between activities and screens during customer interactions.\nExperience working with the public where the customer experience is the main focus.\nWhat soft skill requirements do you have (team fit and personality requirements)?

Must have STRONG interpersonal communication skills with customers, supervisors, peers.\nNice to Have Skills:

Bi-lingual is wonderful, but not required.\nEducation:

HS/GED Required.\nAssociate degree prefer, not required.\nAre there any specific companies/industries you'd like to see in the candidate's experience?

Customer Service fields especially inbound call center.\nPreferred Years of Experience:

Minimum 2 years of experience in an inbound call center environment.\nIt would be a plus to also have experience with utilities.\nAmpcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.\n","Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated ...","Richmond, Virginia, United States, 23214",["B","2720420113"],"/jobs/2720420113-customer-account-specialist-i","/jobs?location=Richmond%2C+Virginia%2C+United+States%2C+23214",{"_429":428,"_433":522,"_452":453,"_444":445,"_243":523,"_440":524,"_427":428,"_111":525,"_431":194,"_432":194,"_454":453,"_442":517,"_425":526,"_455":456,"_430":118,"_477":527,"_460":528,"_479":525,"_480":517,"_482":483,"_484":520,"_486":529},["D",1770483600000],"Overview

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.\nJob Title: Multimedia Communications Specialist.\nLocation: Richmond, VA.\nHigh Level Project Overview

The selected candidate will be part of a core team responsible for publishing and maintaining client’s external-facing website.\nThis role partners closely with content owners across the organization to design, format, and publish approved web content.\nThe candidate will also support ongoing efforts to enhance accessibility, optimize search performance, and provide insights through analytics.\nResponsibilities

Maintain and update website content using the Sitecore Content Management System (CMS).\nDesign, format, and publish approved content within Sitecore and complementary tools.\nEnsure proper page structure, navigation, and linking to deliver an optimal user experience.\nManage content libraries, including organization, version control, and asset maintenance.\nApply client’s style guide to ensure brand consistency; review and validate content for accuracy, grammar, and compliance with brand standards.\nConfirm all required approvals are obtained before content is published.\nIdentify and resolve issues such as broken links, missing assets, and accessibility noncompliance (WCAG).\nPerform routine content audits to ensure accuracy, relevance, and functionality.\nImplement SEO best practices including metadata, alt text, headings, and internal linking.\nOptimize images and media for accessibility, performance, and responsiveness across devices.\nTroubleshoot CMS- and site-related issues; escalate technical problems as necessary.\nSupport testing of new components, templates, and site functionality prior to deployment.\nMonitor and report on content performance using tools such as Siteimprove, Google Analytics, and Microsoft Clarity.\nTop 3 Required Skills

Website design, layout, and content authoring using Sitecore or similar Content Management System (CMS).\nStrong understanding of web content best practices, SEO principles, accessibility guidelines, UX, responsive design.\nUse digital analytics tools such as Google Analytics, SiteImprove, Microsoft Clarity, etc.\nSoft Skills

Strong communication skills both verbal and written.\nAbility to lead, collaborate, or work effectively in a variety of teams, including multi-disciplinary teams.\nNice to Have Skills

Administer website search engine — we use Coveo.\nUsability testing.\nRequired Education

Bachelor’s degree in web design/development, Digital Marketing/Communications, or equivalent technical training and experience.\nRequired Years of Experience

3-5 years of hands-on experience in a web content & designer role.\nIndustry/Experience Preferences

Nice to have prior utilities focused experience supporting web content and design but not required.\nAmpcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.\nAmpcus

#J-18808-Ljbffr\n","Overview

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a...","Multimedia Communications Specialist",["B","2477333924"],"21 days ago","/jobs/2477333924-multimedia-communications-specialist","/jobs?keyword=Multimedia+Communications+Specialist",{"_429":428,"_433":531,"_452":453,"_444":445,"_243":532,"_440":516,"_427":428,"_111":436,"_431":194,"_432":194,"_454":453,"_442":533,"_425":534,"_455":456,"_430":118,"_477":535,"_460":536,"_479":436,"_480":533,"_482":483,"_484":537,"_486":487},["D",1770130800000],"Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Customer Account Specialist I. Location: Norfolk, VA. High Level Project Overview:

Working as a part of the Customer Provide Management team, candidates will assist the company's residential customers with basic to complex residential inquiries to include high bill inquiries, support/assistance to resolve customer inquiries, perform billing reconciliation through analysis and reconciliation to resolve the customer's needs, and provide detailed explanations/applications of electric rates to customers.\nClient is looking for someone with experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed as a part of Client's Customer Account Management team for years to come. Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed.\nTop Required Skills:

Must have customer-facing experience (in person or phone): 2 years or more.\nMust have strong computer skills (Microsoft office, video conferencing, etc.)\nMust be able to multi-task between activities and screens during customer interactions.\nExperience working with the public where customer experience is the focus.\nWhat soft skill requirements do you have (team fit and personality requirements)?

Must have STRONG interpersonal communication skills with customers, supervisors, peers.\nNice to Have Skills:

Bi-lingual is wonderful but not required.\nEducation:

HS/GED Required.\nAssociate degree preferred, not required.\nPreferred Years of Experience:

Minimum 2 years of experience in an inbound call center environment.\nIt would be a plus to also have experience with utilities.\nAre there any specific companies/industries you'd like to see in the candidate's experience?

Customer Service fields especially inbound call centers.\nAmpcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.\n","Norfolk, Virginia, United States, 23500",["B","2420429238"],"25 days ago","/jobs/2420429238-customer-account-specialist-i","/jobs?location=Norfolk%2C+Virginia%2C+United+States%2C+23500",{"_429":428,"_433":539,"_452":453,"_444":540,"_243":541,"_440":516,"_427":428,"_111":542,"_431":194,"_432":194,"_454":453,"_442":517,"_425":543,"_455":544,"_430":115,"_477":545,"_460":546,"_479":542,"_480":517,"_482":547,"_484":520,"_486":548},["D",1772294400000],"Ampcus, Inc","Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Designer I /II. Location: Richmond, VA.

High Level Project Overview

This role will organize and maintain documents associated with design, engineering, and construction within the Power Generation Sector of client.

This role will focus on the Civil, Structural, Architectural, and Mechanical Engineering Disciplines. (This is NOT an electrical design position).

Organizes and maintains drawings, prints, diagrams, & pdf documents.

Works closely with other designers, engineers, and power station personnel to perform CAD drafting tasks.

Compiles and organizes submittal drawings and documents from 3rd party vendors and consultants.

Locates, modifies, and manipulates CAD files in order print drawings using small and large format plotters.

Top Required Skills

Basic knowledge of civil, structural, architectural, or mechanical drafting principles.

Basic knowledge of structural and mechanical design/construction principles.

Good analytical and abstract thinking skills with the ability to process detailed information.

Excellent written and verbal communication skills.

Excellent computer skills.

Ability to process and understand complex diagrams and process flow drawings.

Ability to use Microsoft office suite of software.

Ability to use AutoCAD software.

Ability to use MicroStation software.

Soft Skill Requirements (Team Fit and Personality Requirements)

Strong communication skills both verbal and written.

Ability to lead, collaborate, or work effectively in a variety of teams, including multi-disciplinary teams.

Education

Minimum: High School Graduate.

Preferred: Associate degree.

Are any certification required:

Must be able to actively show experience with AutoCAD & MicroStation software.

Preferred Years of Experience

Drafter I: 1-3 years of basic experience.

Drafter II: 4-5 years of experience.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.

#J-18808-Ljbffr\n","Designer I /II",["B","2728184041"],"Work at Ampcus, Inc","13 hours ago","/jobs/2728184041-designer-i-ii","/jobs?keyword=Ampcus%2C+Inc","/jobs?keyword=Designer+I+%2FII",{"_429":428,"_433":550,"_452":453,"_444":540,"_243":551,"_440":552,"_427":428,"_111":553,"_431":194,"_432":194,"_454":453,"_442":517,"_425":554,"_455":544,"_430":130,"_477":555,"_460":556,"_479":553,"_480":517,"_482":547,"_484":520,"_486":557},["D",1770584400000],"Overview\nAmpcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Help Desk Analyst 4. Location: Richmond, VA.

Responsibilities

The Help Desk Analyst will support Client's new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after the employee was involved with a criminal justice event.

The incumbent will interact with employers by email, telephone and other means to set up and maintain employer accounts.

This includes determining if an employer is qualified to have a client account, set up the account, establish account users, assist with getting users access to the employer ePortal, update account information and user information, and perform other duties as assigned.

Knowledge, Skills, and Abilities

Advanced computer skills are required that aligns with the Job Description. Ability to multitask and to determine root cause of problems and implement solutions.

In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).

Qualifications (Skills)

Advanced computer skills are required that aligns with the Job Description - Required - 8 Years.

Ability to multitask and to determine root cause of problems and implement solutions - Required - 8 Years.

Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions - Required - 8 Years.

Customer relations skills - Required - 8 Years.

Good verbal and written communication skills - Required - 8 Years.

Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook) - Required - 8 Years.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

#J-18808-Ljbffr\n","Overview\nAmpcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly m...","Help Desk Analyst 4",["B","2492961862"],"20 days ago","/jobs/2492961862-help-desk-analyst-4","/jobs?keyword=Help+Desk+Analyst+4","actionData","errors"]