Beztak, a national Real Estate Development, Construction, and Property Management company, wants you to join our family of talented individuals. We are seeking to hire bright, dynamic leaders who have a passion for service and a commitment to excellence. Beztak is looking to hire a
Residential Operations Specialist
to join our team. The Residential Operations Specialist coordinates and implements on‑site training for Residential and Senior Living Operations, while supporting the ongoing communication of policies and procedures at the site level. They will take an extended role in post‑transition training, intensive repositioning of in‑need sites, as well as Property Manager coverage due to leaves and vacancies.
ESSENTIAL FUNCTIONS:
Provides intensive and/or extended training support for a variety of needs.
Facilitates and provides onboarding and training support during new property acquisitions for operational effectiveness and compliance with company standards
Facilitates training programs for Residential Operations via in‑person sessions and virtual platforms on an as‑needed basis.
Partners with the Director of Training to identify and assess training and development needs through job analysis, career paths, survey metrics and annual goals.
Actively supports new program launches for the Residential Division, partnering with all departments to ensure a seamless process and ensures teams are well educated.
Facilitates updates to the Residential Operational policies and procedures manual and ensures information is conveyed to sites as needed.
Partners with the Director of Training to evaluate organizational performance to ensure that provided trainings meet business needs and improving performance.
Stays abreast of all Property Manager, Assistant Manager and Assistant Executive Director job functions, so that any of these roles may be assumed with minimal notice while functioning in line with company standard procedures.
Perform other related duties as assigned.
Work in a high‑pressure environment, interacting with challenging residents and vendors, handling urgent matters, resolving conflicts, exhibiting effective interpersonal skills.
Operating a company vehicle or personal vehicle (as required) to perform job duties. Candidates must be willing and able to drive for work‑related purposes as needed.
PERSONAL QUALITIES:
Strong operational understanding of company policies and procedures.
Excellent written, verbal, and interpersonal communication skills.
Critical thinker with innovative problem‑solving skills.
Proficiency in MS Office and related business and communication tools.
Fantastic organizational and time management skills.
Strategic mindset.
Meticulous attention to detail.
QUALIFICATIONS AND EDUCATION:
Experience in the property management or senior living industry, required.
At least 3 years of experience in an operations role within Beztak.
Bachelor’s degree, preferred, preferably in Adult Learning, Education, Human Resources, Communication, or another related field.
A minimum of two years’ experience in training, preferred.
Experience with various HRIS, LMS, and Yardi Voyager, strongly preferred.
Ability to travel, up to 75% of the time.
BEZTAK PERKS & BENEFITS: Beztak has an exciting, growth‑focused culture, and we strongly believe in promotion from within. While certain positions require past work experience in a specific role, you don’t have to have any experience in property management to join the Beztak team. Beztak culture is one that is built upon the three E’s: Excellent, Ethical and Effective, and we pride ourselves on benefits programs and perks that take care of our team.
Some of our most popular benefits include:
401(k) with an employer match for every dollar contributed, up to 6% of eligible compensation
Generous Paid Time Off in addition to paid company holidays and a “Float” Holiday to celebrate a day or holiday that you hold special.
Life Insurance, provided at no cost to the employee.
Five medical plan options – several including a Health Savings Account with an employer contribution
Employee Assistance Program – free, and confidential services for a variety of needs: counseling, pet care, financial services, vacation planning, and more!
Employee Referral Program
Tuition Reimbursement Program
PHYSICAL DEMANDS The position is required to regularly sit for long periods of time, walk, stand, climb stairs, and communicate with residents, staff, family members and the public.
WORK ENVIRONMENT
This position typically operates indoors in an air‑conditioned office, with a mixture of natural, incandescent and fluorescent light.
You may be exposed to varying weather conditions such as heat, cold, rain, and snow is common. May occasionally be exposed to extreme conditions, including high heat, humidity, freezing temperatures, and heavy rain while performing outdoor tasks.
You will also periodically be confined to a vehicle.
REASONABLE ACCOMMODATION STATEMENT Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
31731 Northwestern Highway, Suite 250W
Farmington Hills, MI 48334
#J-18808-Ljbffr
Residential Operations Specialist
to join our team. The Residential Operations Specialist coordinates and implements on‑site training for Residential and Senior Living Operations, while supporting the ongoing communication of policies and procedures at the site level. They will take an extended role in post‑transition training, intensive repositioning of in‑need sites, as well as Property Manager coverage due to leaves and vacancies.
ESSENTIAL FUNCTIONS:
Provides intensive and/or extended training support for a variety of needs.
Facilitates and provides onboarding and training support during new property acquisitions for operational effectiveness and compliance with company standards
Facilitates training programs for Residential Operations via in‑person sessions and virtual platforms on an as‑needed basis.
Partners with the Director of Training to identify and assess training and development needs through job analysis, career paths, survey metrics and annual goals.
Actively supports new program launches for the Residential Division, partnering with all departments to ensure a seamless process and ensures teams are well educated.
Facilitates updates to the Residential Operational policies and procedures manual and ensures information is conveyed to sites as needed.
Partners with the Director of Training to evaluate organizational performance to ensure that provided trainings meet business needs and improving performance.
Stays abreast of all Property Manager, Assistant Manager and Assistant Executive Director job functions, so that any of these roles may be assumed with minimal notice while functioning in line with company standard procedures.
Perform other related duties as assigned.
Work in a high‑pressure environment, interacting with challenging residents and vendors, handling urgent matters, resolving conflicts, exhibiting effective interpersonal skills.
Operating a company vehicle or personal vehicle (as required) to perform job duties. Candidates must be willing and able to drive for work‑related purposes as needed.
PERSONAL QUALITIES:
Strong operational understanding of company policies and procedures.
Excellent written, verbal, and interpersonal communication skills.
Critical thinker with innovative problem‑solving skills.
Proficiency in MS Office and related business and communication tools.
Fantastic organizational and time management skills.
Strategic mindset.
Meticulous attention to detail.
QUALIFICATIONS AND EDUCATION:
Experience in the property management or senior living industry, required.
At least 3 years of experience in an operations role within Beztak.
Bachelor’s degree, preferred, preferably in Adult Learning, Education, Human Resources, Communication, or another related field.
A minimum of two years’ experience in training, preferred.
Experience with various HRIS, LMS, and Yardi Voyager, strongly preferred.
Ability to travel, up to 75% of the time.
BEZTAK PERKS & BENEFITS: Beztak has an exciting, growth‑focused culture, and we strongly believe in promotion from within. While certain positions require past work experience in a specific role, you don’t have to have any experience in property management to join the Beztak team. Beztak culture is one that is built upon the three E’s: Excellent, Ethical and Effective, and we pride ourselves on benefits programs and perks that take care of our team.
Some of our most popular benefits include:
401(k) with an employer match for every dollar contributed, up to 6% of eligible compensation
Generous Paid Time Off in addition to paid company holidays and a “Float” Holiday to celebrate a day or holiday that you hold special.
Life Insurance, provided at no cost to the employee.
Five medical plan options – several including a Health Savings Account with an employer contribution
Employee Assistance Program – free, and confidential services for a variety of needs: counseling, pet care, financial services, vacation planning, and more!
Employee Referral Program
Tuition Reimbursement Program
PHYSICAL DEMANDS The position is required to regularly sit for long periods of time, walk, stand, climb stairs, and communicate with residents, staff, family members and the public.
WORK ENVIRONMENT
This position typically operates indoors in an air‑conditioned office, with a mixture of natural, incandescent and fluorescent light.
You may be exposed to varying weather conditions such as heat, cold, rain, and snow is common. May occasionally be exposed to extreme conditions, including high heat, humidity, freezing temperatures, and heavy rain while performing outdoor tasks.
You will also periodically be confined to a vehicle.
REASONABLE ACCOMMODATION STATEMENT Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
31731 Northwestern Highway, Suite 250W
Farmington Hills, MI 48334
#J-18808-Ljbffr