Director of Cloud Operations Engineering and Security
AVB Marketing, Las Vegas, Nevada, us, 89105
Director of Cloud Operations Engineering and Security
AVB is a fast-growing, stable company that has a firm mission to do whatever it takes to keep our members profitably in business. Our vision is to deliver best in class growth solutions and service fueled by a passionate mission belief, innovation, and an unwavering commitment to doing what is right for our members, organization, and team members. AVB has an experienced development team, smart strategy team, bright and creative designers, along with the rest of our dream team of enthusiastic, entrepreneurial minded individuals who want to help drive the success of our members!
We offer competitive salaries, full benefits, a flexible remote work environment, an employee reimbursement program to support enriching your life, EAP, employee discounts, a WFH stipend, an annual allowance for AVB apparel, 401k options, a robust sick time policy, and 5 Floating Holidays per year, along with a minimum of 10 days of vacation time that starts accruing from your first day.
In addition, from time to time, our team members will be required to engage in travel to attend AVB’s Annual All-Employee Meeting, as well as other travel obligations which may be required of the position- such as meetings with members, attendance at conventions, and other events, where you will represent AVB!
We are always looking for smart, resourceful, and dynamic people to join the team, so if you are looking for a company that will welcome you, collaborate with you, challenge you, and help develop your skills to the next level- then we are looking for you! We are geared up for growth, are you ready to grow with us?
The Director Cloud Operations Engineering and Security is responsible for strategic and operational leadership with respect to the requirements, design, implementation, and support of all AVB IT infrastructure services. Directs the planning, development, integration and maintenance of the infrastructure environment components that support the needs of the business systems and associated data. This position works closely with IT and business management to ensure that Infrastructure requirements for business systems are effectively met
Supervisory Responsibilities:
Interviews, hires, and trains new staff.
Oversees the daily workflow of the department.
Provides constructive and timely performance evaluations.
Essential Functions and Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Lead the company in planning and executing infrastructure initiatives to deploy, enhance, and sustain technologies that will cost effectively support business strategies and operational requirements.
Provide resources adept at industry best practices in technology disciplines to participate in design, delivery, and sustainment of information technology solutions.
Works with business partners to understand the IT requirements generated by business strategies and operational requirements; communicate opportunities and present alternatives to executive leadership, demonstrating areas where new technologies can drive business results.
Participate in engagements with business and IT leaders to understand and document business strategies, use key performance indicators and how they apply to IT asset investments primarily data leading to infrastructure.
Provide business analysis, measurement and reporting using internal data as well as independent external industry sources through research and industry best practices to for technology investments.
Lead the infrastructure aspect of the strategic initiatives by engaging key members.
Responsible for providing strategic vision for network architecture.
Consult with business partners to create functional business specifications and resulting technical requirements as well as identify, evaluate, and recommend potential solutions and vendors across all infrastructure disciplines (platform, networking, voice/data services).
Ensure infrastructure services are delivered. Measure and report services to determine performance and business impacts.
Ensure platform and systems are secure and in regulatory compliance.
Ensure IT infrastructure commitments are met through the development, implementation, and operation of solution delivery.
Direct a team to complete infrastructure projects and services from initiation through delivery ensuring completion of assigned objectives on schedule and within budget constraints.
Direct company Telecom services.
Lead infrastructure team to design, build and support technology in a highly available environment.
Define and manage the IT Infrastructure & Operations team including staffing structure, operations, and network functions to achieve business objectives.
Prepare, communicate, and educate client groups and team on changes in policies and practices with the organization.
Key decision maker on escalated infrastructure issues.
Research, evaluate and recommend emerging infrastructure tools and processes to improve capability and support.
Deliver IT infrastructure within the established service level agreements and take corrective action when SLAs are not being met.
Partner with vendors and business teams in technology infrastructure contract negotiations.
Challenge and inspire partners to achieve business results.
Ensure partners adhere to legal and operational compliance requirements.
Develop and manage infrastructure budget.
Identify and communicate key responsibilities and practices to ensure the team promotes a successful attitude, confidence in leadership and teamwork to achieve business results.
Provide coaching, direction and leadership support to team members in order to achieve partner, business and customer goals.
Required Skills and Abilities:
Demonstrated leadership and people management skills.
Analytical skills, a thorough understanding of product development.
Education and Experience:
BS or MS degree or equivalent experience relevant to functional area.
10 years of experience working with a broad range of technologies, platforms, systems, and vendors
5 years of experience at senior management level
Experience delivering and managing contact center technology and services
Ability to deliver high availability and reliability solutions
Service level agreement and vendor contract negotiation and management
Business and disaster recovery experience
IT budgeting and cost management
Strong project management skills, with experience in managing resources to meet goals on simultaneous/multiple projects
Strong technical management and leadership skills and experience to attract, retain, and motivate high talent IT professionals
Dedication to high levels of client service and responsiveness
Physical Requirements:
Prolonged period of sitting at a desk and working on a computer.
#J-18808-Ljbffr
We offer competitive salaries, full benefits, a flexible remote work environment, an employee reimbursement program to support enriching your life, EAP, employee discounts, a WFH stipend, an annual allowance for AVB apparel, 401k options, a robust sick time policy, and 5 Floating Holidays per year, along with a minimum of 10 days of vacation time that starts accruing from your first day.
In addition, from time to time, our team members will be required to engage in travel to attend AVB’s Annual All-Employee Meeting, as well as other travel obligations which may be required of the position- such as meetings with members, attendance at conventions, and other events, where you will represent AVB!
We are always looking for smart, resourceful, and dynamic people to join the team, so if you are looking for a company that will welcome you, collaborate with you, challenge you, and help develop your skills to the next level- then we are looking for you! We are geared up for growth, are you ready to grow with us?
The Director Cloud Operations Engineering and Security is responsible for strategic and operational leadership with respect to the requirements, design, implementation, and support of all AVB IT infrastructure services. Directs the planning, development, integration and maintenance of the infrastructure environment components that support the needs of the business systems and associated data. This position works closely with IT and business management to ensure that Infrastructure requirements for business systems are effectively met
Supervisory Responsibilities:
Interviews, hires, and trains new staff.
Oversees the daily workflow of the department.
Provides constructive and timely performance evaluations.
Essential Functions and Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Lead the company in planning and executing infrastructure initiatives to deploy, enhance, and sustain technologies that will cost effectively support business strategies and operational requirements.
Provide resources adept at industry best practices in technology disciplines to participate in design, delivery, and sustainment of information technology solutions.
Works with business partners to understand the IT requirements generated by business strategies and operational requirements; communicate opportunities and present alternatives to executive leadership, demonstrating areas where new technologies can drive business results.
Participate in engagements with business and IT leaders to understand and document business strategies, use key performance indicators and how they apply to IT asset investments primarily data leading to infrastructure.
Provide business analysis, measurement and reporting using internal data as well as independent external industry sources through research and industry best practices to for technology investments.
Lead the infrastructure aspect of the strategic initiatives by engaging key members.
Responsible for providing strategic vision for network architecture.
Consult with business partners to create functional business specifications and resulting technical requirements as well as identify, evaluate, and recommend potential solutions and vendors across all infrastructure disciplines (platform, networking, voice/data services).
Ensure infrastructure services are delivered. Measure and report services to determine performance and business impacts.
Ensure platform and systems are secure and in regulatory compliance.
Ensure IT infrastructure commitments are met through the development, implementation, and operation of solution delivery.
Direct a team to complete infrastructure projects and services from initiation through delivery ensuring completion of assigned objectives on schedule and within budget constraints.
Direct company Telecom services.
Lead infrastructure team to design, build and support technology in a highly available environment.
Define and manage the IT Infrastructure & Operations team including staffing structure, operations, and network functions to achieve business objectives.
Prepare, communicate, and educate client groups and team on changes in policies and practices with the organization.
Key decision maker on escalated infrastructure issues.
Research, evaluate and recommend emerging infrastructure tools and processes to improve capability and support.
Deliver IT infrastructure within the established service level agreements and take corrective action when SLAs are not being met.
Partner with vendors and business teams in technology infrastructure contract negotiations.
Challenge and inspire partners to achieve business results.
Ensure partners adhere to legal and operational compliance requirements.
Develop and manage infrastructure budget.
Identify and communicate key responsibilities and practices to ensure the team promotes a successful attitude, confidence in leadership and teamwork to achieve business results.
Provide coaching, direction and leadership support to team members in order to achieve partner, business and customer goals.
Required Skills and Abilities:
Demonstrated leadership and people management skills.
Analytical skills, a thorough understanding of product development.
Education and Experience:
BS or MS degree or equivalent experience relevant to functional area.
10 years of experience working with a broad range of technologies, platforms, systems, and vendors
5 years of experience at senior management level
Experience delivering and managing contact center technology and services
Ability to deliver high availability and reliability solutions
Service level agreement and vendor contract negotiation and management
Business and disaster recovery experience
IT budgeting and cost management
Strong project management skills, with experience in managing resources to meet goals on simultaneous/multiple projects
Strong technical management and leadership skills and experience to attract, retain, and motivate high talent IT professionals
Dedication to high levels of client service and responsiveness
Physical Requirements:
Prolonged period of sitting at a desk and working on a computer.
#J-18808-Ljbffr