Sr. Director Client Integrations
Crane Worldwide Logistics, Houston, Texas, United States, 77246
Drive technical strategy for client integrations
Work with commercial and implementation teams to shape our client integration capability portfolio
Craft department structure by intentionally designing teams, roles, and technical architecture to enable a highly autonomous operating model with clear ownership
Work with leadership peers across the organization to influence cross-team architecture & company-level process
Execution: Deliver high-quality client integrations
Develop and implement technical and process controls
Expand the integrations platform to improve defaults for observability, testing, and reliability
Focus on platform plays and reusability to empower client technical teams, and enable clients of all levels of sophistication to connect with minimum lead times
Break down barriers between developers and customers to increase autonomy for developers, and quality of service for clients
Partner with our Implementations team to craft solutions for clients that integrate technical and operational considerations in a coherent design
Build a delightful customer onboarding experience with best-in[1]industry DX Classification: Internal
Bring modern engineering practices to challenging integration domains like EDI transactions
Build a reputation for reliability inside and outside the organization: prioritize consistency, correctness, & repeatable validation
Invest in developer experience to create a high-velocity environment with compounding workflow benefits
People: Manage domain-oriented development teams (international freight, customs brokerage, ground logistics, and warehousing), the integrations platform team, and client integrations support
Inspire and coach the team during significant tooling and process change
Implement a streamlined, selective hiring process to match rapid growth needs
Establish engineering teams in new geographies as needed, without compromising on hiring standards
Evolve support functions into a thriving customer success team
Lead with empathy and foster a growth mindset
Other duties as assigned
Other Skills & Abilities
Required: Prior experience managing managers
Strong understanding of software architecture fundamentals
Comfortable with distributed system design, including reliability and consistency considerations
Track record of building high-performing software engineering teams
Preferred: Experience leading platform functions, with a track record of delivering high-quality developer experience
Direct experience building integrations
Knowledge of integration platforms (e.g. Dell Boomi)
Physical Requirements
Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components
Sitting for extended periods of time
Vision abilities required by this job include close vision and the ability to adjust focus
Attendance and presence at work-site is an expectation
Education & Experience
Bachelor’s degree in a related technical area or equivalent hands‑on experience.
CERTIFICATIONS AND LICENSES
Professional certification may be required in some areas.
WHY SHOULD YOU WORK FOR CRANE?
At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.
We offer:
Quarterly Incentive Plan
136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
Excellent Medical, Dental and Vision benefits
Tuition Reimbursement for education related to your job
Employee Recognition and Rewards Program
Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
Employee Discounts
Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
Come join the leader in logistics and take your career in the right direction.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.
Qualifications Education Required High School or better.
Preferred Bachelors or better.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
Work with commercial and implementation teams to shape our client integration capability portfolio
Craft department structure by intentionally designing teams, roles, and technical architecture to enable a highly autonomous operating model with clear ownership
Work with leadership peers across the organization to influence cross-team architecture & company-level process
Execution: Deliver high-quality client integrations
Develop and implement technical and process controls
Expand the integrations platform to improve defaults for observability, testing, and reliability
Focus on platform plays and reusability to empower client technical teams, and enable clients of all levels of sophistication to connect with minimum lead times
Break down barriers between developers and customers to increase autonomy for developers, and quality of service for clients
Partner with our Implementations team to craft solutions for clients that integrate technical and operational considerations in a coherent design
Build a delightful customer onboarding experience with best-in[1]industry DX Classification: Internal
Bring modern engineering practices to challenging integration domains like EDI transactions
Build a reputation for reliability inside and outside the organization: prioritize consistency, correctness, & repeatable validation
Invest in developer experience to create a high-velocity environment with compounding workflow benefits
People: Manage domain-oriented development teams (international freight, customs brokerage, ground logistics, and warehousing), the integrations platform team, and client integrations support
Inspire and coach the team during significant tooling and process change
Implement a streamlined, selective hiring process to match rapid growth needs
Establish engineering teams in new geographies as needed, without compromising on hiring standards
Evolve support functions into a thriving customer success team
Lead with empathy and foster a growth mindset
Other duties as assigned
Other Skills & Abilities
Required: Prior experience managing managers
Strong understanding of software architecture fundamentals
Comfortable with distributed system design, including reliability and consistency considerations
Track record of building high-performing software engineering teams
Preferred: Experience leading platform functions, with a track record of delivering high-quality developer experience
Direct experience building integrations
Knowledge of integration platforms (e.g. Dell Boomi)
Physical Requirements
Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components
Sitting for extended periods of time
Vision abilities required by this job include close vision and the ability to adjust focus
Attendance and presence at work-site is an expectation
Education & Experience
Bachelor’s degree in a related technical area or equivalent hands‑on experience.
CERTIFICATIONS AND LICENSES
Professional certification may be required in some areas.
WHY SHOULD YOU WORK FOR CRANE?
At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.
We offer:
Quarterly Incentive Plan
136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
Excellent Medical, Dental and Vision benefits
Tuition Reimbursement for education related to your job
Employee Recognition and Rewards Program
Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
Employee Discounts
Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
Come join the leader in logistics and take your career in the right direction.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.
Qualifications Education Required High School or better.
Preferred Bachelors or better.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr