Health Informaticist / Principal Trainer
Methodist Health, Dallas, Texas, United States, 75215
**Hours of Work :**40**Days Of Week :**5**Work Shift :****Job Description :****Job Purpose:**The primary purpose of the Cupid Health Informaticist (HI) / Principal Trainer (PT) is to serve as an expert for the Epic application and assist the work activities of the training team as assigned. Using evidence-based practice, the Cupid PT contributes to patient safety by building, testing, and maintaining the training environment, as well as developing and maintaining training materials.
The Cupid PT will serve as a point of contact for their respective applications and will work closely with members of the Health Informatics Training (HIT) team and Credentialed Trainers (CT) to achieve the goal of providing training and building & maintaining training environments.
The Cupid PT maintains the ongoing service relationships between the HIT department and its direct application customers and is a liaison to other departments and entities. They will assist in coordinating all issues that arise during the application implementation for their respective team and must be very knowledgeable of the organization's policies, procedures, and business operations.**Education:**Bachelor's Degree in healthcare informatics, nursing, or other related field preferred.Equivalent work experience in healthcare can replace the educational requirement.**Preferred Licenses and/or Certifications:**Certification in an Epic Application Module preferred; otherwise primary Epic Application module (Cupid) certification obtained within first six months.Licensure as a Registered Nurse preferred - if licensed, maintains current licensure.**Related Work Experience, Knowledge and Other Skills:**One or more years of experience implementing or supporting electronic health record applications is preferred.Beginner Microsoft Office skills.Excellent written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude. Highly self-motivated, directed and change oriented. Very strong customer orientation.Ability to analyze highly complex systems and workflows.Ability to conceptualize, plan, organize, coordinate, and manage the work assigned within the department.Ability to communicate concepts in concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate.Ability to manage assigned tasks and activities associated with an intended outcome and timeline.Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner.Ability to develop new skills.Ability to collaborate and build consensus with stakeholders, and at time ensuring convergence.Ability to understand and adhere to operational standards, policies, and procedures.Ability to identify risks and issues and report to Team Lead, Director or VP in a timely manner with resolution or recommended.Ability to identify and recommend solutions for new and unfamiliar challenges.Ability to analyze data, draw conclusions and interpret results.Familiar with current issues and trends in healthcare and clinical operations in a healthcare system.Healthcare knowledge base that promotes a high level of credibility with organization end users and executives.Knowledge of Epic Software as well as other information systems, clinical software, and computer applications used in a healthcare setting.Understanding of Software Development Life Cycle (SDLC).Demonstrates basic knowledge of change management principles and team work.Long hours may be required for resolution of system issues impacting patient care; weekend availability may be expected for system upgrades, maintenance, or technical issues.**Job Roles/Responsibilities:**Duty 1: Works collaboratively with team members and informs leadership of all events pertaining to the operations of assigned applications and assigned projects.Duty 2: Under the direction of the HIT Leadership is able to communicate user needs and problems and determines feasibility of solutions, using clinical knowledge and hospital experience to assist in supporting clinical applications.Duty 3:
Analyze business/clinical needs and requirements for Epic application supported to gain approval from Senior Health Informaticists or Team Lead.Duty 4:
Gather information and evaluate the operational workflow applied to the system.Duty 5:
Create system specifications from user requirements and maintains current detailed system documentation for assigned applications.Duty 6:
Team partnership:
Coordinate workflow documentation and integration with other applications collaborating with key stakeholders and operational subject matter experts.Duty 7:
Active participant in Epic application specific clinician workgroup.Duty 8:
Continually looks for opportunities for improvement in day-to-day workflow.
Brings ideas forward for approvals for new or optimized standard operating practices adhering to the best practices of MHS Health Informatics as assigned.Duty 9: Manage many tasks at one time, balancing priorities, deadlines and time.
Personally complete all aspects of a project in a reliable, accurate and timely manner.
Reports and helps to establish priorities of projects for the application team in conjunction with the HIT Leadership.Duty 10: Assesses, plans, designs, implements and evaluates clinical workflow and business processes to define technology needs.
Makes recommendations to Department Leadership.Duty 11:
Assist with determining how a new system, upgrade, or new component can best meet the needs of the users.Duty 12:
Participate in the planning and implementation of system infrastructure changes (change control, system upgrades, copy/restore events, application of service packs, downtimes and training).Duty 13: Performs or ensures system maintenance and testing is complete for requested changes, and for all updates/new releases for all assigned applications.Duty 14:
May be asked to present demonstrations of build and new functionalities within applications to peers, end users and leaders.Duty 15:
Communicate the deployment for new builds, changes, upgrade features and/or training for our clinicians.Duty 16:
Monitor and work assigned incidents to resolution. Initiates and coordinates troubleshooting with team members and peers for known issues and provide timely, effective, and professional customer support.Duty 17:
Provide application troubleshooting support in Cherwell.
Resolve the issue or forward it to the correct group for remediation.Duty 18: Accountable for your performance.
Continually assesses education needs of self in relation to technology solutions.
Plans and contributes to formal and informal education for self.Duty 19:
Perform all other related duties as assigned.Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by *Modern Healthcare*, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we’ve earned:* Great Place to Work Certified 2026-2027* Glassdoor’s Best Places to Work 2025 & 2026* Glassdoor’s Best Places to Work in #J-18808-Ljbffr
The Cupid PT will serve as a point of contact for their respective applications and will work closely with members of the Health Informatics Training (HIT) team and Credentialed Trainers (CT) to achieve the goal of providing training and building & maintaining training environments.
The Cupid PT maintains the ongoing service relationships between the HIT department and its direct application customers and is a liaison to other departments and entities. They will assist in coordinating all issues that arise during the application implementation for their respective team and must be very knowledgeable of the organization's policies, procedures, and business operations.**Education:**Bachelor's Degree in healthcare informatics, nursing, or other related field preferred.Equivalent work experience in healthcare can replace the educational requirement.**Preferred Licenses and/or Certifications:**Certification in an Epic Application Module preferred; otherwise primary Epic Application module (Cupid) certification obtained within first six months.Licensure as a Registered Nurse preferred - if licensed, maintains current licensure.**Related Work Experience, Knowledge and Other Skills:**One or more years of experience implementing or supporting electronic health record applications is preferred.Beginner Microsoft Office skills.Excellent written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude. Highly self-motivated, directed and change oriented. Very strong customer orientation.Ability to analyze highly complex systems and workflows.Ability to conceptualize, plan, organize, coordinate, and manage the work assigned within the department.Ability to communicate concepts in concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate.Ability to manage assigned tasks and activities associated with an intended outcome and timeline.Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner.Ability to develop new skills.Ability to collaborate and build consensus with stakeholders, and at time ensuring convergence.Ability to understand and adhere to operational standards, policies, and procedures.Ability to identify risks and issues and report to Team Lead, Director or VP in a timely manner with resolution or recommended.Ability to identify and recommend solutions for new and unfamiliar challenges.Ability to analyze data, draw conclusions and interpret results.Familiar with current issues and trends in healthcare and clinical operations in a healthcare system.Healthcare knowledge base that promotes a high level of credibility with organization end users and executives.Knowledge of Epic Software as well as other information systems, clinical software, and computer applications used in a healthcare setting.Understanding of Software Development Life Cycle (SDLC).Demonstrates basic knowledge of change management principles and team work.Long hours may be required for resolution of system issues impacting patient care; weekend availability may be expected for system upgrades, maintenance, or technical issues.**Job Roles/Responsibilities:**Duty 1: Works collaboratively with team members and informs leadership of all events pertaining to the operations of assigned applications and assigned projects.Duty 2: Under the direction of the HIT Leadership is able to communicate user needs and problems and determines feasibility of solutions, using clinical knowledge and hospital experience to assist in supporting clinical applications.Duty 3:
Analyze business/clinical needs and requirements for Epic application supported to gain approval from Senior Health Informaticists or Team Lead.Duty 4:
Gather information and evaluate the operational workflow applied to the system.Duty 5:
Create system specifications from user requirements and maintains current detailed system documentation for assigned applications.Duty 6:
Team partnership:
Coordinate workflow documentation and integration with other applications collaborating with key stakeholders and operational subject matter experts.Duty 7:
Active participant in Epic application specific clinician workgroup.Duty 8:
Continually looks for opportunities for improvement in day-to-day workflow.
Brings ideas forward for approvals for new or optimized standard operating practices adhering to the best practices of MHS Health Informatics as assigned.Duty 9: Manage many tasks at one time, balancing priorities, deadlines and time.
Personally complete all aspects of a project in a reliable, accurate and timely manner.
Reports and helps to establish priorities of projects for the application team in conjunction with the HIT Leadership.Duty 10: Assesses, plans, designs, implements and evaluates clinical workflow and business processes to define technology needs.
Makes recommendations to Department Leadership.Duty 11:
Assist with determining how a new system, upgrade, or new component can best meet the needs of the users.Duty 12:
Participate in the planning and implementation of system infrastructure changes (change control, system upgrades, copy/restore events, application of service packs, downtimes and training).Duty 13: Performs or ensures system maintenance and testing is complete for requested changes, and for all updates/new releases for all assigned applications.Duty 14:
May be asked to present demonstrations of build and new functionalities within applications to peers, end users and leaders.Duty 15:
Communicate the deployment for new builds, changes, upgrade features and/or training for our clinicians.Duty 16:
Monitor and work assigned incidents to resolution. Initiates and coordinates troubleshooting with team members and peers for known issues and provide timely, effective, and professional customer support.Duty 17:
Provide application troubleshooting support in Cherwell.
Resolve the issue or forward it to the correct group for remediation.Duty 18: Accountable for your performance.
Continually assesses education needs of self in relation to technology solutions.
Plans and contributes to formal and informal education for self.Duty 19:
Perform all other related duties as assigned.Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by *Modern Healthcare*, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we’ve earned:* Great Place to Work Certified 2026-2027* Glassdoor’s Best Places to Work 2025 & 2026* Glassdoor’s Best Places to Work in #J-18808-Ljbffr