Credit and Collections Specialist
Vaco Recruiter Services, Santa Ana, California, United States, 92725
Onsite Position - Long Term Contract
Summary
Responsible for managing business?to?business collections activities, ensuring timely payment of outstanding invoices, resolving customer account issues, and supporting overall cash?flow objectives. Works closely with internal teams and external customers to reduce delinquency, resolve disputes, and maintain strong working relationships.
Key Responsibilities
Review customer receivables, monitor aging, and coordinate timely payment resolution
Communicate with internal and external customers to address collection issues and account discrepancies
Collaborate with the Customer Relations team to complete tasks efficiently and meet departmental timelines
Reduce delinquency across assigned accounts in alignment with organizational goals
Facilitate invoice dispute resolution discussions with customers, field personnel, and Customer Relations staff
Escalate accounts to management when necessary to accelerate the collection process
Follow established work processes to ensure consistent communication and collaboration across all levels of the organization
Build and maintain effective, cooperative working relationships with customers
Investigate and resolve customer issues to ensure accurate account status and timely payment
Qualifications
Experience in B2B collections, accounts receivable, or customer account management
Strong understanding of receivables aging, payment terms, and dispute resolution
Ability to communicate clearly and professionally with internal teams and external customers
Proven ability to reduce delinquency and manage a portfolio of past?due accounts
Skilled in investigating account discrepancies and resolving customer issues
Comfortable facilitating discussions between customers, field teams, and internal departments
Ability to elevate issues appropriately and collaborate with management when needed
Strong organizational skills with the ability to prioritize tasks and meet deadlines
Demonstrated ability to build and maintain cooperative working relationships
Proficiency with ERP systems, billing platforms, or customer portals (preferred)
High attention to detail and accuracy in account review and documentation
Ability to work independently and as part of a team in a fast?paced environment
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.
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Key Responsibilities
Review customer receivables, monitor aging, and coordinate timely payment resolution
Communicate with internal and external customers to address collection issues and account discrepancies
Collaborate with the Customer Relations team to complete tasks efficiently and meet departmental timelines
Reduce delinquency across assigned accounts in alignment with organizational goals
Facilitate invoice dispute resolution discussions with customers, field personnel, and Customer Relations staff
Escalate accounts to management when necessary to accelerate the collection process
Follow established work processes to ensure consistent communication and collaboration across all levels of the organization
Build and maintain effective, cooperative working relationships with customers
Investigate and resolve customer issues to ensure accurate account status and timely payment
Qualifications
Experience in B2B collections, accounts receivable, or customer account management
Strong understanding of receivables aging, payment terms, and dispute resolution
Ability to communicate clearly and professionally with internal teams and external customers
Proven ability to reduce delinquency and manage a portfolio of past?due accounts
Skilled in investigating account discrepancies and resolving customer issues
Comfortable facilitating discussions between customers, field teams, and internal departments
Ability to elevate issues appropriately and collaborate with management when needed
Strong organizational skills with the ability to prioritize tasks and meet deadlines
Demonstrated ability to build and maintain cooperative working relationships
Proficiency with ERP systems, billing platforms, or customer portals (preferred)
High attention to detail and accuracy in account review and documentation
Ability to work independently and as part of a team in a fast?paced environment
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.
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